Top 3 Contactpoint 360 Jobs

Team Lead
ContactPoint 360 —Pharr, TX
- 8 hour shift
- Background check
- Spanish
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5d
Call Center Trainer
ContactPoint360 —Pharr, TX
- $19 an hour
- Weekends as needed
- Bilingual
- Ability to walk for extended periods
- Mid-level

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Team Lead

ContactPoint 360
Pharr, TX

Quick Apply

Job Details

Full-time
5 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Customer communication
Staff supervision
Team supervision
Interpersonal skills
Managing teams in a customer support role
Coaching
Frontline customer support management
Team development
Hiring
Attention to detail
Customer issue escalation
Leadership
Call center management

Full Job Description

Job Summary:

We are seeking a motivated and experienced Team Leader to join our dynamic team. The ideal candidate will be responsible for guiding and supporting team members to achieve operational excellence. This role requires strong leadership skills, a passion for management, and the ability to foster a positive work environment that encourages employee growth and development. The Team Lead will oversee a team of call center representatives, providing guidance, support, and performance feedback. This role requires strong communication skills, a results-oriented mindset, and the ability to mentor diverse team members.

Key Responsibilities:

Supervise, coach, and mentor a team of call center agents.
Monitor KPIs and drive performance improvements.
Provide timely feedback and conduct regular coaching sessions.
Track attendance and ensure compliance with procedures.
Prepare performance reports and set improvement goals.
Ensure timely response to supervisor calls and client escalations.
Support daily operations and deliver on campaign objectives.
Complete tasks as assigned by direct supervisors or management.
Clear communication with management and administration.
Assist with hiring and onboarding.

Skills & Qualifications:

Minimum 1 year of supervisory, coaching, or leadership experience.
Completed client-specific training and active in production.
Strong leadership, communication, and problem-solving skills.
Customer-focused with excellent interpersonal skills.
Proficiency in relevant systems and tools - specifically Microsoft Excel.
Detail-oriented and organized.
Must have schedule flexibility, as business needs may require adjustments to the assigned work schedule.
Bilingual (Spanish): Strongly Preferred

Job Type: Full-time

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Shift:

8 hour shift

Experience:

Call center management: 1 year (Required)

Language:

Spanish (Preferred)

Ability to Commute:

Pharr, TX 78577 (Required)

Work Location: In person

Quick Apply

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