Top 1605 Costco wholesale Jobs

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Field Marketing Manager (WMS Manager)
Costco Auto Program —Buffalo, NY
- $73,000 - $75,000 a year
- Microsoft Excel
- Microsoft Outlook
- Up to 50% travel
Quick Apply
Licensed Optician
Costco Wholesale —Redmond, WA
- $39.90 an hour
- Full-time
- Background check
- Management
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Per Diem Pharmacist
Costco Wholesale —Sioux Falls, SD
- From $60 an hour
- Temporary
- In person
- Mid-level
- Bachelor's degree
- US work authorization
- Flexible schedule
Quick Apply
Quality Control Supervisor/Technician - Costco Meat Plant
Costco Meat Plant —Morris, IL
- $20.50 an hour
- Full-time
- Laboratory experience
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Milford, CT - Licensed Optician - Costco
Costco —Milford, CT
- Full-time
- Computer skills
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Optometrist
Family Eye Care inside SSF COSTCO —South San Francisco, CA
- From $68 an hour
- Temporary
- Private practice
- Primary Care
- Mid-level
- Paid time off
- Employee discount
Quick Apply
Newington (Springfield), VA - Licensed Optician - Costco
Costco —Springfield, VA
- Full-time
- Computer skills
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Licensed Optician - Lihue, HI - Costco
Costco —Lihue, HI
- Full-time
- Computer skills
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Chico and Redding, CA- Associate Optometrist - Costco
Costco —Chico, CA
- $165,000 a year
- Part-time
- Entry level
- Profit sharing
- 401(k)
Charlottesville, VA - Associate Optometrist - Costco
Costco —Charlottesville, VA
- Part-time
- Bilingual
- Perioperative Care
- Communication skills
Part-Time Pharmacist
Costco Wholesale —Ridgeland, MS
- From $78 an hour
- Part-time
- Mid-level
- US work authorization
- In-person
- Flexible schedule
Quick Apply
1d
Tumwater, WA - Associate Optometrist - Costco
Costco —Tumwater, WA
- Part-time
- Bilingual
- Perioperative Care
- Communication skills
Part-time Pharmacist
Costco Wholesale —Tallahassee, FL
- $79.00 - $80.04 an hour
- Part-time
- Mid-level
- In-person
- Health savings account
- Paid holidays
Quick Apply
1d
Systems Administrator - Windows Server - Costco Travel
Costco Wholesale —Seattle, WA
- $90,000 - $145,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Research
- AD&D insurance
- Employee stock purchase plan
IT Product Owner - Platform Enablement - Costco Travel
Costco Wholesale —Seattle, WA
- $105,000 - $160,000 a year
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- AD&D insurance
- Employee stock purchase plan
Payroll Clerk
Costco Wholesale Corporation —Los Angeles, CA
- Office
- Driving
- US work authorization
- AD&D insurance
- Employee stock purchase plan
Quality Engineer - Costco Travel
Costco Wholesale —Seattle, WA
- $130,000 - $190,000 a year
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- AD&D insurance
- Employee stock purchase plan
Corporate Reception
Costco Wholesale Corporation —Issaquah, WA
- Full-time
- Office
- High school diploma or GED
- Driving
- AD&D insurance
- Employee stock purchase plan
Receiving Clerk
Costco Wholesale Corporation —Kent, WA
- Entry level
- AD&D insurance
- Employee stock purchase plan

I want to receive the latest job alert for costco wholesale

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

costco wholesale jobs near

Director, Member Advocate Center

Costco Auto Program -
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

costco wholesale jobs

Director, Member Advocate Center

Field Marketing Manager (WMS Manager)

Licensed Optician

Per Diem Pharmacist

Quality Control Supervisor/Technician - Costco Meat Plant

Milford, CT - Licensed Optician - Costco

Optometrist

Newington (Springfield), VA - Licensed Optician - Costco

Licensed Optician - Lihue, HI - Costco

Chico and Redding, CA- Associate Optometrist - Costco

Charlottesville, VA - Associate Optometrist - Costco

Part-Time Pharmacist

Tumwater, WA - Associate Optometrist - Costco

Part-time Pharmacist

Systems Administrator - Windows Server - Costco Travel

IT Product Owner - Platform Enablement - Costco Travel

Payroll Clerk

Quality Engineer - Costco Travel

Corporate Reception

Receiving Clerk

I want to receive the latest job alert for costco wholesale

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected