Top 257827 Customer insurance associate Jobs

Customer Support Associate II
ResMed —Remote
- $23.28 - $29.10 an hour
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Home Health
- Commuter assistance
- Health savings account
Customer Support Associate - Depositions
Filevine —Remote
- $61,000 - $72,000 a year
- Full-time
- Remote
- Mid-level
- Time management
- Disability insurance
- Health insurance
Quick Apply
Customer Care Associate
Health Advocate —Remote
- From $16.50 an hour
- Full-time
- Remote
- Medical office experience
- HIPAA
- Organizational skills
- Paid holidays
- Health insurance
Customer Service Associate (USA)
Freightos —Remote
- $50,000 a year
- 8 hour shift
- Project management
- APIs
- 1 year
- Paid holidays
- Health insurance
Quick Apply
Virtual Insurance Associate (Entry Level)
Lucidspire Private limited Bangalore —Remote
- $65,000 - $75,000 a year
- Full-time
- Remote
- High school diploma or GED
- Communication skills
- Entry level
- Opportunities for advancement
Quick Apply
6d
Patient Scheduler (Remote)
Patient Accounting Service Center, LLC —Houston, TX
- $18 - $20 an hour
- Overtime
- Remote
- HIPAA
- High school diploma or GED
- Bachelor's degree
- AD&D insurance
- Disability insurance
Quick Apply
Customer Resolution Specialist
Foundever —Remote
- $16 an hour
- Weekends as needed
- Remote
- Background check
- 18 years or older
- High school diploma or GED
- Wellness program
- Health insurance
Customer Advocate, Remote
Disabled Veteran Solutions —Scranton, PA
- From $17 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Prior Authorization Specialist I
Boston Medical Center —Remote
- $25.42 - $30.97 an hour
- Part-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Health insurance
- Dental insurance
8d
Remote Healthcare Call Center Representative
Conduent Commercial Solutions, LLC —Remote
- $16 an hour
- Weekends as needed
- Remote
- Background check
- Computer literacy
- High school diploma or GED
- Paid training
- Paid holidays
Contact Center Associate I (Remote)
TicketNetwork —Arlington, TX
- Full-time
- Remote
- 1 year
- Entry level
- Dental insurance
- Paid time off
Quick Apply
Recovery Patient Engagement Associate II
Imagine Pediatrics —Remote
- $24 - $26 an hour
- Spanish
- Research
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
WFH Healthcare Customer Service (Insurance Knowledge a Plus)
HOLLIS COBB ASSOCIATES LLC —Duluth, GA
- Remote
- Microsoft Word
- Computer literacy
- HIPAA
- Work from home
Quick Apply
Remote Healthcare Customer Service Representative
Conduent Commercial Solutions, LLC —Remote
- $16 an hour
- Email
- Remote
- Background check
- Microsoft Outlook
- Computer literacy
- Paid training
- Paid holidays
12d
Member Experience Associate
Fetch Pet Insurance —Remote
- $20.00 - $21.50 an hour
- Full-time
- Remote
- Google Workspace
- Bachelor's degree
- 1 year
- Tuition reimbursement
- Paid time off
Rating Associate- Endorsements
EMC Insurance —Remote
- $36,270 - $47,583 a year
- Full-time
- Remote
- Office
- High school diploma or GED
- Organizational skills
CUSTOMER SERVICE ASSOCIATE
GRADE POTENTIAL, LLC —Salt Lake City, UT
- $35,000 - $55,000 a year
- Overtime
- Remote
- 11+ years
- Financial services
- Entry level
- Paid holidays
- Health insurance
Customer Care Specialist
Koala Health —Remote
- From $18 an hour
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Remote Support Service Specialist
CEG Solutions —Remote
- $28 - $35 an hour
- Full-time
- Remote
- Google Workspace
- Mid-level
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
11d
Vet Clinic Support Associate
Vetcove —Remote
- $50,000 - $80,000 a year
- Full-time
- Remote
- Background check
- 1 year
- Associate's degree
- Health insurance
- Dental insurance

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Customer Support Associate II

ResMed -
Remote

Apply Now

Job Details

Full-time
$23.28 - $29.10 an hour

Benefits

Commuter assistance
Health savings account
AD&D insurance
Employee stock purchase plan
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance

Qualifications

Hospice experience

Full Job Description

The Customer Support Associate II is the primary point of contact for MatrixCare’s customers. We are seeking a customer-oriented individual coupled with in depth knowledge of the HH space to provide exceptional service to our clients.

****This position is a remote position AND requires home health or hospice experience ****

Shift: 11:00 am EST - 8pm EST

Let's talk Responsibilities:

Provide knowledgeable and timely support by answering billing-related questions regarding the MatrixCare Home Health, Hospice, and Private Duty Care (HHP) application in a friendly, effective, and efficient manner.

Diagnose and resolve both basic and complex financial or billing issues through phone and electronic communication, ensuring high-quality customer service.

Troubleshoot non standard issues by engaging directly with customers to resolve problems that may not have documented solutions.

Contribute to a comprehensive knowledge base by documenting new issues , frequently asked questions, and effective resolutions.

Identify and escalate critical issues that may affect multiple clients, providing proactive communication, coordinating product fixes, and supporting subsequent updates or uploads.

Track, document, and monitor all inbound support requests , ensuring accurate notation of customer concerns and actions taken.

Collaborate closely with customers to understand their needs and deliver solutions that align with their operational and billing requirements.

Maintain up to date knowledge of MatrixCare products , including design changes, new releases, and emerging technologies relevant to billing workflows.

Let's talk Qualifications & Experience:

Technically proficient , with strong comfort using computers, internet browsers, and software applications in a support or billing environment.

Exceptional interpersonal, communication, and customer service skills , with a proven ability to resolve challenging or sensitive issues promptly and professionally.

Fast learner with strong self direction , demonstrating motivation, accountability, and a high level of commitment to assigned tasks.

Positive, growth oriented attitude , with a willingness to learn, adapt, and continuously improve skills and processes.

Home health or hospice billing experience is required , with a solid understanding of financial workflows and regulatory considerations in post a cute care. MatrixCare experience is preferred.

Bachelor’s degree or equivalent work experience preferred.

Strong problem solving abilities , with the capability to analyze, diagnose, and resolve billing/financial issues within an innovative home health and hospice software platform.

Ability to excel in a fast-paced, collaborative, project oriented environment , including ownership of product areas and the ability to work with minimal supervision.

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

Subject to the absolute discretion of the company, this role may be eligible for an annual cash bonus payment based on company, business unit, and/or individual performance.

Subject to the absolute discretion of the company, this role may be eligible to receive stock equity based on company, business unit, and/or individual performance.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this position is: $23.28 - 29.10 USD Hourly

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Apply Now

Refine Your Search

customer insurance associate jobs

Customer Support Associate II

Customer Support Associate - Depositions

Customer Care Associate

Customer Service Associate (USA)

Virtual Insurance Associate (Entry Level)

Patient Scheduler (Remote)

Customer Resolution Specialist

Customer Advocate, Remote

Prior Authorization Specialist I

Remote Healthcare Call Center Representative

Contact Center Associate I (Remote)

Recovery Patient Engagement Associate II

WFH Healthcare Customer Service (Insurance Knowledge a Plus)

Remote Healthcare Customer Service Representative

Member Experience Associate

Rating Associate- Endorsements

CUSTOMER SERVICE ASSOCIATE

Customer Care Specialist

Remote Support Service Specialist

Vet Clinic Support Associate

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