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Senior Document Processing Associate (Remote)

Neumo -
Carrollton, TX

Quick Apply

Job Details

Full-time

Qualifications

Mid-level
3 years
Communication skills

Full Job Description

Job Summary

Neumo partners with towns and counties across the US to provide digitization services, as well as other tools and products to help our local governments operate more efficiently. The Records Indexing Team Lead is responsible for overseeing the end-to-end indexing and tagging workflow for assigned client contracts. This is a fully remote, quality control focused role requiring deep knowledge of land records and legal documents, strong independent judgment, and the ability to manage daily operations with minimal supervision. Team Leads serve as the primary point of contact for contract-specific questions from indexing staff and are accountable for the accuracy and completeness of all data before final submission.

This role is best suited for someone who thrives in an autonomous environment, takes initiative when problems arise, and is genuinely invested in learning and growing with the organization.

Duties and Responsibilities:

Oversee the full indexing and tagging workflow for assigned contracts, from initial task assignment through final quality review and submission.
Serve as the first point of escalation for team members with contract-specific questions, providing clear and accurate guidance on document interpretation and indexing requirements.
Interface with our clients, County Clerks, for any specific indexing questions that require their judgement.
Assign and manage daily tasks for team members, monitoring progress to ensure deadlines are met and workloads are balanced.
Perform a final multi-point quality check on all completed work prior to submission, verifying accuracy, completeness, and compliance with contract requirements.
Identify and resolve workflow issues independently, escalating to management as needed.
Perform hands-on indexing and tagging as needed to support team capacity or to validate processes.
Track contract progress and provide regular status updates to management.
Write and maintain clear, contract-specific project spec guides that document indexing requirements, document type rules, and workflow expectations — serving as a reference for the team and a foundation for onboarding new members.
Support the onboarding and training of new team members, leveraging spec guides and hands-on guidance to ensure consistency across the team.
Continuously assess existing workflows and proactively recommend improvements for efficiency and accuracy.
Perform other duties as assigned.

Education and Experience:

High school diploma or equivalent required; some college coursework in a related field is a plus.
3–5 years of experience in land records indexing, title abstracting, or a closely related field.
Working knowledge of county-level land records, including deeds, mortgages, liens, releases, judgments, plats, and related instruments, is required.
Experience interpreting legal land descriptions and document-specific title requirements is strongly preferred.
Prior experience in a lead, senior, or quality control capacity is preferred.
Proficiency with web-based data entry platforms like Microsoft Suite, particularly Excel.

Knowledge, Skills, and Abilities:

Strong, demonstrable understanding of land record document types and how to accurately index and tag them — this is the most critical qualification for this role.
Ability to work independently and make sound decisions without close supervision.
Comfortable troubleshooting data or workflow issues and finding solutions without waiting to be directed.
Ability to write clear, organized documentation that can be understood and used by team members at varying experience levels.
Willingness to adapt, learn new processes, and embrace change in a department that is actively evolving.
Strong attention to detail with a consistent commitment to accuracy.
Clear written and verbal communication skills for remote team coordination.
Self-motivated with reliable time management in a flexible, work-from-home environment.

Work Environment:

Office setting with a moderate noise level.
The employee will work at an individual workstation, using a telephone and computer.

Physical Demands:

Must be able to remain seated for extended periods.
Regular use of a computer and other office machinery, such as printers and copy machines.
Occasional movement around the office.
Frequent communication via telephone.

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Quick Apply

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customer processing associate jobs

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