Top 47834 Customer success director Jobs

Chief Operating Officer (Industrial Distribution)
The Paige Group LLC —Miami, FL
- $300,000 - $400,000 a year
- Full-time
- 11+ years
- Organizational skills
- In-person
- Health insurance
- 401(k)
Quick Apply
Director, Customer Success - Automotive
Reputation —Remote
- Full-time
- 5 years
- Physical & Rehabilitation Medicine
- Analysis skills
- Paid parental leave
- Paid holidays
Senior Director, Customer Success
Housecall Pro —Remote
- $135,000 - $150,000 a year
- Remote
- Bachelor's degree
- Mentoring
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
Director of Customer Service
AppJaxx —Remote
- Full-time
- Remote
- Management
- Mentoring
- Senior level
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Director, Customer Success & Support
Lumivero —Remote
- $150,000 - $175,000 a year
- Full-time
- Remote
- 6 years
- Supervising experience
- Bachelor's degree
- Health insurance
- Dental insurance
9d
Director, Customer Success
NRC Health —Remote
- $120,000 - $162,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Paid time off
Senior Group Manager, Customer Success
Lyra Health —Remote
- $134,000 - $184,000 a year
- Full-time
- Remote
- 5 years
- Team management
- Senior level
- Paid parental leave
- Health savings account
VP of Client Services (Work Remotely Anywhere in the U.S.)
Businessolver —Remote
- $150,000 - $215,000 a year
- Full-time
- Remote
- 8 years
- Analysis skills
- Bachelor's degree
Customer Success Manager, Enterprise
Fullpath —Remote
- $80,000 - $118,000 a year
- Full-time
- Remote
- Mid-level
- US work authorization
- Ability to sit for extended periods
- Paid parental leave
- AD&D insurance
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Senior Director of Customer Success
Guardian Recovery Network Holdings —Remote
- $190,000 - $200,000 a year
- Full-time
- 8 years
- Senior level
- Leadership
- Paid holidays
- Disability insurance
Quick Apply
Customer Success Director
Impact.com —New York, NY
- $110,000 - $135,000 a year
- Remote
- Marketing
- Bachelor's degree
- Conflict management
- Disability insurance
- Health insurance
Quick Apply
Director of Customer Success
Instacart —Remote
- $230,000 - $243,000 a year
- Remote
- Merchandising
- Senior level
- Commercial
Director of Customer Success
7Mindsets Academy LLC —Roswell, GA
- Full-time
- School experience
- Master's degree
- Analysis skills
Quick Apply
Associate Director of Customer Success (Remote)
UpsideHom, Inc. —Fort Lauderdale, FL
- $115,000 - $130,000 a year
- Full-time
- Remote
- 6 years
- Travel
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Customer Success, Director
Genesys —New York, NY
- $128,700 - $226,300 a year
- Online Application
- Bachelor's degree
- Senior level
- Leadership
- Paid holidays
- Health insurance
Director, VSL Customer Success
Cambium Learning Group —Remote
- Full-time
- Remote
- School experience
- 7 years
- Bachelor's degree
12d
Director, Accounts Management
Affirm —Remote
- $243,750 - $318,750 a year
- Remote
- 11+ years
- Fair chance
- Senior level
- Employee stock purchase plan
- Health insurance
Customer Success Director
Genesys —North Carolina
- $128,700 - $226,300 a year
- Online Application
- Bachelor's degree
- Senior level
- Leadership
- Paid holidays
- Health insurance
Director, Customer Success
BEHAVIORALLY INC —Chicago, IL
- $100,000 - $130,000 a year
- Full-time
- Hybrid work
- 6 years
- Office
- Mentoring
Quick Apply
Director, Customer Success
Global Relay —New York, NY
- $170,000 - $250,000 a year
- Office
- 8 years
- Analysis skills
Quick Apply

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Chief Operating Officer (Industrial Distribution)

The Paige Group LLC -
Miami, FL

Quick Apply

Job Details

Full-time
$300,000 - $400,000 a year

Benefits

Health insurance
401(k)
Paid time off
Retirement plan

Qualifications

Cost management
Communication with suppliers
Customer communication
Teamwork
Business intelligence
Supply chain cost analysis
Large-scale organizational change management
Talent management
Managing global supplier networks
Cost control
Trade compliance
Business intelligence tools
Customer relationship management (CRM) systems (technically supported)
Organizational skills
Scalability
Global sourcing
Logistics compliance
Process management
International trade regulations
Board relations
Cross-functional communication

Full Job Description

Reports to: CEO & President
Location: Southeastern United States (regular travel to multiple U.S. distribution centers)
Direct Reports: Supply Chain Leadership, Operations Leadership, Logistics Leadership, Project Management Leadership, Quality Leadership

The Opportunity:

Our client is a leading distributor serving the North American electrification market, including utility transmission and distribution, renewable energy, data centers, and critical infrastructure. The company operates a high-volume, working-capital-intensive business with significant inventory investments, a global supplier network, and complex customer delivery requirements.

The Chief Operating Officer will lead the operational engine of the organization, overseeing supply chain, warehousing and distribution, logistics and transportation, project management, and quality. While these functions are performing effectively today, the organization is seeking a proven operator to integrate them into a cohesive, measurable, and scalable operating model.

This is both a transformation and execution role. The successful candidate will build the systems, processes, and accountability structure necessary to support continued growth while creating a disciplined operating environment driven by data, performance metrics, and continuous improvement.

Key ResponsibilitiesIntegrate and Centralize Operations

· Unify supply chain, warehousing and distribution, logistics and transportation, project management, and quality into a coordinated operating function with shared metrics and accountability.

· Establish project management as a centralized discipline with standardized execution processes and governance.

· Consolidate logistics and transportation management, including inbound and outbound freight, carrier relationships, and rate management, into a centralized function accountable for cost, service, and performance.

Drive Operational Excellence

· Define and manage key operational metrics including fill rate, on-time delivery, inventory accuracy, warehouse productivity, freight costs, throughput, and quality performance.

· Partner closely with Finance to ensure operational decisions align with profitability objectives and overall business performance.

· Identify and eliminate inefficiencies impacting margins, including unnecessary freight costs, excess handling, inventory imbalances, and process redundancies.

Strengthen Supply Chain Performance

· Improve visibility across the international supply chain, from production through delivery, to enhance planning and customer service.

· Develop strategies to mitigate risks associated with global sourcing, transportation, tariffs, trade regulations, and supply disruptions.

· Optimize inventory deployment, distribution center utilization, and operational capacity to support growth efficiently.

Lead Digital Transformation and Continuous Improvement

· Drive adoption and effective use of ERP, CRM, and business intelligence platforms to support data-driven decision-making.

· Champion process automation and continuous improvement initiatives that enhance efficiency, visibility, and scalability.

· Partner with technology teams to prioritize systems and tools that improve operational performance.

Build Organizational Capability

· Develop, coach, and hold accountable operational leaders across all functions.

· Assess talent and build succession plans to support long-term growth.

· Establish a disciplined operating cadence that drives accountability, communication, and execution across the organization.

Qualifications

· 15+ years of progressive senior leadership experience in operations, supply chain, distribution, logistics, manufacturing, or related disciplines.

· Experience within industrial distribution, building products, electrical products, infrastructure, or similarly complex physical-product environments strongly preferred.

· Proven success consolidating and optimizing dispersed operational functions into a disciplined, high-performing organization.

· Strong understanding of cost management, margin improvement, and operational impact on financial performance.

· Demonstrated experience leveraging ERP, CRM, and business intelligence systems to drive operational decision-making.

· Expertise in global supply chains, international sourcing, transportation, trade compliance, tariffs, and logistics management.

· Experience operating within organizations focused on professionalization, scalability, and enhanced reporting rigor.

· Strong executive presence with the ability to communicate effectively with senior leadership, customers, suppliers, and boards of directors.

· High emotional intelligence and demonstrated success leading organizational change through collaboration and influence.

Success in This Role

Within the first year, the successful candidate will have centralized key operational functions, established a trusted operating review process driven by meaningful performance metrics, improved service and cost performance, and built an organization capable of supporting continued growth and scalability.

Success will be measured by results, accountability, operational discipline, and the ability to create sustainable processes that reduce dependence on individual heroics and increase organizational effectiveness.

Compensation & Benefits

The company offers a competitive executive compensation package, including base salary, performance-based incentive compensation, long-term incentive opportunities, comprehensive healthcare benefits, retirement savings programs, paid time off, and other executive-level benefits.

Pay: $300,000.00 - $400,000.00 per year

Benefits:

401(k)
Health insurance
Paid time off
Retirement plan

Work Location: In person

Quick Apply

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