Top 17 Director (call center remote) Jobs

Director of Call Center Operations (Remote)
SKIN AND CANCER INSTITUTE —California
- Up to $111,000 a year
- Email
- Remote
- HIPAA
- Microsoft Office
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
Operations Director (Call Center Remote)
Call 4 Health, Inc. —Alabama
- $105,000 a year
- Extended hours
- Remote
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Director of Customer Contact Center
Airtron LLC —Dallas, TX
- Call employer
- Remote
- Mentoring
- Senior level
- Communication skills
Quick Apply
Director, Customer Care Center (Remote)
Mini Mall US Storage Properties —Plano, TX
- Remote
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- 401(k) matching
Quick Apply
7d
Director, Technical Experience
Intradiem —Remote
- Remote
- Computer science
- Computer Science
- 11+ years
Quick Apply
Director, Training and Quality Assurance
Intelogix —Remote
- Full-time
- Remote
- HIPAA
- Senior level
- 4 years
Product Management Director – Outbound Contact Center Solutions
Five9 —San Ramon, CA
- $135,000 - $398,200 a year
- Remote
- HIPAA
- Bachelor's degree
- Product management
Quick Apply
Director, Customer Experience Billing Operations (Remote)
Quest Diagnostics —Edina, MN
- Full-time
- Remote
- HIPAA
- Master's degree
- 8 years
Quick Apply
Director of Patient Engagement (Refills and Inbound Pharmacy Team)
Shields Health Solutions —Remote
- Remote
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Opportunities for advancement
11d
Product Management Director – Workforce Engagement
Five9 —San Ramon, CA
- $135,000 - $398,200 a year
- Remote
- Computer Science
- Product management
- Mentoring
Quick Apply
Head of Customer Service
Helix —California
- $110,000 - $135,000 a year
- Full-time
- Remote
- 8 years
- Senior level
- Leadership
- Paid parental leave
- Health insurance
Director, Underwriting & Customer Service Operations - P&C
Peak6 —Remote
- From $135,000 a year
- Remote
- Bachelor's degree
- Senior level
- Leadership
- Commuter assistance
- Paid parental leave
Director, Risk and Payments Operations
BetMGM LLC —New Jersey
- $137,200 - $180,075 a year
- Full-time
- Remote
- 5 years
- US work authorization
- Senior level
- Disability insurance
- Health insurance
Medicare Sales Director - Arizona Mercy Care
CVS Health —Arizona
- $105,000 - $231,132 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Recruiting
- Health insurance
- Dental insurance
8d
Director, Customer Resolutions
Onity Group Inc. —United States
- $140,000 - $160,000 a year
- Full-time
- Remote
- Background check
- 8 years
- Bachelor's degree
Director of Government Travel Operations
ADTRAV Travel Management —United States
- $95,000 - $120,000 a year
- Weekends as needed
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance

Discover related jobs

Based on your search for director (call center remote) jobs.

Healthcare Call Center Supervisor (Remote)
CareTalk Health —Remote
This role is responsible for day-to-day operational execution across providers, nurses, and clinical support employees and contractors, ensuring consistent…
$40 an hour
Quick Apply
6d
Call Center Supervisor - Digitech - Remote
Sarnova —Remote
Handle or oversee escalated patient calls, including complex or sensitive billing issues requiring advanced customer service and problem resolution.
Quick Apply
11d

I want to receive the latest job alert for director (call center remote)

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

director (call center remote) jobs near

Call Center Representative jobs in Alabama

Director Of Customer Service jobs in Remote

Director Of Pharmacy jobs in Remote

Head Of Customer Service jobs in California

Technical Director jobs in Remote

Contact Center Engineer jobs in Dallas, TX

Call Center Representative jobs in California

Director Of Quality Assurance jobs in Remote

Director Of Operations jobs in New Jersey

Director Of Care jobs in Smithfield, RI

Companion Care jobs in Port Saint Lucie, FL

Director Of Care jobs in Colton, CA

Director Of Care jobs in Overland Park, KS

Personal Care Assistant School jobs in Philadelphia, PA

Director Of Operations jobs in Canton, OH

Director Of Care jobs in Providence, RI

Call Center Representative jobs in Grand Rapids, MI

Data Center Technician jobs in Indianapolis, IN

Customer Service Representative Medical jobs in California

Call Center Representative jobs in Silver Spring, MD

Director of Call Center Operations (Remote)

SKIN AND CANCER INSTITUTE -
California

Quick Apply

Job Details

Full-time
Up to $111,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Vendor relationship building
OSHA (regulatory compliance area)
Team supervision
Operational management
Spreadsheets
HIPAA
Microsoft Office
Databases
Team development
Bachelor's degree
Team training
Health information regulatory compliance
Data interpretation
Data-driven problem-solving
CRM system proficiency
Clinical confidentiality policies
AI-driven automation
Team building

Full Job Description

Join Our Team at Skin and Cancer Institute!

Are you passionate about dermatology and skin health? Do you thrive in a dynamic, patient-focused environment? Skin and Cancer Institute is looking for dedicated professionals to join our team!

Why Join Us?

At Skin and Cancer Institute, we are committed to excellence in dermatology, skin cancer treatment, and cosmetic procedures. We offer a supportive and collaborative work culture where your skills and dedication make a real impact.

Summary of Position

Work Category: Full-time, Exempt, Mon-Fri 8AM-5PM PST

The Director of Call Center Operations is a strategic and hands-on leader positioned to scale our centralized call center and patient access operations across a growing, multi-state dermatology and surgical care network. This role oversees a high-volume, remote call center and administrative support function serving as the primary access point for patients across medical dermatology, Mohs surgery, excisions, ASC scheduling, pharmacy coordination, and general patient inquiries.

WHAT YOU'LL DO:

Administrative & Operational Leadership

Oversee daily call center operations to ensure efficiency and patient flow.
Establish the strategic vision and operating roadmap for the function.
Submit and audit the daily and weekly operational reports for executive review.
Forecast and manage schedules, staffing ratios, and adherence to labor laws.
Lead onboarding and competency completion for new hires.
Develop and maintain SOPs ensuring consistency and compliance.
Demonstrates fiduciary responsibility that aligns with company needs.
Drives vendor relationships and manages continuity of SLA, KPI, and QA expectations.
Escalates operational issues timely to the necessary partners to support operational readiness.

Performance Management and Optimization

Define and manage SLAs, KPIs, and QA standards.
Monitor call volumes, response times, and resolution metrics, proactively identifying opportunities to optimize scheduling, staffing, and workflows.
Lead continuous improvement initiatives.
Maintain a clean, safe, and welcoming environment for patients and staff.
Monitor patient satisfaction, respond to and resolve complaints professionally.
Use tools and data to monitor results, identify bottlenecks, and lead continuous improvement efforts.
Schedule appointments and adjust provider schedules in accordance with clinic guidelines.
Collaborate closely with clinical operations and site leaders to align workflows and priorities, establishing the call center as a best-in-class support extension of the in clinic team.

Compliance & Reporting

Ensure compliance with HIPAA, OSHA, and all applicable healthcare regulations.
Ensure compliance with all company policies, processes and protocols.
Utilize EMA / ModMed EMR for scheduling, reporting, and task management.
Manage patient communications through Klara and Microsoft Teams.

Team Oversight & Training

Build and lead a high-performing remote call center and administrative operations team supporting multiple SCI clinics and centralized services.
Recruit, train, and coach remote team members, building a culture of accountability and service excellence.
Supervise teams to ensure job duties are completed accurately and on time.
Implement performance management and coaching programs.
Address and resolve team questions regarding scheduling, supplies, or office procedures.
Maintain accurate and updated staff schedules and lunch/rest break compliance.
Attend biweekly manager meetings and communicate key takeaways to staff.

WHAT WE'RE LOOKING FOR:

To perform effectively in this position, the incumbent must have:

Strong leadership and team-building skills.
Excellent verbal and written communication.
Proficiency in call center platforms and CRM systems.
Ability to analyze data and make informed decisions.
Knowledge of healthcare operations and patient confidentiality standards.
Familiarity with AI-driven automation, HITL delivery models, or workforce-enabled technology solutions.
Experience leading or standing up CX Ops, Delivery Ops, or Program Management Centers of Excellence.
Background in metrics-driven delivery models or large-scale operational transformations.
Demonstrated ability in handling difficult situations/information with professionalism, discretion, and confidentiality.
Experience in dermatology or medical office setting is strongly preferred.
Excellent organizational and multitasking abilities.
Demonstrated strong leadership, training, and communication skills.
Proficient with email tools, spreadsheets, databases, and EMR systems (EMA preferred).
Knowledge of HIPAA, OSHA, and healthcare operations.
Friendly, professional demeanor with strong attention to detail.

Education & Experience

Bachelor’s degree in healthcare administration, business, or related field; Master’s preferred.
Minimum 8 years of experience in a healthcare leadership role required.
Dermatology or specialty practice management experience strongly preferred.

Equipment & Software Operation

Microsoft 365 apps, fax, email, phone, Klara, EMA, ModMed, Zoom Cx, iPAD, NoahFace (biometric timeclock).

What We Offer:

Competitive salary and benefits
Health, dental, vision, and ancillary insurance options
401K retirement savings
Paid time off
Professional development opportunities
Supportive and fair work environment

� Apply Today! Be a part of a dynamic team that’s transforming skin health. Submit your resume and cover letter to [email protected]. We can't wait to meet you!

#HealthcareJobs #DermatologyCareers #JoinOurTeam #NowHiring

Quick Apply

Refine Your Search

director (call center remote) jobs

Director of Call Center Operations (Remote)

Operations Director (Call Center Remote)

Director of Customer Contact Center

Director, Customer Care Center (Remote)

Director, Technical Experience

Director, Training and Quality Assurance

Product Management Director – Outbound Contact Center Solutions

Director, Customer Experience Billing Operations (Remote)

Director of Patient Engagement (Refills and Inbound Pharmacy Team)

Product Management Director – Workforce Engagement

Head of Customer Service

Director, Underwriting & Customer Service Operations - P&C

Director, Risk and Payments Operations

Medicare Sales Director - Arizona Mercy Care

Director, Customer Resolutions

Director of Government Travel Operations

Discover related jobs

I want to receive the latest job alert for director (call center remote)

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected