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MHN Director of Ambulatory Quality, Safety & Value-Based Performance

Marshall Health Network
Huntington, WV

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Job Details

Qualifications

Managerial strategic planning
Change management
Healthcare reimbursement methods
Cross-functional communication

Full Job Description

Employer: Marshall Health Network, Inc.
Position Title: Director of Ambulatory Quality, Safety & Value-Based Performance

Position Summary

The Director of Ambulatory Quality, Safety & Value-Based Performance is a system-level clinical and operational leader responsible for advancing performance across Marshall Health Network's ambulatory enterprise.

This role works in close alignment with the MHN Chief Quality Officer, Quality & Patient Safety leadership, and the Chief Population Health Officer to ensure ambulatory strategy supports enterprise-wide quality, safety, and value-based care priorities.

The Director is accountable for driving measurable improvement in quality outcomes, patient experience, total cost of care, and value-based contract performance across ambulatory settings, including primary care, specialty clinics, and affiliated practices.

This position operates at the intersection of clinical care, population health, analytics, and operations, translating data into actionable strategies that improve performance across multiple payer and care delivery models.

Key Responsibilities

1. Ambulatory Quality & Performance Leadership

Lead the development and execution of a system-wide ambulatory quality and value strategy
Support consistency in care delivery across ambulatory sites and service lines
Partner with clinical and operational leaders to strengthen population health and preventive care models
Promote standardized approaches to ambulatory care delivery

2. Value-Based Care Performance

Support performance across Medicare Advantage, ACO, bundled payment, and employer-based arrangements
Monitor and improve quality metrics (e.g., HEDIS, STAR ratings, ACO measures)
Support risk adjustment accuracy and documentation improvement
Align ambulatory workflows with value-based care requirements

3. Cost of Care & Utilization

Support efforts to reduce avoidable emergency department use, admissions, and readmissions
Assist in developing site-of-care optimization strategies
Identify opportunities to improve care efficiency and reduce unnecessary variation
Partner with care management teams on high-risk patient interventions

4. Clinical Standardization

Identify variation in ambulatory care practices
Support implementation of evidence-based clinical pathways
Promote adherence to system quality and safety standards
Encourage high-reliability practices in outpatient care

5. Provider Engagement & Performance Improvement

Develop and support provider performance reporting and dashboards
Engage physicians and advanced practice providers in quality improvement efforts
Support alignment of performance goals with organizational incentives
Serve as a collaborative partner to clinical teams

6. Access & Ambulatory Operations

Support initiatives to improve access to care, including appointment availability and same-day access
Assist in optimizing scheduling and clinic workflow efficiency
Contribute to efforts that improve patient access and provider workflow balance

7. Care Coordination

Support coordination between inpatient, emergency, and ambulatory care settings
Assist in strengthening transitions of care for complex patients
Support integration of care coordination and community resources into ambulatory workflows

8. Data & Performance Analytics

Partner with analytics teams to develop meaningful performance dashboards
Translate data into actionable improvement initiatives
Support a culture of accountability and continuous improvement
Ensure alignment of quality, operational, and financial data reporting

9. Patient Experience & Engagement

Support initiatives to improve preventive care, chronic disease management, and patient engagement
Contribute to efforts that enhance ambulatory patient experience
Collaborate with system leadership on patient-centered care initiatives

Requirements:

Education

Master's degree in nursing, healthcare administration, public health, or related field preferred (MSN, MHA, MPH, or equivalent)

Experience

5–7 years of progressive leadership experience in quality, population health, or value-based care
Experience in ambulatory quality improvement or care model redesign
Knowledge of value-based payment models (Medicare Advantage, ACOs, etc.)
Understanding of risk adjustment and population health strategies
Experience leading performance improvement initiatives with measurable outcomes

Key Competencies

Strategic execution and operational focus
Strong data interpretation and analytical skills
Ability to influence across clinical and administrative teams
Understanding of ambulatory care delivery systems
Systems thinking across clinical and financial performance
Change management and process improvement skills
Clear and effective communication across all levels of the organization

Reports To

MHN Chief Quality Officer

Apply Now

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