About DriveCentric
DriveCentric is the world's first Augmented Intelligence CRM, purpose-built for automotive retail. We help thousands of dealerships across North America engage more customers, schedule more appointments, and run their businesses with AI woven into every workflow. We are not a CRM bolting AI on top. We are an AI-first platform that has rebuilt the dealership operating system from the ground up.
We are at the inflection point. Our customers are betting their next decade on AI. So are we.
Why this role
Service is the most valuable, most complex, and least digitized part of a dealership. It is also where AI agents create the most leverage: scheduling, advisor handoffs, status updates, warranty triage, customer follow-up, retention. We have the platform, the customers, and a dedicated AI Labs team building agentic capabilities. What we need is the product owner who can see the full service experience as one system and ship it.
You will own Service Hub, Service Engagement, and the AI Service Agent as a single integrated product. Workflow and agents, built together. You will be the single accountable owner of the service vertical's product outcomes.
This is not a maintenance role. This is the role that defines how dealership service operates for the next decade.
What you'll own
- The integrated Service Experience. Service Hub workflows for advisors, technicians, and managers. Customer-facing service engagement across digital channels. The AI Service Agent that orchestrates both. One roadmap, one outcome, one owner.
- The service vertical strategy. Where we play, what we build, what we partner for, and what we deliberately do not do. You set the multi-quarter direction in partnership with the VP of Product and CPBO.
- Outcomes that matter. Appointment conversion, advisor productivity, ASR/ELR uplift, fixed-first index, CSI. You define the metric stack, instrument it, and report against it.
- The customer relationship for service. You are the product face of DriveCentric to dealer service operators. You will spend real time on service drives. You will run a service advisor council. You will be the most trusted voice in the company on what dealership service actually looks like.
How we work
- AI-native by default. You will partner with our AI Labs team to build and ship agentic capabilities. You own the workflow and the agent as one product. Engineering builds the platform. AI Labs builds the agents. You define what we are building and why.
- Customer-zero culture. PMs at DriveCentric spend time at dealerships. Real time, on real drives, with real advisors. If sitting at the service write-up desk for a morning sounds like a chore, this is not the role for you.
- Lean and dense. Small team, high talent density, AI augmentation everywhere. We do not hire to fill org charts. We hire to multiply the leverage of the people already here.
- Direct exposure. You report to the VP of Product and have weekly skip-level access to the CPBO. You will work directly with the VP of Engineering and the AI Labs lead. No political layers.
What you'll bring
- 5+ years of product management. With at least 2 years building B2B SaaS products for automotive dealership fixed-ops or directly comparable dealership service tooling.
- Demonstrated AI shipping history. You have shipped LLM-, agent-, or AI-powered features in production. You can walk us through the architecture, the evals, the observability story, the failures, and what you would do differently. We will ask.
- AI-native PM workflows. Claude, ChatGPT, Cursor, or equivalent are not occasional tools for you. They are how you do PM work every day. You have strong, defensible opinions about how AI changes discovery, spec writing, prototyping, and customer research. You can articulate the difference between AI as a feature and AI as an operating model.
- Fixed-ops fluency. You know the difference between a repair order and an estimate, what ELR and ASR mean, why the fixed-first index matters, how technician dispatch and pay plans work, and how warranty claims actually flow. You have opinions on what a good service advisor's day looks like.
- DMS literacy. Hands-on experience integrating with at least one major DMS: CDK, Reynolds, Tekion, Dealertrack, or PBS. You understand why this layer is hard and what it takes to build on top of it without breaking the dealer.
- Cross-functional shipping. Track record of shipping with engineering, design, data, and GTM partners. You know how to write a spec that engineers respect, ship a launch that PMM can sell, and instrument a feature so support can debug it.
- Operator energy. You move fast, write clearly, push back when you disagree, and take ownership without being asked. You treat your manager as a peer, not a parent.
Bonus points
- You spent time as a service advisor, service manager, or fixed-ops director before product.
- You have direct dealership operator experience or close family in the business.
- You have built or operated agent platforms (LangGraph, custom orchestration, eval frameworks).
- You have shipped multi-product platform PM work in vertical SaaS.
- You have worked with OEM service programs, warranty providers, or service marketing networks.
Interview process
We respect your time. The full loop is approximately seven conversations across roughly two to three weeks, including a single-day virtual onsite. You will meet the VP of Product, the CPBO, design and engineering leadership, and PM peers, and you will live-build a working AI prototype during your onsite. You will also write and defend a strategic memo on a real DriveCentric product question.
We give every candidate written feedback, regardless of outcome.
Benefits
- Paid Time Off
- Nine (9) Paid Holidays
- 401(k) plus employer match
- Health Insurance
- Flexible Spending Account
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Short/Long-Term Disability Insurance
- Employer-paid Life Insurance
- Additional Voluntary Life Insurance
- Accident Insurance
- Critical Care Insurance
- Hospital Indemnity Insurance
- Employee Assistance Program
Equal Opportunity Statement:
DriveCentric is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. All qualified applicants are encouraged to apply.
