Business Consultant I/II/III/IV (CDPHP/Albany Region) in Albany, New York, United States of America | Analytics, Data & Technology at CDPHP
Summary:
Based on the scope of the role & business needs, we're exclusively seeking candidates who reside in Albany/Capital Region.
The Business Consultant serves as a strategic partner between the Health Plan and its internal and external clients, leveraging data-driven insights to guide decision-making and improve healthcare outcomes. This role fosters a multidisciplinary approach by collaborating across departments including Sales, Pharmacy, Medical Services and Workplace Wellness to create a centralized reporting function. The consultant translates complex data into actionable recommendations that drive cost savings, enhance quality, and support organizational goals.
Essential Accountabilities:
Level I
- Analyze enterprise-wide trends and present insights to senior leadership and internal and external clients to inform strategic decisions.
- Serve as the primary point of contact for consulting engagements, ensuring alignment with internal and external client needs and expectations.
- Act as a liaison across internal departments to coordinate unified strategies aimed at reducing healthcare costs.
- Facilitate cross-functional management teams focused on cost-reduction initiatives.
- Continuously learn organizational initiatives and effectively communicate their relevance to internal and external stakeholders.
- Develop and maintain reports and processes that track and raise awareness of healthcare cost drivers.
- Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
- Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
- Regular and reliable attendance is expected and required.
- Performs other functions as assigned by management.
Level II (in addition to Level I Accountabilities)
- Promote the value of reporting systems and dashboards to executives and end users.
- Align client needs with available analytical solutions and tools.
- Contribute to the development of marketing and communication strategies.
- Support the evolution of future analytical capabilities and tools.
- Assists in the onboarding and training of new Business Consultants.
- Participates and represents as a subject matter expert (SME) in cross-sectional team meetings or with business partner leads or other departments as needed.
- Demonstrates a comprehensive understanding of all organizational benefit and program offerings to effectively communicate their value to clients, enhancing customer engagement and satisfaction.
Level III (in addition to Level II Accountabilities)
- Create and analyze process documentation to improve departmental efficiency.
- Assists in the onboarding, training, and mentoring of new Business Consultants, sharing industry knowledge and best practices.
- Acts as a mentor to fellow Business Consultants, fostering a collaborative and high-performing team culture.
- Proactively leads clients to new insights and identifies multiple opportunities for improvement and strategic alignment.
- Lead team development initiatives and promote a culture of continuous improvement.
- Demonstrates elevated customer service standards by anticipating client needs, resolving complex issues, and maintaining strong, trust-based relationships with employer groups, brokers, and internal stakeholders.
- Act as SME for the Commercial Line of Business related to group utilization, financial reporting and value story incorporation and trends for strategic planning.
- Demonstrates a deep understanding of all organizational benefit and program offerings to effectively communicate and promote their value to clients, enhancing customer engagement and satisfaction.
Level IV (in addition to Level III Accountabilities)
- Serves as a strategic advisor to key employer groups and broker partners, delivering high-touch consulting and driving long-term value through customized reporting, insights, and recommendations.
- Leads the development and execution of service strategies for top-tier clients, ensuring alignment with organizational goals and maintaining a superior client experience across all touchpoints.
- Proactively identify and implement process and team improvements.
- Represents management on analytical projects, including decision-making responsibilities, attendance at Corporate and regional committees, and meetings with Senior Leadership.
- Solve complex problems through innovative methods and original contributions.
- Lead small team projects, facilitate meetings, and drive execution of goals.
- Share expertise and insights to foster team learning and growth.
- Enhance team meetings by contributing agenda items and coordinating impactful guest participation.
- Serves as a subject matter expert on organizational benefit and program offerings with demonstrated ability to effectively communicate and promote their value to clients, enhancing customer engagement and satisfaction.
Business Consultant I/II/III/IV (CDPHP/Albany Region) in Albany, New York, United States of America | Analytics, Data & Technology at CDPHP
Pay: $62,400.00 - $157,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: Hybrid remote in Albany, NY
