Top 16 Franklin institute Jobs

Guest Experience Manager
The Franklin Inst —Philadelphia, PA
- $60,000 - $65,000 a year
- Weekends as needed
- Sales
- Ability to walk for extended periods
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
Facilitator Explainer - Human Biology
The Franklin Institute —Philadelphia, PA
- $18 an hour
- Part-time
- Anatomy knowledge
- Public speaking
- Radiology
- Opportunities for advancement
Quick Apply
Special Collections Associate
The Franklin Inst —Philadelphia, PA
- $30 an hour
- Part-time
- Writing skills
- Research
- Mid-level
- Wellness program
- Paid holidays
Quick Apply
Prospect Research Manager
The Franklin Inst —Philadelphia, PA
- $65,000 - $70,000 a year
- Full-time
- Writing skills
- Mid-level
- 3 years
- Wellness program
- Paid holidays
Quick Apply
6d
Adjunct Faculty for General Education
Benjamin Franklin Cummings Institute of Technology —Boston, MA
- Classroom
- English
- Mid-level
Quick Apply
7d
Corporate and Foundations Relations Officer
Benjamin Franklin Cummings Institute of Technology —Boston, MA
- $80,000 - $100,000 a year
- Research
- 3 years
- Project management
Quick Apply
Adjunct Lecturer for Business Management
Benjamin Franklin Cummings Institute of Technology —Boston, MA
- Part-time
- Classroom
- Marketing
- Mid-level
Quick Apply
Temporary Student Success Coach
Benjamin Franklin Cummings Institute of Technology —Boston, MA
- $26.44 an hour
- Overtime
- Experience working with individuals with disabilities
- Writing skills
- Data analysis skills
Quick Apply
9d
Adjunct Lecturer for Biotechnology (Analytical Chemistry)
Benjamin Franklin Cummings Institute of Technology —Boston, MA
- Part-time
- Classroom
- Mid-level
- Master's degree
Quick Apply
Lab Assistant of HVAC & R
Benjamin Franklin Cummings Institute of Technology —Boston, MA
- $75 an hour
- Part-time
- Laboratory
- English
- High school diploma or GED
Quick Apply
Assistant Professor of Computer IT - Cybersecurity
Benjamin Franklin Cummings Institute of Technology —Boston, MA
- $60,000 - $81,000 a year
- Full-time
- Classroom
- Data analysis skills
- Mid-level
Quick Apply
Vice President of Development and Communications
Benjamin Franklin Cummings Institute of Technology —Boston, MA
- $125,000 - $185,000 a year
- Public speaking
- Office
- 3 years
Quick Apply
Adjunct Lecturer-C++ and Python
Benjamin Franklin Cummings Institute of Technology —Boston, MA
- $1,178 a month
- Part-time
- Laboratory
- Classroom
- Computer Science
Quick Apply
10d
Maintenance Technician Lab Assistant
Benjamin Franklin Cummings Institute of Technology —Boston, MA
- Part-time
- Carpentry
- Background check
- Classroom
Quick Apply
Adjunct Lecturer of HVAC & R
Benjamin Franklin Cummings Institute of Technology —Boston, MA
- $2,277 a month
- Contract
- Background check
- Classroom
- Mid-level
Quick Apply
Director Career and Co-Op
Benjamin Franklin Cummings Institute of Technology —Boston, MA
- Up to $5,000 per student
- Evenings as needed
- 5 years
- Master's degree
- University
Quick Apply
8d

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Guest Experience Manager

The Franklin Inst -
Philadelphia, PA

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Job Details

Full-time
$60,000 - $65,000 a year

Benefits

Wellness program
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Opportunities for advancement
Life insurance

Qualifications

Customer communication
Staff supervision
Managing teams in a customer support role
Coaching
Frontline customer support management
Team development
Team motivation (leadership skill)

Full Job Description

The Franklin Institute (TFI), the most visited museum in the Commonwealth of Pennsylvania, strives to be the world leader in promoting science and technology education and literacy through inspiring and engaging experiences that cultivate curiosity, critical thinking, and an understanding of the crucial role science plays in our lives.

At TFI, we provide an environment that is as nurturing as it is dynamic. Our team-oriented approach allows for ample learning and career growth opportunities. We think you will find the Institute offers the ideal atmosphere in which to best use your skills and talents. We are eager for your input, ideas, and inspiration.

Position Description:

The Guest Experience Manager will supervise and execute all aspects of the museum floor operations with a primary focus on the ticketing and guest services functions. This customer-focused position must ensure that all of the areas perform successfully, meeting the operational, professional, and customer standards of the museum to deliver a world-class visitor experience. The Guest Experience Manager will also:

Supervise all departmental staff members and assist with any job function when needed
Successfully oversee the daily operating plan, including management of first aid and lost and found
Create a fun, positive, inclusive team environment for all staff members
Monitor departmental standards with a focus on delivering a World Class Visitor Experience
Manage and evaluate staff performance
Be responsible for staffing; including recruiting, interviewing, hiring, and training
Assist with customer service training and reward and recognition programs for all front line staff
Assign and adjust staff members on the daily schedule to cover the museum based upon the days business pressures
Establish a significant presence on the floor to ensure all areas are operating successfully and that the staff members are having fun
Ensure the security of all revenue collected through the ticketing area by observing established theft deterrence measures
Execute the daily box office cash out including verifying all vouchers and coupons
Be responsible for safe reconciliation and ordering operating funds as needed

Position Requirements:

A Bachelor's degree is preferred or a minimum of 3 to 5 years of experience managing staff in a sales and customer service setting are required
Proven success operating within a high-volume ticketed venue or visitor facing organization
Experience coaching, motivating, and monitoring staff members in a fun, energetic environment
Must be able to stand and walk for long periods of time
Ability to handle multiple tasks, make decisions and work in a busy environment
Outgoing, positive, and team-oriented personality
Strong problem-solving skills
Excellent Oral communication skills

Status: Full-time, 37.5 hours per week (work schedule subject to change based upon business needs and attendance; must be available to work evenings, weekends and holidays)

Salary Range: $60,000 - $65,000

Benefits Information: The Franklin Institute offers a comprehensive benefits package including health, dental, and vision, 401K, life insurance and disability coverage. We also offer generous Paid Time Off, paid holidays, and numerous wellness program benefits.

To apply, please visit our Career Center. We look forward to hearing from you!

Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If much of this job description describes you, then please apply for this role.

The Franklin Institute is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.

Quick Apply

Refine Your Search

franklin institute jobs

Guest Experience Manager

Facilitator Explainer - Human Biology

Special Collections Associate

Prospect Research Manager

Adjunct Faculty for General Education

Corporate and Foundations Relations Officer

Adjunct Lecturer for Business Management

Temporary Student Success Coach

Adjunct Lecturer for Biotechnology (Analytical Chemistry)

Lab Assistant of HVAC & R

Assistant Professor of Computer IT - Cybersecurity

Vice President of Development and Communications

Adjunct Lecturer-C++ and Python

Maintenance Technician Lab Assistant

Adjunct Lecturer of HVAC & R

Director Career and Co-Op

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