Top 18 Granicus Jobs | SimplyHired

Customer Support Representative
Granicus —Saint Paul, MN
- Online Application
- Software development
- Entry level
- HTML
Quick Apply
Audio Visual Installation Technician
Granicus —Dallas, TX
- $40,800 - $44,000 a year
- Full-time
- Carpentry
- Customer service
- Mid-level
- Paid parental leave
- Health savings account
14d
Enterprise Account Executive - NY, MA, VT, NH, ME
Granicus —Remote
- $110,000 - $125,000 a year
- Full-time
- Remote
- Mid-level
- Team management
- Travel
- Paid parental leave
- Health savings account
14d
Senior Solutions Consultant
Granicus —Remote
- $110,000 - $130,000 a year
- Full-time
- Remote
- Mentoring
- Senior level
- Communication skills
- Paid parental leave
- Health savings account
11d
Senior Solutions Consultant
Granicus —Remote
- $110,000 - $120,000 a year
- Full-time
- Remote
- 3 years
- Continuous improvement
- Mentoring
- Paid parental leave
- Health savings account
11d
Senior Consultant, Enterprise Growth & Activation, Granicus Experience Group
Granicus —Remote
- $93,000 - $120,000 a year
- Full-time
- Remote
- 7 years
- Travel
- Mentoring
- Paid parental leave
- Health savings account
4d
Senior Facilitator, Experience, Granicus Experience Group
Granicus —Remote
- $93,000 - $120,000 a year
- Full-time
- Travel
- Senior level
- Paid parental leave
- Health savings account
4d
Manager - Technical Support
Granicus —Remote
- $64,000 - $72,000 a year
- 5 years
- Senior level
3d
Director, AI Transformation & Strategic Operations
Granicus —Remote
- $150,000 - $200,000 a year
- Full-time
- Remote
- 3 years
- Analysis skills
- Product management
- Paid parental leave
- Health savings account
14d
Vice President, AI Product & Deployment
Granicus —Remote
- $200,000 - $250,000 a year
- Full-time
- Remote
- 5 years
- Business Administration
- Senior level
- Paid parental leave
- Health savings account
14d
AI Implementation Quality Analyst
Granicus —Remote
- $80,000 - $105,700 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
- Paid parental leave
- Health savings account
3d
DevOps Engineer 2
Granicus —Remote
- $75,000 - $105,000 a year
- Full-time
- Remote
- Computer Science
- System design
- Mid-level
- Paid parental leave
- Health savings account
4d
Associate Product Manager
Granicus —Washington, DC
- $89,000 - $110,000 a year
- Full-time
- Remote
- Computer Science
- Bachelor of Science
- Mid-level
- Paid parental leave
- Health savings account
3d
Demand Generation Marketing Manager
Granicus —Remote
- $76,000 - $106,000 a year
- Full-time
- Remote
- SQL
- Senior level
- Paid parental leave
- Health savings account
3d
Director - Product Management
Granicus —Remote
- $170,000 - $200,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Continuous improvement
- Paid parental leave
- Health savings account
5d
Enterprise Director, Sales - West
Granicus —Remote
- $125,000 - $165,000 a year
- Full-time
- Remote
- Data analysis skills
- Recruiting
- Senior level
- Paid parental leave
- Health savings account
4d
Digital Marketing Content Manager
Granicus —Washington, DC
- $87,000 - $104,000 a year
- Full-time
- 5 years
- Mid-level
- Office
- Paid parental leave
- Health savings account
8d
Strategic Account Manager - Illinois
Granicus —Remote
- $120,000 - $130,000 a year
- Full-time
- Remote
- 3 years
- Travel
- Contracts
- Paid parental leave
- Health savings account
2d

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Customer Support Representative

Granicus -
Saint Paul, MN

Quick Apply

Job Details

Qualifications

Software issue identification
Incident Escalation
Escalation handling

Full Job Description

Company Description

Granicus provides technology that empowers government organizations to create better lives for the people they serve. By offering the industry’s leading cloud-based solutions for communications, meeting and agenda management, and digital services to more than 3,000 public sector organizations, Granicus helps turn government missions into quantifiable realities. Granicus products connect more than 150 million people, creating a powerful network to enhance government transparency and citizen engagement. By optimizing decision-making processes, Granicus strives to help government realize better outcomes and have a greater impact for the citizens they serve.

As a company, Granicus helps empower some of the most creative people in the world who innovate within complex public sector organizations to make policies more effective and to transform the citizen experience so that everything from road closures to fostering programs are better understood.

Job Description

APPLY HERE -

https://recruit.hirebridge.com/v3/application/applink.aspx?cid=7723&jid=461773

What you get to do:

Spend time with great customers helping them realize their goals utilizing our products and services
Use your technical skills to troubleshoot bugs, create test scenarios and investigate software issues based on customer product use
Be an expert in GovDelivery product knowledge.
Seamlessly manage customer request tickets to meet Service Level Agreements (SLAs)
Work collaboratively across multiple functional teams to continually innovate, enhance efficiencies while
Contribute to 24/7/365 on-call support
Be part of a fast-growing, positive company that contributes to helping more people live better lives

Qualifications

Skills & Requirements

You have:

Excellent customer service skills - the ability to be empathetic, accurate, compassionate, resourceful and conscientious
The ability to communicate clearly and concisely
The ability to evaluate, troubleshoot and follow-up on customer issues; replicate and document issues for further escalation
The ability to be organized, professional and (hopefully) quick-witted
A passion for social media or web-based software
A true appreciate for easy to use, intuitive software

Bonus experience!

HTML, CSS, Photoshop
Software as a Service (SaaS) support
Digital communications
Jira or another software engineering workflow application
Digital Design

Granicus is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

APPLY HERE -

https://recruit.hirebridge.com/v3/application/applink.aspx?cid=7723&jid=461773

Additional Information

All your information will be kept confidential according to EEO guidelines.

Quick Apply

Refine Your Search

granicus jobs

Customer Support Representative

Audio Visual Installation Technician

Enterprise Account Executive - NY, MA, VT, NH, ME

Senior Solutions Consultant

Senior Solutions Consultant

Senior Consultant, Enterprise Growth & Activation, Granicus Experience Group

Senior Facilitator, Experience, Granicus Experience Group

Manager - Technical Support

Director, AI Transformation & Strategic Operations

Vice President, AI Product & Deployment

AI Implementation Quality Analyst

DevOps Engineer 2

Associate Product Manager

Demand Generation Marketing Manager

Director - Product Management

Enterprise Director, Sales - West

Digital Marketing Content Manager

Strategic Account Manager - Illinois

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