Top 16484 Head of customer success Jobs

Head of Customer Success and Operations
PeopleJoy —Remote
- $120,000 - $150,000 a year
- Full-time
- Remote
- Supervising experience
- Senior level
- Communication skills
Quick Apply
NOW HIRING ROUGH IN / SERVICE PLUMBER FOR BALD HEAD ISLAND NC!
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Fitness Coach - Palo Alto
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Residential Door to Door Sales Representative
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ECE-EHS | Site Supervisor
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13d

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Head of Customer Success and Operations

PeopleJoy -
Remote

Quick Apply

Job Details

Full-time
$120,000 - $150,000 a year

Qualifications

Performance dashboard reports
Revenue growth
Dashboard development
Managing technical support teams
Managing customer accounts
Sales revenue Forecasting
Performance improvement leadership
Customer retention strategy
Team supervision
Managing teams in a customer support role
Startup experience
Standard Operating Procedures (SOPs) implementation
Operational management
Spreadsheets
Coaching
Upselling
Customer satisfaction tracking
Opportunity Management
Dashboard creation support
Process design
Account development
Incident Escalation
Talent development
Reporting and dashboarding tools
Managing clients in a customer support role
Cross-selling
Team development
Collaboration with product development teams
Supervising experience
B2B business model

Full Job Description

About Our Culture

Our culture is what makes PeopleJoy a great place to do meaningful work. We come from diverse backgrounds and experiences, but we're united by a shared drive to help others and improve lives.

Put customers first and strive to exceed expectations

Embrace change and adapt quickly

Take accountability for our work and our outcomes

Value trust, respect, and follow-through

Focus on meaningful results, not just chasing numbers

Here, you'll find purpose, ownership, and a team that values progress over perfection.

Our Core Values

Do Right by Others — Have people's backs. Be someone others can rely on.

Improve Every Time — We don't do the same work the same way twice. We constantly streamline, simplify, and automate so each iteration is faster and better.

Be All-In — and Be Honest — We act in the best interest of PeopleJoy's mission and long-term success. We show up fully, take responsibility, and raise our hands early if something feels out of alignment.

Win Together — We prioritize team success over individual comfort, take feedback with humility, and step into whatever role helps the team win today.

Grit — We commit to long-term goals with resilience and discipline, pushing through obstacles even when progress feels slow.

About the Opportunity

This is not a manage-the-machine role. This is a build-the-machine role.

PeopleJoy is at an inflection point. Our product works. Our clients stay. Our customer support team is strong and our members feel it — CSAT scores reflect a frontline that genuinely cares. As we scale, we are building the operational infrastructure that connects our support, account management, and client success functions into a unified, high-performing system — and this hire leads that build.

As Head of Account Management and Customer Success, you will be the first person to own this function end-to-end. You are walking into a team with real capability and real heart — and the opportunity to build the operational system that takes them to the next level. You will design the systems, create the playbooks, develop your people, own the metrics, and build the foundation that allows PeopleJoy to scale with consistency and excellence.

Job Details

Reports To: CEO

Manages: Account Manager · Operations Analyst · Customer Support Lead (4 CSRs)

Location: Remote-flexible; must be available for Philadelphia whiteboard sessions

Type: Full-Time

Compensation: $120,000 – $150,000 base salary commensurate with experience, plus performance bonus tied to NRR, CSAT, and retention outcomes. Equity participation available.

What You Own

Account Management & Revenue Retention

Renewal forecasting and execution — you own the calendar, the conversations, and the outcomes

Expansion and upsell pipeline from existing accounts

QBR cadence and renewal templates tied to client budget cycles

Account Manager coaching, accountability, and commercial development

Handoff protocols from sales to implementation to ongoing success

Customer Support & Frontline Experience

Strategic direction and development of the Customer Support Lead

CSAT performance, service quality standards, and continuous improvement

Ticket resolution oversight and escalation thresholds

Support-to-success handoff protocols — ensuring nothing falls between the cracks

Frontline CSR performance visibility and accountability through the Support Lead

Operations & Infrastructure

Operations Analyst direction, prioritization, and output quality

Process documentation — SOPs, playbooks, and workflows built from scratch

KPI dashboard: NRR, churn risk, CSAT, ticket aging, adoption rates

Cross-functional process inputs that give dev and product something real to build against

Who You Are

You have done this before — not at a company that handed you a playbook, but at one where you wrote it. You are equally comfortable in a spreadsheet, a client call, and a coaching conversation with a struggling direct report. You know how to manage a manager — giving a capable team lead the direction and development they need to keep their team performing while you focus on the strategic picture. You do not wait to be told what to build. You assess, prioritize, and execute.

5+ years in Customer Success, Revenue Operations, or Service Delivery

Proven process builder — SOPs, playbooks, and workflows created from zero

Experience managing teams and developing team leads

Comfortable owning hard renewal, retention, and CSAT metrics — not just activity

Operated in B2B SaaS, benefits, financial wellness, or adjacent categories

Experience in early-stage or founder-led environments where you built before you inherited

Strong communicator — you can run a difficult client conversation and a team coaching session in the same afternoon

Data-driven — you build dashboards, you don't just read them

Low ego, high ownership

You'll Thrive Here If You Are Someone Who

Sees an absence of process as an invitation, not an obstacle

Develops people, not just manages their output

Leans into difficult client conversations rather than routing them upward

Measures their own success by outcomes and metrics, not effort and activity

Has operated in environments where they had to build before they could scale

What Success Looks Like at 12 Months

NRR is trending up and you can tell us exactly why

CSAT is maintained or improved despite organizational growth

Your Account Manager is closing renewals and identifying expansion opportunities independently

Your Customer Support Lead is running a tight, high-performing frontline without escalating upward constantly

Every client-facing process is documented, followed, and actively being improved

Renewal outcomes are fully owned by you — forecast, conversation, and close

PeopleJoy's clients and members feel the difference — in response time, consistency, and care

PeopleJoy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Quick Apply

Refine Your Search

head of customer success jobs

Head of Customer Success and Operations

NOW HIRING ROUGH IN / SERVICE PLUMBER FOR BALD HEAD ISLAND NC!

Lead Mechanic - $5000 sign on bonus after 90 days

Master Automotive Technician / Mechanic | $35 - $55/HR & Weekends Off | Rio Rancho/Albuquerque

Onboarding Solutions Consultant

Residential Door to Door Sales Representative

Fitness Coach - Los Gatos

Founding Sales Manager (GTM Operator)

Director of Technology

Case Management and Utilization Review Manager

Fiber Splice Technician

Fitness Coach - Palo Alto

Residential Door to Door Sales Representative

Telecom Underground Foreman

Fence Technician

Head of Growth

Head of Americas

Bilingual Universal Banker - (English/Spanish)

ECE-EHS | Site Supervisor

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I want to receive the latest job alert for head of customer success

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About Our Culture

Our Core Values

About the Opportunity

Job Details

What You Own

Account Management & Revenue Retention

Customer Support & Frontline Experience

Operations & Infrastructure

Who You Are

You'll Thrive Here If You Are Someone Who

What Success Looks Like at 12 Months

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