Job Title: Chief Operating Officer
Reports to: Chief Executive Officer
Department: General and Administrative
Location: Salt Lake City, UT or Chicago IL
Travel: Approximately 25-50%
**This position is currently not eligible for visa sponsorship**
Join one of the nation’s leading and most impactful health care performance improvement companies. Over the years, Health Catalyst has achieved and documented clinical, operational, and financial improvements for many of the nation’s leading healthcare organizations. Our mission is to be the catalyst for massive, measurable, data-informed healthcare improvement through:
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Data: Integrate data in a flexible, open and scalable platform to power healthcare’s measurable improvement at a critical time.
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Analytics and Action: Deliver analytics, applications and services that measurably improve outcomes.
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Expertise: Provide clinical, financial and operational experts who enable and accelerate improvement.
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Engagement: Attract, develop and retain world-class team members by being a best place to work.
Job Summary: We are seeking a dynamic, product-minded and mission-driven Chief Operating Officer to serve as a key partner to the CEO and a central leader in the company’s next phase of growth and transformation.
As we accelerate our strategic reset and performance trajectory, the COO will lead operational excellence, margin expansion, AI enablement, and cross-functional execution across the organization. This role will be instrumental in translating strategy into data driven execution while strengthening alignment and clarity across the organization.
This is a high-impact opportunity to shape how we deliver outcomes for our clients while building a durable, high-performing healthcare technology company. We are looking for a passionate healthcare leader who understands how to execute inside the complexity of the healthcare ecosystem.
Duties and Responsibilities:
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Lead enterprise operational excellence across services, consulting, customer success, account management, and general management functions.
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Lead enterprise operations with a primary focus on efficiently delivering measurable client outcomes.
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Strengthen client satisfaction, retention, and reference-ability across the organization.
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Establish a unified post-sale operating model from implementation through renewal, ensuring a seamless and long-term client success.
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Partner with Product and Engineering to ensure roadmap execution aligns with real client needs and delivery capacity.
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Operationalize AI initiatives that enhance client value, team efficiency and financial performance.
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Build scalable systems, governance, and operating cadence that enable predictable delivery and high client confidence.
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Align decision rights and accountability across senior leadership to reduce friction and increase responsiveness.
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Foster a client focused culture of clarity, evidence based decision making, efficiency, and outcomes.
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Drive excellent teammate engagement and alignment; foster and develop talent.
Skills, Education and Relevant Experience:
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Passion for improving healthcare outcomes through disciplined execution and innovation.
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Skilled in organizational development, people management, budget and resource development, and strategic planning.
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Deep understanding of how healthcare organizations define and measure value.
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Proven success improving client satisfaction and retention while expanding margins.
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Strong financial acumen with the ability to balance growth, investment, and profitability.
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Demonstrated ability to partner with product, technology, and client-facing teams around measurable results.
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Bachelor’s degree in technology-related or business-related field, or equivalent experience, with master's degree in business or related field, preferred.
Information Security and Compliance Responsibilities:
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Maintain compliance with training directives required by the organization pertaining to Information Security, Acceptable Use Policy and HIPAA Privacy and Security.
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Adhere to and comply with the organizations Acceptable Use Policy.
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Safeguard information system assets by identifying and reporting potential and actual security events to the organizations Security and Compliance Officers.
The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned by Health Catalyst.
The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned by Health Catalyst.
Studies show that candidates from underrepresented groups are less likely to apply for roles if they don’t have 100% of the qualifications shown in the job posting. While each of our roles have core requirements, please thoughtfully consider your skills and experience and decide if you are interested in the position. If you feel you may be a good fit for the role, even if you don’t meet all of the qualifications, we hope you will apply. If you feel you are lacking the core requirements for this position, we encourage you to continue exploring our careers page for other roles for which you may be a better fit.
At Health Catalyst, we appreciate the opportunity to benefit from the diverse backgrounds and experiences of others. Because of our deep commitment to respect every individual, Health Catalyst is an equal opportunity employer.
