Top 13 Healthmark group Jobs

Inbound Customer Service Representative
Healthmark Group —Temple, TX
- $17 - $21 an hour
- Full-time
- Medical office experience
- HIPAA
- Communication skills
Quick Apply
Medical Records Processing Specialist Onsite
Healthmark Group —Grapevine, TX
- $17 - $21 an hour
- Full-time
- Office
- In-person
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Document Processing & Mail Operations Specialist
Healthmark Group —Addison, TX
- $16 - $18 an hour
- Overtime
- Microsoft Word
- HIPAA
- Office
- Health insurance
- Dental insurance
Quick Apply
5d
Medical Records Processing Specialist
Healthmark Group —United States
- $15 - $17 an hour
- Full-time
- Remote
- HIPAA
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Specialist - ROI
Healthmark Group —United States
- $15 - $18 an hour
- 8 hour shift
- Remote
- HIPAA
- High school diploma or GED
- Analysis skills
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Clinical Forms Completion Specialist
Healthmark Group —United States
- $17 - $21 an hour
- Full-time
- Remote
- Medical office experience
- HIPAA
- Mid-level
Quick Apply
Security Engineer
Healthmark Group —United States
- $90,000 - $120,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- HIPAA
Quick Apply
Product Owner
Healthmark Group —United States
- $110,000 - $117,000 a year
- Full-time
- Remote
- 5 years
- Writing skills
- HIPAA
Quick Apply
Clinical Forms Manager
Healthmark Group —United States
- $40,000 - $48,000 a year
- Full-time
- Remote
- HIPAA
- Mid-level
- Organizational skills
Quick Apply
Senior Cloud Infrastructure Engineer
Healthmark Group —United States
- $110,000 - $140,000 a year
- Full-time
- Remote
- Azure
- Computer Science
- Bachelor of Science
Quick Apply

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Order Processing Specialist
International Foundation of Employee Benefit Plans —Brookfield, WI
Prior experience (1+ years) in cash application, cash balancing or order processing with reconciliation of credit card orders is strongly preferred, but willing…
$17.86 an hour
9d
Senior ROI Medical Records Specialist - Onsite/Travel Required
MRO Corporation —Philadelphia, PA
Must maintain a current and valid driver’s license and insures personal automobile insurance; in at least the amounts required by state law, on any automobile…
Quick Apply

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Inbound Customer Service Representative

Healthmark Group -
Temple, TX

Quick Apply

Job Details

Full-time
$17 - $21 an hour

Qualifications

Data quality checks
Patient question and concern management
Maintaining an organized workspace
Phone communication
Professional ethics
Medical office experience
Client inquiry handling
Supporting legal cases
HIPAA
Filing
Client file management
Scanning
De-escalation techniques
Conflict de-escalation
Release of information request management
Medical administrative support
Customer engagement
Medical record retrieval
Health information regulatory compliance
Document quality checks
Health information management
Clean workspace maintenance
Clinical confidentiality policies
Managing patient records
Physical document handling
Communication skills
Entry level
Office phone management
Quality data entry
Customer data entry

Full Job Description

COMPANY:

HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From HealthMark’ s proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient-centric approach to support the entire spectrum of the patient information journey. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest growing companies in the region and in the country.

JOB DESCRIPTION: HealthMark Group is growing and looking for bright, energetic, and motivated candidates to join our team. This is an entry level position and an exciting opportunity for someone looking to start their career with a fast-growing company. We are expanding rapidly and have created unique roles that need qualified candidates. This is primarily an inbound call-taking role within our Release of Information (ROI) department, where you will be the first point of contact for patients and customers requesting medical records. Alongside handling calls, you will assist with processing and fulfilling those requests efficiently and accurately as needed.

"A typical day includes..."

Taking inbound calls from patients, providers, and partners regarding medical records requests

Validating and authorizing PHI release over the phone

Assisting with timely and accurate processing of requests off the phone

De-escalating concerns and ensuring excellent customer satisfaction

POSITION: Inbound Customer Service Specialist

LOCATION: Temple, Texas

Entry level job duties include but are not limited to:

JOB ROLE AND RESPONSIBILITIES:

100% of the roles involves customer service and phone coverage
Answer inbound calls from patients and healthcare providers, providing excellent customer service and information regarding release of information requests.
Act as the primary phone contact for ROI inquiries, validating and authorizing requests while maintaining professionalism and confidentiality.
Handle inbound calls and customer service inquiries, dedicating any idle time to processing requests, performing quality checks, and managing records.
- Complete all incoming ROI requests in a timely and efficient manner.
- This position must maintain 100% ROI Accuracy.
- This position must complete all STATs within an hour and maintain a 24-hour turnaround time for all other ROI requests.
- This position must keep all queues current.
- Validates requests and authorizes for release of PHI according to established procedures.
- Performs quality checks on all work to ensure the accuracy of the release, confidentiality, and proper invoicing.
- Maintains confidentiality, security, and standards of ethics with the employer and medical records information during transport, storage, and disposal.
- Complete legal affidavits and questions as needed.
- Regularly scan ROI request into chart.
- Abides by the ROI policy specific to both HealthMark and the client.
- This position must maintain a neat, clean, and professional personal appearance and observe the dress code established by the client.
- This position must maintain a clean and orderly work area. Ensure that records and files are properly stored before leaving the area and ensure adequate supplies to meet needs.
- Maintain and update facility guide as needed.
- Provides excellent customer service by being attentive and respectful.
- Follows-through as promised.
- Proactive in identifying PT complaints with the ability to de-escalate as needed.
- Communicate effectively with customers.
- Achieve maximum customer satisfaction.

Qualities that the candidate for this position should include:

Comfortable and confident handling high volumes of inbound customer calls
Strong communication skills with the ability to remain calm and empathetic on the phone
Ability to multitask between phone conversations and administrative processing tasks
Previous Experience in Contact/Call Center environment, managing high-call volumes preferred
Previous hospital/medical office experience is a PLUS
Fast learner
Dependable
Team player
Positive attitude
Someone who strives to do more.

Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

This role does or may require regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team. This position requires timely completion of all required company-sponsored and regulatory training programs

Quick Apply

Refine Your Search

healthmark group jobs

Inbound Customer Service Representative

Medical Records Processing Specialist Onsite

Document Processing & Mail Operations Specialist

Medical Records Processing Specialist

Customer Service Specialist - ROI

Clinical Forms Completion Specialist

Security Engineer

Product Owner

Clinical Forms Manager

Senior Cloud Infrastructure Engineer

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