Top 320 Helpdesk technician ii Jobs

Helpdesk Technician II
CyberSheath —Remote
- $70,000 - $83,000 a year
- Evenings as needed
- Computer science
- Computer Science
- 5 years
Quick Apply
14d
Service Desk Technician (Level I / Level II)
Dynamic Solutions Technology LLC —Washington, DC
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
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Help Desk II
Harbor IT —Remote
- Full-time
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- Computer science
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- HIPAA
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- Dental insurance
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4d
Helpdesk Technician II
Oil-Dri Corporation of America —Chicago, IL
- $24 - $32 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
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- Paid parental leave
- Paid holidays
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Desktop Support Technician II (Virtual Service Tech)
Empower AI Inc. —Remote
- $24.45 - $36.67 an hour
- Full-time
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- Microsoft Outlook
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IT Executive Support Technician II
Sierra Nevada Corporation —Arlington, VA
- Full-time
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- Office
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Critical Facilities Technician II NIGHT
Skybox Critical Operations —Lancaster, TX
- $40 - $45 an hour
- Night shift
- Military
- Mid-level
- High school diploma or GED
- Wellness program
- 401(k) matching
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Helpdesk Technician - Tier II
CELESTIAL INNOVATIONS GROUP LLC —Washington, DC
- $70,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Help Desk Specialist II (Tier II – Advanced Support)
Aretec Inc —Ashburn, VA
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk Technician II
Divergent —Los Angeles, CA
- $30 - $56 an hour
- Weekends as needed
- Bachelor of Science
- Mid-level
- Microsoft Office
- Paid parental leave
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Quick Apply
Technician I/II, IT Support
MicroVention, Inc. —Aliso Viejo, CA
- $19.45 - $35.51 an hour
- Microsoft Excel
- Microsoft Outlook
- Neurology
4d
Service Desk Technician (Tier 1 / Tier 2)
M THEORY CONSULTING GROUP LLC —Los Angeles, CA
- $31.25 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Opportunities for advancement
Quick Apply
Helpdesk Technician II
Credit One Bank —Las Vegas, NV
- Computer Science
- Mid-level
- Office
Help Desk Technician – Mid-Level & Senior-Level (2 Openings)
ActioNet —Vienna, VA
- Up to $112,000 a year
- Full-time
- Research
- Mid-level
- 3 years
Quick Apply
13d
Temporary Information Technology Technician II 1 Year Term
U.S. Courts —Alexandria, VA
- $56,478 - $70,623 a year
- Temporary
- Remote
- Pass drug screening
- Mid-level
- Windows
Help Desk Technician - Tier 2
LEFCON, LLC —Harmony, PA
- $26 - $32 an hour
- Full-time
- Mid-level
- Windows
- Computer networking
- Health savings account
- Health insurance
Quick Apply
Sr. Help Desk Support Analyst (MSP) - Lvl 2
D2 Integrated Solutions —Oreland, PA
- $60,000 - $75,000 a year
- Full-time
- Background check
- Mid-level
- Windows
- Paid holidays
- Health insurance
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14d
IT Help Desk Technician II
RSN Technologies —Folsom, CA
- $55,000 - $65,000 a year
- Extended hours
- Pass drug screening
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Level 2 IT Support Technician (CMMC / DIB)
Turpin Enterprises, LL —Wayzata, MN
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Background check
- Inventory management
- Mid-level
- Health savings account
- Health insurance
Quick Apply
11h
Tech II
Klinger Moving, a Corovan Corporation Affiliate —San Leandro, CA
- $22.75 - $25.80 an hour
- Overtime
- English
- Mid-level
- Office
Quick Apply

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Helpdesk Technician II

CyberSheath -
Remote

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Job Details

$70,000 - $83,000 a year
14 days ago

Qualifications

Cloud provider security services
Endpoint Security
Customer communication
IT user and group management
Wireless networking
GPO
Incident management software
Public Cloud
Windows
Endpoint Detection and Response (EDR)
Managing clients in a customer support role
Cloud service support
Desktop (troubleshooting support)
Incident management operations support
Azure AD
Customer support ticket management
Networking equipment (troubleshooting support)
Microsoft Teams
SharePoint
UEM
Customer support
Productivity software
Network monitoring tools
VPN management
Desktop administration
Security system management
Ticketing system technical support
802.11 (Wi-Fi)
IT security monitoring

Full Job Description

CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add an additional Helpdesk Technician Level II to our team!

CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don't improve and, in fact, may weaken an organization's security posture. Our professionals tell clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security.

Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Additionally, our most successful people are self-starters and willing to put on many hats in order to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory.

The Helpdesk Technician Level II provides day to day support for the implementation, troubleshooting, and maintenance of client IT systems, managing client IT system infrastructure and any process related to these systems. The ideal candidate will possess a detailed understanding of diverse IT systems, both On-premise and Cloud environments, and apply that understanding to provide support to CyberSheath customer's systems, networks, and applications. Consistently providing both excellent customer service and astute technical support is imperative to success in this role.

Essential Responsibilities (included but not limited to):

Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice

Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services

Provide day-to-day operational support for:

Desktop and Server Operating Systems (Windows, Mac, Linux)

Microsoft Office 365, Azure, Teams, OneDrive, SharePoint

Networking Devices (firewalls, switches, wireless access points)

Line of Business Applications

On-premise and Cloud Backup and Disaster Recovery

Hardware peripherals (printers, monitors, docking stations, webcams, etc.)

Mobile Devices / Mobile Device Management (MAM / MDM)

Provide escalation support as necessary for Level I Helpdesk staff

Assist with the onboarding and offboarding of clients, systems, and users

Deploy and maintain security tools and management agents

Maintain current notes and time entries for all requests in the helpdesk ticketing system

Create and maintain comprehensive documentation for internal and client systems

Work with third-party vendors to remediate issues as needed

Required Education, Experience, & Skills

Minimum 2+ years working for a Managed Service Provider (MSP)

Minimum of 5+ years' experience working on an Information Technology Helpdesk using remote support tools

Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise Manage preferred)

Prior experience using Remote Monitoring and Management (RMM) tools (i.e. – Automate, Labtech, Continuum, NinjaOne, etc.)

Ability to provide exceptional customer service in all situations

Possess strong troubleshooting, problem-solving, and verbal/written communication skills

Experience with Microsoft Windows desktop and server operating systems

Experience with Microsoft Office 365 / Azure administration

Proficiency with Microsoft Server Active Directory / Group Policy

Moderate networking experience including remote configuration and troubleshooting (TCP/IP, WIFI, VPN)

Knowledge of Microsoft Cloud Technologies including Office 365, Azure, Azure Entra ID, Endpoint Protection, Intune, Autopilot, etc.

Knowledge of scripting and automation tools a plus

Demonstrated ability to work in a team environment

Must be authorized to work for any employer in the U.S

Preferred Education, Experience, & Skills

Bachelor's degree from an accredited university in Computer Science, Engineering, or a related field

Experience with Security Technologies:

Multifactor Authentication

Encryption

SIEM/SOAR

Endpoint Detection and Response

Preferred Certifications:

Microsoft MD100/101, AZ900, AZ104, CompTIA Security+, Network+

Excellent organizational skills including the ability to balance conflicting priorities

Ability to work independently, remotely, and as part of a team

Work Environment

This role is Remote with the potential for travel to client sites
Travel expectations - approximately 20%
Some on-call, shift, and evening work

CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability.

#LI_Remote

Quick Apply

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