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Returns Supervisor

HIT Promotional Products -
Largo, FL

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Job Details

Full-time
13 days ago

Qualifications

Computer operation
Customer communication
Management
Customer returns handling
Employee relationship building
Bachelor's degree
Desktop applications
Project task coordination
Warehouse experience
CRM system proficiency
Productivity software

Full Job Description

Position Overview:

This position is responsible for overseeing all aspects of the reverse logistics operational processes, which are inclusive of but not limited to: processing returned shipments, product review and identification of customer reported quality and claim returns, working closely with all levels within the Customer Operations, Inbound QC, and various Manufacturing teams, communicating with key leaders in the organization regarding short, mid and long-term strategies for continuous improvement and corrective action, maintaining and improving departmental optimization, efficiency, and KPI performance.

Essential Job Functions:

Responsible for oversight of 3PL and ensuring the accurate and timely overall reverse logistics delivery (i.e., common carrier and LTL Returns), receipt, other logistics processing.
Creation of inbound delivery orders in various ERP, CRM, and other software programs.
Serve as a Subject Matter Expert (SME) for all aspects of the reverse logistics processes.
Manage the RMA processes in accordance with specific customer service contracts, including packaging and labeling requirements.
Build, maintain, and nurture excellent customer relationships (internal and external) and an excellent overall customer experience.
Analyzing data, root cause analysis, producing periodic and ad-hoc reports, in support of driving continuous improvement.
Maintain and support reverse logistics data in various ERP, CRM, and/or other software programs.
Meeting and exceeding established Key Performance Indicators (KPI’s).

Requirements:

A Bachelor’s degree is required
Prior demonstrated experience using ERP and CRM systems.
Experience working in a warehouse and/or logistics operation leading a team of up to 10 people.
Demonstrated working-level proficiency using Microsoft Office programs.
Excellent organizational and communication skills (oral and written).
Strong attention to detail, analytical, and process oriented.
Maintains positive, professional, and productive working relationships with diverse workgroups.
Ability to work autonomously in a fast-paced and team-oriented environment.
Hands on and able to manage, plan, organize, assign, schedule, and prioritize multiple tasks, priorities, and projects as directed.

Physical Demands:

Move within the warehouse, manufacturing, and office environments without assistance or restriction.
Approx. 50% of the time sitting and working on a computer and approx. 50% of the time on your feet standing, walking, lifting / lowering – etc.
Capable of lifting-up to 50 lbs.
Works around and near machinery, tools, and equipment commonly associated with working in a warehouse and/or manufacturing environment.
Position requires working in both inside (office) & outside (exposed to the elements) work environments.
May be required to work extended hours and/or weekends based on the business needs or as requested.

Disclaimer

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

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