Top 11 Humantouch llc Jobs

Tier 1 Helpdesk Technician
HUMAN TOUCH LLC —Silver Spring, MD
- $17.50 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Windows
- Health insurance
- Dental insurance
Quick Apply
Tier 1 Customer Service Analyst
HUMAN TOUCH LLC —Arlington, VA
- $17.50 an hour
- 8 hour shift
- Pass drug screening
- Mid-level
- High school diploma or GED
- Health insurance
- Paid time off
Quick Apply
Business Development Associate
HUMAN TOUCH LLC —McLean, VA
- $70,000 - $95,000 a year
- Full-time
- Research
- Mid-level
- 3 years
Quick Apply
CPIC Analyst
HUMAN TOUCH LLC —Washington, DC
- $85,000 - $120,000 a year
- Full-time
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Tier II Deskside Support Technician
HUMAN TOUCH LLC —Silver Spring, MD
- $50,000 - $60,000 a year
- 8 hour shift
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Capture Manager
HUMAN TOUCH LLC —McLean, VA
- $150,000 - $210,000 a year
- Full-time
- Office
- SharePoint
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Solutions Architect SR
HUMAN TOUCH LLC —McLean, VA
- $165,000 - $185,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Growth Orchestration Director
HUMAN TOUCH LLC —McLean, VA
- $180,000 - $220,000 a year
- Full-time
- Business development
- Quality control
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Account Executive SR (LEVEL: SR Director)
HUMAN TOUCH LLC —Virginia
- $180,000 - $220,000 a year
- Full-time
- PMP
- Contracts
- Senior level
- Health insurance
- Dental insurance
Quick Apply

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Tier 1 Helpdesk Technician

HUMAN TOUCH LLC -
Silver Spring, MD

Quick Apply

Job Details

Full-time
$17.50 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Windows
Computer hardware
Desktop (troubleshooting support)
Desktop applications
Ticketing system technical support

Full Job Description

HumanTouch is looking for a Tier 1 Help Desk Technician to support our IT Service Desk for a federal government customer.

Help Desk Technicians provide IT support for over 22000 worldwide customers by diagnosing and resolving routine hardware and software issues. They receive requests for support via phone, email and web/intranet. Help Desk Technicians use remote assistance to assist customers if the customers PC is connected to the network. Tickets are created, modified and closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3. Help Desk Technicians research questions using available information resources, including an IT Help Desk knowledge base.

Help Desk Technicians follow existing Standard Operating Procedures (SOPs) and enter or receive tickets for customer support and ensure proper closeout of tickets once resolution has been confirmed.

Help Desk services are required 24 hours a day, seven days (7) a week, 365 days a year. Help Desk Technicians work 40 hour a week shifts, according to a schedule established by the IT Help Desk Manager and Supervisors. During the training period, agents are expected on-site for an 8-hour shift, Monday through Friday, between the hours of 7:00 AM and 5:30 PM. After training is completed, a permanent schedule will be assigned based on the operational needs of the Help Desk. Technicians work on site and may be eligible for some remote work if approved by the Help Desk Manager and supervisors.

Job Requirements:

Demonstrate the core competencies of communication, teamwork, adaptability, innovative outlook, and problem analysis.
Excellent customer service skills and call tracking/problem management software experience, involving detailed documentation skills.
Excellent problem-solving skills and a broad understanding of relationships between hardware and applications are necessary.
Proven knowledge of basic PC troubleshooting of and Windows 7 and Windows 10.
Professional attitude, company focus, and strong work ethic and proven ability to follow through on open issues and handle multiple priorities in a environment with dynamic priorities are needed to perform the job duties.
Must be able to obtain Public Trust security clearance.
Ability to work shift work, which may include overnights and weekends to support 24/7/365 operations.

Education Requirements:

Help Desk Technicians should have a HS Diploma or GED. Microsoft Office Specialist (Access, Excel, PowerPoint, or Outlook) and/or CompTIA A+ certification(s) preferred.

Benefits:

Medical, Dental, and Vision Coverage
PTO
401(k) Matching

Quick Apply

Refine Your Search

humantouch llc jobs

Tier 1 Helpdesk Technician

Tier 1 Customer Service Analyst

Business Development Associate

CPIC Analyst

Tier II Deskside Support Technician

Capture Manager

Solutions Architect SR

Growth Orchestration Director

Account Executive SR (LEVEL: SR Director)

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