CALL CENTER SPECIALIST - IC
C2Q Health Solutions —Remote
- $4.81 - $876.28 a month
- Full-time
- Remote
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
Head of Customer Support
Obsidian Security —New York, NY
- $165,000 - $199,000 a year
- Remote
- Continuous improvement
- Senior level
- Leadership
Quick Apply
Senior Customer Success Manager, DoD/IC/FSI
Okta —Washington, DC
- $151,000 - $207,900 a year
- Hybrid work
- 5 years
- Product management
- Fair chance
- Health insurance
- Dental insurance
Intake Coordinator (Hybrid)
Disability Policy Consortium —Boston, MA
- $44,000 - $48,000 a year
- Full-time
- Working with individuals with disabilities
- Computer literacy
- Writing skills
Quick Apply
Operations & Enablement, Customer Support
Cardless —San Francisco, CA
- $120,000 - $170,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Commuter assistance
- Health insurance
Senior Manager, Customer Success (Healthcare)
Tonal —Remote
- $133,000 - $177,000 a year
- Full-time
- Remote
- 5 years
- Physical & Rehabilitation Medicine
- Outpatient experience
- Disability insurance
- Health insurance
12d
Customer Service Associate
Partners IC Advisory —Kansas City, MO
- $23 - $28 an hour
- Full-time
- Hospitality
- Computer literacy
- Administrative experience
- Paid training
- Health insurance
Quick Apply
10h
Manager, Government Business Care
T-Mobile USA, Inc. —Las Vegas, NV
- $72,600 - $131,000 a year
- Full-time
- 18 years or older
- Mid-level
- Windows
- Paid parental leave
- AD&D insurance
Senior Advisor, Client Engagement—Media and Audience Strategy
Epsilon —Chicago, IL
- $96,000 - $144,000 a year
- Email
- Hybrid work
- Bachelor's degree
- Fair chance
- Experience equivalent to degree accepted
- Commuter assistance
- Paid holidays
AI Strategist – MSP Division
PressW —Austin, TX
- Full-time
- Hybrid work
- Computer Science
- Experience equivalent to degree accepted
- Senior level
Quick Apply
Senior Advisor, Client Engagement—Media and Audience Strategy
Epsilon —Boston, MA
- $96,000 - $144,000 a year
- Email
- Hybrid work
- Bachelor's degree
- Fair chance
- Experience equivalent to degree accepted
- Commuter assistance
- Paid holidays
13d
Customer Success Engineer
Glimpse —New York, NY
- $110,000 - $160,000 a year
- Full-time
- Mid-level
- Communication skills
4d
Director, Customer Success
Avoca —New York, NY
- $220,000 - $280,000 a year
- Full-time
- Office
- 8 years
- Recruiting
- Commuter assistance
- Health insurance
Technical Support Manager
International Motors, LLC —Lisle, IL
- $86,400 - $129,600 a year
- Online Application
- Mid-level
- Master's degree
- Analysis skills
10d
VP of Customer Support and Implementations
Second Front Systems —Washington, DC
- $240,000 - $280,000 a year
- Full-time
- Remote
- 7 years
- Azure
- AWS
- Paid holidays
- Health insurance
4d
Booking Operations Support Lead
Fora —New York, NY
- $70,000 - $100,000 a year
- Full-time
- Office
- Bachelor's degree
- Mentoring
- Commuter assistance
- Health insurance
Quick Apply
7d
Head of Customer Success
Tabs —New York, NY
- $216,000 - $276,000 a year
- Full-time
- CPA
- Office
- QuickBooks
- Health insurance
- Dental insurance
Quick Apply
4d
Customer Success Manager
Tiger Data —United States
- $90,000 - $140,000 a year
- Full-time
- Remote
- Azure
- SQL
- AWS
- Paid time off
- Family leave
Head of Support
Tern Travel —United States
- $150,000 - $175,000 a year
- Full-time
- Remote
- Travel
- Organizational skills
- Senior level
Head of ERP Implementations
DualEntry —United States
- $200,000 - $315,000 a year
- Full-time
- CPA
- ERP systems
- Office
- Commuter assistance
- Health insurance
Quick Apply

I want to receive the latest job alert for ic system

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

ic system jobs near

Customer Success Manager jobs in New York, NY

Customer Success Manager jobs in Washington, DC

Senior Client Advisor jobs in Chicago, IL

Operations Lead jobs in New York, NY

Intake Coordinator jobs in Boston, MA

Vice President Of Customer Experience jobs in Washington, DC

Director Of Customer Success jobs in New York, NY

Head Of Customer Service jobs in New York, NY

Ai Product Strategist jobs in Austin, TX

Call Center Representative jobs in Remote

Customer Service Representative jobs in Kansas City, MO

Senior Client Advisor jobs in Boston, MA

Customer Success Manager jobs in Remote

Head Of Customer Success jobs in New York, NY

Governance Manager jobs in Westlake, TX

Governance Manager jobs in Illinois

Project Manager jobs in Washington, DC

Governance Manager jobs in Chicago, IL

Hotel Manager jobs in Long Island, NY

Governance Manager jobs in Winston Salem, NC

CALL CENTER SPECIALIST - IC

C2Q Health Solutions
Remote

Apply Now

Job Details

Full-time
$4.81 - $876.28 a month

Qualifications

Computer operation
Microsoft Excel
Microsoft Outlook
Bengali
Documentation tools
Decision making
Telecommunications headsets
Typing

Full Job Description

JOB PURPOSE:

The Call Center Specialist - IC is responsible for managing a high volume of inbound and outbound calls in a timely and professional manner. This role involves providing exceptional customer service, scheduling appointments, answering inquiries, and assisting patients and their families with accurate information regarding services provided by the healthcare organization. The ideal candidate will have excellent communication skills, empathy, and the ability to work effectively in a fast-paced environment.

JOB RESPONSIBILITIES:

Handle incoming and outgoing calls efficiently while maintaining a professional and courteous demeanor.
Schedule patient appointments accurately using the organization's electronic medical record (EMR) system.
Respond to patient inquiries regarding services, appointment availability, billing, and other general information.
Assist patients in rescheduling or canceling appointments while adhering to organizational guidelines.
Verify and update patient demographic and insurance information during calls.
Educate patients on healthcare services, office policies, and available resources.
Document all patient interactions and maintain accurate call records in the appropriate systems.
Document patient complaints and escalate complex issues to the appropriate department or supervisor.
Collaborate with clinical staff, administrative teams, and other departments to ensure a seamless patient experience.
Follow HIPAA regulations to maintain patient confidentiality and data security.
Achieve performance goals, including call quality, response time, and customer satisfaction metrics.
Outreach to inquiring callers to keep them informed about their issues/request’s status or resolution.
Adhere to company and department policies and procedures.
Adheres to all applicable compliance requirements and the Code of Conduct.

Weekly Hours: 40

Days: Monday to Friday

Hours: We have different schedules available between 8:00 AM to 8:00 PM ET.

Location: Full time Remote

QUALIFICATIONS:

Education: Associate degree preferred, or equivalent relevant call center years of experience preferred.

Experience:

One to two (1-2) years of experience in customer service, quality, and/or auditing.

Language: Must be bilingual in Bengali

Additional Requirements:

The consultant is required to provide valid government-issued identification as proof of age to verify that they are at least 18 years of age.
Able to pass a typing test with at least 40 WPM.
Consultant acknowledges that they have an alternative means of working in the event of a power and/or internet service outage, ensuring they are able to fulfill their job responsibilities without interruption.
Excellent written and verbal communication skills.
Ability to thrive in a fast-paced environment and meet assigned deadlines.
Excellent organizational skills, accuracy, and attention to detail.
Ability to operate both independently and collaboratively as required.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Maintain and utilize the necessary equipment, including but not limited to a computer, monitor, headset, and any other tools required to perform the agreed-upon services.
Ensure access to a reliable and high-speed Wi-Fi connection suitable for conducting business operations efficiently.
Successfully complete all mandatory training programs as required by the Organization.

Physical Requirements

Individuals must be able to sustain certain physical requirements essential to the job. This includes, but is not limited to:

Standing – Duration of up to 6 hours a day.
Sitting/Stationary positions – Sedentary position in duration of up to 6-8 hours a day for consecutive hours/periods.
Lifting/Push/Pull – Up to 50 pounds of equipment, baggage, supplies, and other items used in the scope of the job using OSHA guidelines, etc.
Bending/Squatting – Have to be able to safely bend or squat to perform the essential functions under the scope of the job.
Stairs/Steps/Walking/Climbing – Must be able to safely maneuver stairs, climb up/down, and walk to access work areas.
Agility/Fine Motor Skills - Must demonstrate agility and fine motor skills to operate and activate equipment, devices, instruments, and tools to complete essential job functions (ie. typing, use of supplies, equipment, etc.)
Sight/Visual Requirements – Must be able to visually read documentation, papers, orders, signs, etc., and type/write documentation, etc. with accuracy.
Audio Hearing and Motor Skills (language) Requirements – Must be able to listen attentively and document information from patients, community members, co-workers, clients, providers, etc., and intake information through audio processing with accuracy. In addition, they must be able to speak comfortably and clearly with language motor skills for customers to understand the individual.
Cognitive Ability – Must be able to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job.

Disclaimer: Responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of the company.

We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, height, weight, or genetic information. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Salary Range (Min-Max):

$4.81 - $7.21 USD per hour
৳584.59 - ৳876.28 BDT per hour

These rates are subject to change based on the current USD to BDT conversion rate.

Apply Now

Refine Your Search

ic system jobs

CALL CENTER SPECIALIST - IC

Head of Customer Support

Senior Customer Success Manager, DoD/IC/FSI

Intake Coordinator (Hybrid)

Operations & Enablement, Customer Support

Senior Manager, Customer Success (Healthcare)

Customer Service Associate

Manager, Government Business Care

Senior Advisor, Client Engagement—Media and Audience Strategy

AI Strategist – MSP Division

Senior Advisor, Client Engagement—Media and Audience Strategy

Customer Success Engineer

Director, Customer Success

Technical Support Manager

VP of Customer Support and Implementations

Booking Operations Support Lead

Head of Customer Success

Customer Success Manager

Head of Support

Head of ERP Implementations

I want to receive the latest job alert for ic system

Explore jobs in more locations

Salary Range (Min-Max):

Job Seeker Tools

Employer Tools

Browse

Stay Connected