Top 70 Independence blue cross Jobs

Customer Service Rep (Member Help Team)
Independence Blue Cross —Philadelphia, PA
- Overtime
- Remote
- Computer literacy
- High school diploma or GED
- Bachelor's degree
- Work from home
10d
Supervisor Operations
Independence Blue Cross —Philadelphia, PA
- Hybrid work
- Mid-level
- Bachelor's degree
- Travel
Supervisor - Operations (Behavioral Health- Hybrid PA, DE, NJ)
Independence Blue Cross —Philadelphia, PA
- Hybrid work
- Mid-level
- Analysis skills
- Travel
14d
Senior Provider Reimbursement Analyst - Hybrid (PA/NJ/DE)
Independence Blue Cross —Philadelphia, PA
- Hybrid work
- Microsoft Excel
- 5 years
- Office
Research Analyst (Medical Policy) - Hybrid (PA/NJ/DE)
Independence Blue Cross —Philadelphia, PA
- Hybrid work
- Writing skills
- Mid-level
- Office
Supervisor- Operations
Independence Blue Cross —Philadelphia, PA
- Hybrid work
- Mid-level
- Office
- 2 years
Billing Analyst
Independence Blue Cross —Philadelphia, PA
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
Health Coach RN - remote (PA/NJ/DE)
Independence Blue Cross —Philadelphia, PA
- Full-time
- Remote
- Nursing
- RN License
- Computer literacy
Billing Analyst - AHA
Independence Blue Cross —Philadelphia, PA
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
Actuarial Analyst I
Independence Blue Cross —Philadelphia, PA
- Office
- Math
- Bachelor's degree
Claim Payment Policy Lead - Remote (PA/NJ/DE)
Independence Blue Cross —Philadelphia, PA
- Remote
- RN License
- 5 years
- Analysis skills
Quality Business Analyst
Independence Blue Cross —Philadelphia, PA
- Writing skills
- Mid-level
- 3 years
Claims Repricer
Independence Blue Cross —Philadelphia, PA
- Microsoft Excel
- Research
- Mid-level
Collections Analyst
Independence Blue Cross —Philadelphia, PA
- Mid-level
- Bachelor's degree
- Business
Provider Prtnrship Support Adm
Independence Blue Cross —Philadelphia, PA
- Mid-level
- Bachelor's degree
- Communication skills
VP HR Client Services
Independence Blue Cross —Philadelphia, PA
- Hybrid work
- Office
- Bachelor's degree
- Senior level
- Parental leave
Project Leader
Independence Blue Cross —Philadelphia, PA
- Hybrid work
- Mid-level
- Office
- 3 years
Provider Claims Svcs Spec
Independence Blue Cross —Philadelphia, PA
- Microsoft Excel
- Microsoft Outlook
- Research
Manager of Blue Card
Independence Blue Cross —Philadelphia, PA
- Computer Science
- 5 years
- AWS
College Co-op: Accounts Payable Analyst
Independence Blue Cross —Philadelphia, PA
- Microsoft Outlook
- Research
- Finance

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Customer Service Rep (Member Help Team)

Independence Blue Cross -
Philadelphia, PA

Apply Now

Job Details

10 days ago

Benefits

Work from home

Qualifications

Computer literacy
High school diploma or GED

Full Job Description

Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve.

Customer Service Representative Responsibilities:

Attains and keeps current with the knowledge and skills required to provide information, service, and assistance in response to all inquiries.
Available as assigned to accept calls in a professional and courteous manner.
Determines the nature of the call and takes all possible action, including research, completing forms, or any follow-up, to expeditiously ensure the provision of accurate information, service, and assistance upon first contact.
Acquire knowledge of all claims systems applications and member service systems.
Prepares and forwards appropriate requests to operating areas to accomplish action required as a result of the inquiry.
Checks internal system inboxes to ensure completion and follow-up action. Obtains required information and makes a callback when necessary to complete action on inquiries.
Meets quality performance standards and works within established time frames.
Acknowledges each piece of mail and responds to written inquiries either by telephone or letter as required in a professional manner.
Advises the Supervisor when any of the above accountabilities cannot be performed because of matters beyond the control of the Representatives, such as system, procedural, or administrative errors that indicate a trend.
Ability to ask effective probing questions and deescalate challenging member inquiries and concerns.
Supports the area in the ongoing use of TQM principles in a continuous quality improvement process.
Performs other duties as assigned.

Qualifications - External

Fully Remote:
This role is designated by Independence as fully remote. The incumbent will not be required to report to one of Independence’s physical office locations to perform the work. Work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.

To ensure an engaging learning experience, our training program will include an onsite component. All participants are expected to be physically present at our 1900 Market Street, Philadelphia office location for a total of Nine (9) days, distributed across Three (3) separate weeks during the 12-week training period. Specific onsite training weeks will be communicated in advance to allow for proper planning.

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

Qualifications:

High school diploma required, bachelor’s Degree is preferred
Ability to complete 10-12 week training class and demonstrate proficiency of the material
Strong interpersonal and organizational skills in a fast-paced environment
Excellent oral and written communications skills
Ability to problem solve, prioritize, and maintain a flexible disposition required
Computer skills required
Customer focused professionalism
Medicare knowledge strongly preferred
Call Center Experience strongly preferred
Prior experience with and demonstrated proficiency in Microsoft Office Products strongly preferred
Ability to work from home with private quiet workspace
Schedule flexibility during all hours of business (8:00 am - 8:15 pm Sunday – Sunday) including the ability to work one late night and one weekend day.
The Customer Service Representative - MHT may be required to work overtime hours and/or to provide additional weekend coverage based on the business need.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

Apply Now

Refine Your Search

independence blue cross jobs

Customer Service Rep (Member Help Team)

Supervisor Operations

Supervisor - Operations (Behavioral Health- Hybrid PA, DE, NJ)

Senior Provider Reimbursement Analyst - Hybrid (PA/NJ/DE)

Research Analyst (Medical Policy) - Hybrid (PA/NJ/DE)

Supervisor- Operations

Billing Analyst

Health Coach RN - remote (PA/NJ/DE)

Billing Analyst - AHA

Actuarial Analyst I

Claim Payment Policy Lead - Remote (PA/NJ/DE)

Quality Business Analyst

Claims Repricer

Collections Analyst

Provider Prtnrship Support Adm

VP HR Client Services

Project Leader

Provider Claims Svcs Spec

Manager of Blue Card

College Co-op: Accounts Payable Analyst

I want to receive the latest job alert for independence blue cross

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