Top 92835 Information technical associate Jobs

Associate Service Desk Technician – Tier I (SCA 8:00 am-4:30 pm ETMon - Fri/Remote)
Govcio LLC —Remote
- $45,000 - $47,500 a year
- Full-time
- Remote
- Military
- Windows
- High school diploma or GED
4d
Electronic Technician [PH]
Schreiber Foods —Monett, MO
- $31.50 - $41.99 an hour
- Overtime
- Oracle
- Mechanic experience
- English
- Health insurance
- Dental insurance
Facilities Mechanic
Associates of Cape Cod Inc —East Falmouth, MA
- $50,000 - $61,000 a year
- Extended hours
- 5 years
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Industrial Electrician
Granges Americas —Newport, AR
- $34.27 - $37.87 an hour
- 12 hour shift
- Computer literacy
- Basic math
- English
- Health savings account
- Disability insurance
Quick Apply
Technical Services Advisor
ATAS International, Inc. —Allentown, PA
- Mid-level
- Office
- Trade school
Journeyman Electrician
Electrical Production Services —Chaska, MN
- $40 - $52 an hour
- Overtime
- 18 years or older
- Microsoft Outlook
- Construction site
- Health savings account
- Disability insurance
Quick Apply
14d
1st Shift Maintenance Technician 1
Truvant —Boscobel, WI
- Ability to walk for extended periods
- Mid-level
- Forklift
- On-the-job training
Quick Apply
Engineering Technician 2nd Shift - Oregon, IL
Coilcraft —Oregon, IL
- $21 - $29 an hour
- Full-time
- Basic math
- Mid-level
- Ability to lift 50 pounds
- Profit sharing
- Health savings account
Quick Apply
LPN - Licensed Practical Nurse - FT Nights
Good Samaritan —Albion, NE
- $24 - $36 an hour
- 12 hour shift
- Background check
- Nursing
- Pass drug screening
- Continuing education credits
- Health insurance
Quick Apply
Engineering Technician
Enerpac Tool Group —Antigo, WI
- From $26.59 an hour
- Full-time
- Oracle
- Microsoft Outlook
- Word processing
- Health savings account
- Health insurance
Quick Apply
9d
Research Engineer (Friction Welding Processes)
EDISON WELDING INSTITUTE INC —Columbus, OH
- Full-time
- Bachelor of Science
- Mid-level
- 3 years
Quick Apply
Medical Lab Tech - Night
Northeast Regional Medical Center —Kirksville, MO
- Full-time
- Trade school
- Acute care experience
- Associate's degree
- Health insurance
- Dental insurance
Quick Apply
Diesel Technician II
Associated Ready Mixed Concrete —Sun Valley, CA
- $33 - $34 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Fleet Technician I
South Central Solid Waste Authority —Las Cruces, NM
- $16.53 - $23.29 an hour
- Extended hours
- CDL B
- ASE Certification
- Background check
- Health insurance
- Dental insurance
Quick Apply
Boiler Operator
Associates of Cape Cod Inc —East Falmouth, MA
- $64,000 - $67,000 a year
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
LPN - Licensed Practical Nurse - FT Nights/Weekends
Good Samaritan —Albion, NE
- $24 - $36 an hour
- 12 hour shift
- Background check
- Nursing
- Pass drug screening
- Continuing education credits
- Health insurance
Quick Apply
I&E Technician
Linde Gas US —Kansas City, MO
- Overtime
- Background check
- 5 years
- Office
- Health savings account
- Paid holidays
Quick Apply
Systems Administrator II
Consolidated Networks Corporation (CNC) —Fort Johnson, LA
- Full-time
- Writing skills
- Mid-level
- 3 years
- Profit sharing
- Paid holidays
Quick Apply
10d
Field Service Support Specialist
Ipsen International Inc —Cherry Valley, IL
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
- Paid holidays
- Tuition reimbursement
ACH Coordinator
Heritage Family Credit Union —Rutland, VT
- $20.54 - $25.68 an hour
- 8 hour shift
- Computer literacy
- Research
- Mid-level
- Paid holidays
- Health insurance
Quick Apply

I want to receive the latest job alert for information technical associate

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

information technical associate jobs near

Fleet Technician jobs in Las Cruces, NM

Service Desk Technician jobs in Remote

Research Engineer jobs in Columbus, OH

Aviation Maintenance Technician jobs in Nashville, TN

Fleet Technician jobs in New Orleans, LA

Medical Equipment Technician jobs in Austin, TX

Pharmacy Technician Trainee jobs in Ohio

Fleet Technician jobs in Minneapolis, MN

Fleet Technician jobs in Denver, CO

Fleet Technician jobs in Buffalo, NY

Electrician Apprenticeship jobs in Appleton, WI

Journeyperson Electrician jobs in Dubois, PA

Journeyman Electrician jobs in North Dakota

Journeyperson Electrician jobs in Greeneville, TN

Electrician jobs in Cheyenne, WY

Journeyperson Electrician jobs in Maysville, OK

Journeyperson Electrician jobs in Burien, WA

Customer Service Remote Evening jobs in Atlanta, GA

Service Desk Technician jobs in Saint Charles, MO

Automotive Service Advisor jobs in Houston, TX

Associate Service Desk Technician – Tier I (SCA 8:00 am-4:30 pm ETMon - Fri/Remote)

Govcio LLC -
Remote

Apply Now

Job Details

Full-time
$45,000 - $47,500 a year
4 days ago

Qualifications

Confidential information handling
Smartphone (troubleshooting support)
iOS
Windows
High school diploma or GED
Video conferencing software
Customer support ticket management
Video conferencing systems operation
Ticketing system technical support
Mobile devices

Full Job Description

Overview:

GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation’s Veterans. to provide first-tier technical support to Veterans and VA providers. This role focuses on delivering outstanding customer service while assisting users with mobile device setup, application support, login troubleshooting, and basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions.

Success in this role requires not only strong technical knowledge but also a deep commitment to service excellence, empathy, and the ability to guide non-technical users through troubleshooting and training in a clear and reassuring manner.

This position is fully remote located within the continental United States. If you are local in the DC/MD/VA area, you will be required to attend the 1-week long training session in the Herndon, VA office.

Shifts (Eastern Time)

Time

Days

8:00 am-4:30 pm ET

Mon - Fri

Responsibilities:

Provide professional and timely technical support via phone, chat, and ticketing system.
Support initial mobile device setup, login credentials, application configuration, and user navigation.
Accurately document and update support tickets in ServiceNow, ensuring compliance with contractual obligations and internal standards.
Use probing questions and active listening to understand customer issues and provide tailored guidance.
Escalate issues appropriately while maintaining ownership through resolution.
Provide clear and reassuring guidance to end users while diagnosing and resolving issues.
Communicate complex technical concepts in clear, user-friendly language.
Meet or exceed performance metrics such as Average Speed of Answer (ASA), First Call Resolution (FCR), and customer satisfaction scores (CSAT).
Stay composed and professional in high-stress situations; focus on delivering a positive user experience.
Proactively alert leadership to any emerging issues or trends that may impact service delivery.
Collaborate with peers and leadership in a team-driven environment to continuously improve service quality.
Remain composed and focused on customer satisfaction while troubleshooting and resolving issues.
Be accountable, punctual, and ready to take help desk calls at the start of each shift; regular, reliable attendance is essential.
Embrace a team-oriented approach!

WHAT YOU’LL BE DOING

As a Tier 1, you will have a strong passion for technology, particularly iOS and Android products. You have the ability to adapt to evolving products, software, and hardware. You have the tenacity to work with non-technical end-users until they truly become independent and able to perform basic device functions on their own.

Answer incoming customer calls into the Tier 1 Help Desk
Create, update, and close customer tickets in ServiceNow ticketing portal for every call answered and according to defined ticket compliance requirements
Ask probing questions, listen, and record data capture details and actions performed in all customer tickets
Ensure problem ownership, escalate issues through proper channels
Provide reassurance to end users when delivering solutions and diagnosing issues
Advise management of potential risks that may have impact on customer base and operating environment
Promote end-user satisfaction in adherence to established performance metrics

Qualifications:

Required Skills and Experience:

High school diploma required; Associate's or Bachelor's degree preferred.
Minimum 1 year of technical support, help desk, or call center experience (or relevant degree/certification in lieu of experience).
Strong working knowledge of mobile devices (Android/iOS), tablets, Windows/Mac PCs, and video conferencing platforms.
Familiarity with service desk tools and real-time ticket documentation (preferably ServiceNow).
Excellent customer service and communication skills (verbal and written).
Ability to handle confidential information (PHI/PII) with discretion and integrity.
Demonstrated reliability, punctuality, and consistent attendance.
Ability to stay calm and focused when troubleshooting with end-users who may have limited technical knowledge.

Clearance Requirement:

Must be able to obtain and maintain a Public Trust Security Clearance.
U.S. citizenship required.

Preferred Skills and Experience:

Certifications such as CompTIA A+, Network+, Security+, Apple Certified Support Professional (ACSP), Google IT Support, or Help Desk Institute (HDI) Certification.
Experience supporting Cisco videoconferencing systems or mobile network troubleshooting.
Knowledge of medical terminology or prior experience in healthcare IT support.
Prior military service and/or experience working with or supporting the military and veteran community

Posted Salary Range: USD $45,000.00 - USD $47,500.00 /Yr.

Apply Now

Refine Your Search

information technical associate jobs

Associate Service Desk Technician – Tier I (SCA 8:00 am-4:30 pm ETMon - Fri/Remote)

Electronic Technician [PH]

Facilities Mechanic

Industrial Electrician

Technical Services Advisor

Journeyman Electrician

1st Shift Maintenance Technician 1

Engineering Technician 2nd Shift - Oregon, IL

LPN - Licensed Practical Nurse - FT Nights

Engineering Technician

Research Engineer (Friction Welding Processes)

Medical Lab Tech - Night

Diesel Technician II

Fleet Technician I

Boiler Operator

LPN - Licensed Practical Nurse - FT Nights/Weekends

I&E Technician

Systems Administrator II

Field Service Support Specialist

ACH Coordinator

I want to receive the latest job alert for information technical associate

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected