Top 1593 It help desk night support Jobs

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- Inventory management
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- Free parking
- Paid training
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1d
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The Now Massage Winter Garden —Winter Garden, FL
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4d

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Full Time Medical Assistant and Front Desk

The Alpine Center for Diabetes, Endocrinology, and Metabolism
Superior, CO

Quick Apply

Job Details

Full-time
$20 - $24 an hour
1 day ago

Benefits

Free parking
Paid training
Health insurance
Dental insurance
Paid time off
On-the-job training
Vision insurance

Qualifications

Customer service
BLS Certification
RMA
High school diploma or GED
Clinical information systems
EMR systems
Medical assisting
Documentation review
Certified Medical Assistant

Full Job Description

About us

The Alpine Center for Diabetes, Endocrinology, and Metabolism is a concierge medical practice dedicated to providing exceptional patient care in order to help our clients achieve their health goals through a uniquely positive experience.

Job Responsibilities:

We strive to provide the highest level of customer service for our patients and the successful candidate will demonstrate strong listening skills and empathy, professional and personalized interactions with patients and colleagues, and will self-motivate to assist in resolving matters that arise both for patients and colleagues.

This position is a hybrid involving both front desk and medical assistant roles.

Under the direction and supervision of a provider the medical assistant will assist with performing patient care including but not limited to the following tasks:

- New and existing patient intake, including thorough and accurate EMR documentation and collection of medical history.

- Answering calls from patients, drug company representatives, and other healthcare organizations.

- Responding to patient portal inquiries in a timely and professional manner.

- Reviewing and triaging incoming faxes.

- Managing tasks assigned by the provider(s) including but not limited to medication refills, contacting patients with lab results, and contacting other healthcare entities on the behalf of our patients.

- Completing prior authorizations in a timely manner.

- Answering incoming calls if other staff are unavailable and assisting as able, or directing the caller to the appropriate staff and/or voicemail.

- Scheduling and assisting with patient appointment scheduling as needed.

- Assisting with thyroid biopsy techniques and preparing specimens for lab collections.

- Maintaining exam rooms, performing cleaning per CDC guidelines between each patient visit.

- Within scope of job, the successful candidate will demonstrate critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.

Front desk tasks include but are not limited to:

- Welcomes and greets all patients and visitors, in person or over the phone, in such a way as to support our “uniquely positive experience” for people visiting our practice.

- Maintains proper telephone etiquette, transfers calls as appropriate, and seeks to provide exceptional customer service at all times including timely response to messages and voicemails.

- Responsible for keeping the reception area clean, organized, stocked, and plants watered.

- Registers new patients and updates existing patient demographics by collecting detailed information including personal and insurance information.

- Assists patients with understanding which insurances are accepted and which are not, and comfortably discusses the prices for services when appropriate.

- Ensures timely completion of new patient paperwork such that it is available for provider review ahead of the appointment time.

- Manages new patient paperwork and updates the patient chart with data under the direction of the provider(s).

- Assists with setup of portal access for existing patients, and assists with password reset as needed.

- Manages online incoming visit requests, interacting with patients through the online text feature as appropriate.

- Facilitates positive visit experience by notifying the staff of patient arrival, being aware of delays, and communicating with patients and clinical staff.

- Responds to inquiries from patients, other healthcare personnel, vendors, and visitors in a courteous manner seeking to provide a meaningful solution for the concern rather than simply an answer.

- Keeps tabs on office supplies by anticipating inventory needs, and ordering or communicating to management as appropriate.

- Protects patient confidentiality by making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.

- Prepares ultrasound charts the night before.

- Schedules return appointments and manages waitlist, including calling patients in order on the waitlist if visits become available. Manages expectations of patients who make use of the waitlist.

- Processes medical records requests, both incoming and outgoing.

- Processes payments, scans documents as needed.

- Engages with teammates in a positive, respectful and supportive manner.

Requirements:

Essential: Registered Medical Assistant or Certified Medical Assistant.

Minimum Required Education: High School diploma or GED.

Required Licensure/Certification: CMA/RMA required within 60 days of hire, unless otherwise noted at position level. Basic Life Support (BLS) Healthcare Provider.

Minimum Experience: 2 years

Dress code in our office is business casual unless a procedure is scheduled in which case scrubs are advised.

Pay: $20.00 - $24.00 per hour

Benefits:

Dental insurance
Free parking
Health insurance
On-the-job training
Paid time off
Vision insurance

Education:

High school or equivalent (Required)

Experience:

Medical Front Desk: 1 year (Preferred)
EMR systems: 1 year (Required)
Medical Assistant: 1 year (Required)

License/Certification:

BLS Certification for Healthcare Provider (Preferred)
Medical Assistant Certificate (Preferred)

Work Location: In person

Quick Apply

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