Top 328 Ivr architect Jobs

IVR Solutions Architect
Aveshka Inc —Washington, DC
- Full-time
- Java
- Bachelor's degree
- Mentoring
- Commuter assistance
- Tuition reimbursement
Quick Apply
IVR Solutions Architect
Softtek Government Solutions —Washington, DC
- Full-time
- Java
- Bachelor's degree
- Mentoring
- Commuter assistance
- Tuition reimbursement
Lead Software Engineer - Genesys Cloud, Contact Center, IVR
PNC Financial Services Group —Birmingham, AL
- $55,000 - $179,400 a year
- Full-time
- Azure
- System design
- Office
- Wellness program
- Health savings account
Telecom project manager
InfiCare —San Diego, CA
- $60 an hour
- Contract
- Computer Science
- Organizational skills
- In-person
Quick Apply
9d
Lead Software Engineer - Genesys Cloud, Contact Center, IVR
PNC Financial Services Group —Farmers Branch, TX
- $55,000 - $179,400 a year
- Full-time
- Azure
- System design
- Office
- Wellness program
- Health savings account
Domain Architect - Contact Center
World Wide Technology Holding, LLC —Remote
- $110,000 - $160,000 a year
- Full-time
- Remote
- Azure
- SQL
- Bachelor's degree
- Profit sharing
- Wellness program
Voice Phone Cloud Contact Center Architect - Middletown, PA/Hybrid
Software Technology Inc —Middletown, PA
- Hybrid work
- Microsoft Excel
- Azure
- Office
Quick Apply
AWS Connect & Salesforce Architect (Remote)
Cognizant —Johnston, RI
- $130,000 - $160,000 a year
- Full-time
- Remote
- Mentoring
- Agile
- Senior level
- Paid parental leave
- Employee stock purchase plan
10d
Business Solutions Architect
Endpoint Clinical —Remote
- $80,000 - $100,000 a year
- Full-time
- Remote
- Customer service
- Mid-level
- SQL
- Disability insurance
- Health insurance
Customer Experience (CX) Solution Architect - Google Cloud (Gemini Enterprise)
Capgemini —Chicago, IL
- $88,544 - $207,401 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Continuous improvement
- Travel
- Paid holidays
- Disability insurance
Solution Architect - Voice
DeepL —New York, NY
- $194,880 - $240,000 a year
- Full-time
- Hybrid work
- System design
- Office
- AWS
- Flexible schedule
Senior Mobile Core Architect
OXIO —Remote
- Full-time
- Remote
- Computer Science
- Bachelor of Science
- Writing skills
12d
Salesforce Solution Architect in Patient Services
Slipstream IT —Remote
- Remote
- 8 years
- Travel
- Senior level
Quick Apply
Solution Architect
INFOSYS NOVA HOLDINGS LLC —Windsor, CT
- Computer Science
- 5 years
- Bachelor's degree
Quick Apply
Transformation Consultant
NICE —Atlanta, GA
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
Quick Apply
NiCE Service Solutions Architect
ITCON Services —Vienna, VA
- Full-time
- Hybrid work
- 5 years
- System design
- Senior level
Quick Apply
Principal Architect, NICE CXone
TTEC Digital —Austin, TX
- $170,000 - $200,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Java
- Health insurance
- Dental insurance
Quick Apply
Salesforce Developer / Architect – Salesforce Voice & AWS Connect Integration
Relevance Lab —New York, NY
- Contract
- Mentoring
- Senior level
- Communication skills
Quick Apply
Senior Manager, Solutions Architecture - Genesys CCaaS
TELUS Digital —Ontario, CA
- $224,000 - $254,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
Solution Architect
ViaPlus by VINCI Highways —Plano, TX
- Full-time
- Azure
- Computer Science
- 3 years
Quick Apply

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IVR Solutions Architect

Aveshka Inc -
Washington, DC

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Job Details

Full-time

Benefits

Commuter assistance
Tuition reimbursement
Paid time off
Gym membership

Qualifications

Systems integration
Integration Architecture Design (Architecture design skills)
Programming languages
IVR
Bachelor's degree
Integration architecture
Telephone systems
Stakeholder management

Full Job Description

IVR Solutions Architect

Remote / Local to Washington, DC Metro Area

Overview:

Softtek Government Solutions is seeking a highly motivated and experienced IVR Solutions Architect to join our team. You will be responsible for analyzing, planning, designing, architecting, and developing IVR solutions that support large government programs. In this role, you will work closely with program managers, stakeholders, business analysts, developers, ITSM consultants to execute your mission.

Responsibilities:

Design and architect IVR solutions to meet business requirements and enhance customer experience.
Collaborate with stakeholders to gather and analyze requirements, ensuring alignment with business objectives.
Develop detailed IVR call flows, scripts, and dialogues.
Oversee the implementation and integration of IVR systems with existing telephony and backend systems.
Provide technical leadership and guidance to development teams, ensuring best practices and standards are followed.
Conduct code reviews and ensure the quality of IVR configurations and customizations.
Troubleshoot and resolve technical issues related to IVR implementations.
Stay current with industry trends and advancements in IVR technology.
Mentor and train junior team members on IVR architecture and development.

Qualifications:

Bachelor’s degree in information technology, business, operations or a related field.
10+ years of direct related experience.
US Citizenship or Permanent Residence/Green Card allowed (must live in the USA)
Proven experience as an IVR Solutions Architect or similar role.
In-depth knowledge of IVR systems, telephony, and voice application development.
Strong understanding of IVR architecture, call flow design, and integration capabilities.
Proficiency in programming languages such as Java, C#, or similar.
Experience with IVR platforms such as Genesys, Avaya, Cisco, or similar.
Excellent problem-solving skills and the ability to work independently and as part of a team.
Strong communication and interpersonal skills.

Preferred Qualifications:

Experience with speech recognition and text-to-speech technologies.
Familiarity with VoIP and SIP protocols.
Certifications related to IVR or telephony systems.

Prior work experience in Big 4 consulting firm or federal government contractor
Previous experience working for U.S. Social Security Administration (SSA) programs

About Softtek Government Solutions:

Softtek Government Solutions is a professional services firm focused on addressing our nation’s most complex threats and challenges. As a small business we’re committed to supporting our clients’ missions with services delivered by our diverse and experienced staff. With expertise in cybersecurity, emergency preparedness, and public health, our experience base spans federal, state, and local governments, as well as private sector entities.

Softtek Government Solutions encourages collaborative communication and ongoing learning. Some of our benefits include:

Extensive training programs
Gym membership reimbursement
Education reimbursement
Technology benefits
Commuter benefits
Generous paid time off and much more!

Softtek Government Solutions is an Equal Opportunity Employer (EOE)

Quick Apply

Refine Your Search

ivr architect jobs

IVR Solutions Architect

IVR Solutions Architect

Lead Software Engineer - Genesys Cloud, Contact Center, IVR

Telecom project manager

Lead Software Engineer - Genesys Cloud, Contact Center, IVR

Domain Architect - Contact Center

Voice Phone Cloud Contact Center Architect - Middletown, PA/Hybrid

AWS Connect & Salesforce Architect (Remote)

Business Solutions Architect

Customer Experience (CX) Solution Architect - Google Cloud (Gemini Enterprise)

Solution Architect - Voice

Senior Mobile Core Architect

Salesforce Solution Architect in Patient Services

Solution Architect

Transformation Consultant

NiCE Service Solutions Architect

Principal Architect, NICE CXone

Salesforce Developer / Architect – Salesforce Voice & AWS Connect Integration

Senior Manager, Solutions Architecture - Genesys CCaaS

Solution Architect

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