Top 9 Jack entertainment Jobs

Customer Experience Associate
JACK Cleveland Casino —Cleveland, OH
- Part-time
- Computer literacy
- High school diploma or GED
- 21 years or older
Quick Apply
Cage Cashier - Part Time
JACK Cleveland Casino —Cleveland, OH
- $15.50 an hour
- Overtime
- Ability to walk for extended periods
- Basic math
- English
- Free parking
- Disability insurance
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Slot Attendant
JACK Cleveland Casino —Cleveland, OH
- $9.50 an hour
- Part-time
- Ability to walk for extended periods
- Basic math
- English
Quick Apply
6 Week Table Games Dealer Class - (2PM - 10PM)
JACK Cleveland Casino —Cleveland, OH
- $15 an hour
- Weekends as needed
- Ability to walk for extended periods
- Basic math
- English
- Free parking
- Disability insurance
Quick Apply
Experienced Poker Dealer
JACK Cleveland Casino —Cleveland, OH
- $6 an hour
- Part-time
- Ability to walk for extended periods
- Basic math
- English
- Free parking
- Disability insurance
Quick Apply
Director of Casino Marketing
JACK Cleveland Casino —Cleveland, OH
- $100,000 a year
- Weekends as needed
- 7 years
- Microsoft Excel
- Microsoft Outlook
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Poker Clerk - Part Time
JACK Cleveland Casino —Cleveland, OH
- $15 an hour
- Part-time
- Ability to walk for extended periods
- Basic math
- English
- Free parking
- Paid time off
Quick Apply
Assistant Buyer
JACK Cleveland Casino —Cleveland, OH
- $47,000 a year
- Microsoft Excel
- Customer service
- Ability to walk for extended periods
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Sr. Project Architect
JACK Cleveland Casino —Cleveland, OH
- $105,000 a year
- Hospitality
- Construction site
- Ability to walk for extended periods
Quick Apply
10d

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Part-Time Cage Cashier
Diamond Jo Casino Dubuque —Dubuque, IA
Issue window markers and safety deposit boxes to guests. Executes guest monetary transactions in an assigned window bank. Must be 21 years of age.
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9d
Casino Cage Cashier
Topaz Lodge & Casino —Gardnerville, NV
The Casino Cage Cashier will finalize cash payment to customers, maintain the balance in the cash drawer, make new and replacement players club cards, and…
$15 - $17 an hour
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Customer Experience Associate

JACK Cleveland Casino -
Cleveland, OH

Quick Apply

Job Details

Part-time

Qualifications

Phone communication

Full Job Description

The Customer Experience Associate will also work with multiple teams to improve the customer experience and ensure all customers have a positive experience within the JACK Entertainment brand. This will involve working with customer support colleagues, team managers, and Jack Entertainment casino clients to provide a world-class customer experience.

Successful candidates are expected to show initiative, dedication, and willingness to take advice and direction. Must also be able to maintain excellent communication, both with internal and external Jack Entertainment clients and team members. The Customer Experience Associate will be a part of a team that is the voice of our brand.

Essential Functions

Provide excellent customer service via chat, email, and phone.
Resolve complaints in a timely and efficient manner.
Work with multiple teams to improve the customer experience.
Be a subject matter expert on the betJACK mobile app and JACK Casino properties.
Stay current on all offerings and promotions.
Escalate problems as they arise.
Constantly evaluate opportunities to enhance the customer journey.
Review identification documents for verification.
Maintain strict confidentiality of account information.
Assist payment & fraud specialists in upholding the company’s security and preventing fraudulent activities.
Advise players on responsible gaming tools and act proactively on player's gaming patterns.
Troubleshoot any technical issues.
Keep ahead of customer support industry trends, challenge the status quo, and apply best practices or new ideas to areas of improvement.
Participate in the testing of new products and services.
Perform additional duties as assigned.

Knowledge, Skills & Abilities

Self-starter with the ability to positively influence team members.
This position is an hourly shift-based position. Flexible and willing to work weekday or weeknights and weekends due to varying shifts.
Online troubleshooting technical issues relating to customers and products.
Proven track record of success in customer service via online gaming, sports wagering, or relevant industries.
Goal-driven with strong problem-solving and organizational skills.
Proficient working knowledge of computer programs.
Natural desire to question, re-think and optimize customer support processes in order to meet the needs of the customer.
Analytical capabilities are necessary to comprehend metrics and identify key drivers for improving performance.

Education and Experience

Bachelor’s degree preferred
Minimum one year of previous inbound call center experience
Type 40 words per minute
Competence with Zendesk (or other ticketing processor systems) and Microsoft Office product suite is preferred.
Licensure: Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment.
At least 21 years of age.

Required Certification/License

This position requires you to obtain, and maintain an Ohio Casino Control Commission Gaming Employee license, and an Ohio Lottery Commission Gaming License.

Education

Preferred

High School or better

Licenses & Certifications

Required

OCCC Gaming

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

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jack entertainment jobs

Customer Experience Associate

Cage Cashier - Part Time

Slot Attendant

6 Week Table Games Dealer Class - (2PM - 10PM)

Experienced Poker Dealer

Director of Casino Marketing

Poker Clerk - Part Time

Assistant Buyer

Sr. Project Architect

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