Top 17 Junior help desk analyst Jobs

Junior CIC Analyst
Maximus —Tysons, VA
- $40,000 - $50,000 a year
- Remote
- Computer science
- Azure
- Computer Science
- Paid holidays
- Disability insurance
Help Desk Jr. Analyst
Cogent People Inc —Columbia, MD
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Junior User Support Specialist (Triage Analyst)
Govcio LLC —St. Louis, MO
- $17.36 - $28.84 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- High school diploma or GED
Junior Cyber Incident Analyst - Notification Specialist
Peraton —Arlington, VA
- $80,000 - $128,000 a year
- 3 years
- Analysis skills
- Bachelor's degree
- Health savings account
- Paid holidays
Junior Tier-1 Analyst
Everforth ECS —Falls Church, VA
- Entry level
- Under 1 year
Junior Cyber Advisor
Eccalon LLC —Detroit, MI
- Full-time
- Computer science
- Computer Science
- Research
Jr. Service Desk Analyst, Technician
DMI —Atlanta, GA
- Full-time
- Office
- High school diploma or GED
- In-person
- Disability insurance
- Health insurance
13d
Cyber Analyst (Network Sys Admin) - Junior
Amentum —Newport News, VA
- $58,000 - $87,000 a year
- Full-time
- Azure
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Junior Information Technology (IT) Support Analyst
Kahana & Feld LLP —Irvine, CA
- $60,000 - $75,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
10d
Jr IT Support Analyst
D&H —Harrisburg, PA
- Hybrid work
- Office
- Windows
- Trade school
- Health insurance
- Dental insurance
Help Desk Analyst (Casa Grande)
Daisy Brand —Casa Grande, AZ
- Mid-level
- Office
- Windows
- Profit sharing
- Wellness program
Jr Security Operations Center Analyst
Long View Systems —Houston, TX
- $55,120 - $72,345 a year
- On call
- Hybrid work
- Azure
- Office
- AWS
- Paid training
Navy ERP Analyst Junior (2914)
PSI Pax —Naval Air Station Patuxent River, MD
- Full-time
- Microsoft Excel
- ERP systems
- Mid-level
Jr. End User Support Analyst
Zoll Medical Corporation —Deerfield, WI
- $25 - $33 an hour
- High school diploma or GED
- Travel
- Conflict management

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Help Desk Engineer
Brown Jordan —El Paso, TX
This role goes beyond traditional desk functions — the ideal candidate takes ownership of complex technical issues, drives process improvements, and serves as a…
$75,000 - $80,000 a year
Quick Apply
14d
Help Desk Technician
H. F. Lenz Company —Johnstown, PA
*Communication Skills:* Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Quick Apply
10d

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Junior CIC Analyst

Maximus -
Tysons, VA

Apply Now

Job Details

$40,000 - $50,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Paid time off
Retirement plan

Qualifications

Records maintenance
Standard Operating Procedures (SOPs) implementation
Incident report management
IT system monitoring
Incident management software
Corrective maintenance operations
Incident Escalation
Incident management operations support
Customer support ticket management
ServiceNow
Management reporting
Standard operating procedures (SOPs)
IT department experience
Ticketing system technical support

Full Job Description

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4

Job-Specific Essential Duties and Responsibilities:

Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.

Job-Specific Minimum Requirements

1+ years of experience in IT support, help desk, or operations support roles.
Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
Experience supporting incident monitoring and ticket management activities.
Ability to create and maintain operational reports and status updates (e.g., SITREPs).
Strong attention to detail with ability to maintain accurate documentation and records.
Ability to operate in a shift-based or 24/7 operations environment.
Ability to obtain and maintain a Public Trust is required. An active Public Trust and/or DHS suitability is preferred. Must be a U.S. Citizen without dual citizenship.
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).

Preferred Skills and Qualifications:

Experience supporting federal government environments.
Familiarity with incident management and ITIL processes.
Experience working in NOC, SOC, or Command Center environments.
Exposure to cloud environments (AWS/Azure) and monitoring tools.
Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
Strong attention to detail and ability to follow structured procedures.
Effective communication skills for coordinating with technical teams and stakeholders.
Ability to work in a fast-paced, high-visibility operational environment.

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Minimum Requirements

TCS217, T1, Band 4

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EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at [email protected] .

Minimum Salary
$40,000.00

Maximum Salary
$50,000.00

Apply Now

Refine Your Search

junior help desk analyst jobs

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