Top 277 Knowledge synonym synonym of knowledge and Jobs

Knowledge Management Specialist
Global Software Resources —Fairfield, CA
- $51 - $56 an hour
- Contract
- Remote
- Computer science
- Computer Science
- 5 years
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Maintenance and Operations Specialist
State of Alaska —Juneau, AK
- $45.35 an hour
- Full-time
- Civil engineering
- Mid-level
- Driver's License
- AD&D insurance
- Paid holidays
9d
Front Desk Associate
United Defense Tactical - St. Pete —Saint Petersburg, FL
- 8 hour shift
- High school diploma or GED
- 1 year
- Communication skills
- Employee discount
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Front Desk Associate
United Defense Tactical - Corporate —Costa Mesa, CA
- $18 - $21 an hour
- 8 hour shift
- High school diploma or GED
- 1 year
- Communication skills
- Employee discount
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Lead AI Engineer
Software Technology Inc —Austin, TX
- Contract
- 5 years
- System design
- Java
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CITY ELECTRIC SUPPLY COMPANY —Dallas, TX
- Online Application
- Marketing
- Customer service
- Merchandising
- AD&D insurance
- Paid holidays
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Warehouse Manager
Beckwith & Kuffel —Vancouver, WA
- $80,000 - $110,000 a year
- Full-time
- Background check
- Ability to walk for extended periods
- 5 years
- Health insurance
- Dental insurance
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Sales Representative
United Defense Tactical - Orlando East —Orlando, FL
- $30 - $40 an hour
- Overtime
- Bachelor's degree
- Communication skills
- Entry level
- Employee discount
- Opportunities for advancement
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Part Time Firearms and Tactical Instructor
United Defense Tactical - Glendale —Glendale, AZ
- Part-time
- Military
- Mid-level
- 3 years
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Administrative Officer 2
State of Alaska —Seward, AK
- $6,180.80 a month
- Full-time
- Mid-level
- Office
- Administrative experience
- AD&D insurance
- Paid holidays
Transportation Security Officer
US Transportation Security Administration —Tallahassee, FL
- $40,736 - $56,844 a year
- Overtime
- Background check
- 18 years or older
- Ability to walk for extended periods
- Travel reimbursement
- Paid holidays
Tactical Training Instructor
United Defense Tactical - Scottsdale —Scottsdale, AZ
- $25 - $30 an hour
- Full-time
- Mid-level
- Communication skills
- Teaching
- Employee discount
- Opportunities for advancement
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Sales Representative
United Defense Tactical - Sarasota —Sarasota, FL
- Overtime
- Bachelor's degree
- Communication skills
- Entry level
- Employee discount
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Instructor
United Defense Tactical - Orlando East —Orlando, FL
- $35 - $55 an hour
- 8 hour shift
- Mid-level
- 3 years
- Communication skills
- Opportunities for advancement
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Firearms and Tactical Instructor
United Defense Tactical - Glendale —Glendale, AZ
- $50,000 - $75,000 a year
- Weekends as needed
- Military
- Mid-level
- 3 years
- Health insurance
- Dental insurance
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Investigator 1/2/3
State of Alaska —Nome, AK
- $36.52 - $48.33 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- AD&D insurance
- Paid holidays
14d
Project Assistant
State of Alaska —Juneau, AK
- $32.15 an hour
- Full-time
- Research
- Office
- Fingerprint clearance
- AD&D insurance
- Paid holidays
Sales Representative
United Defense Tactical - Burbank —Burbank, CA
- $75,000 - $110,000 a year
- Overtime
- Bachelor's degree
- Communication skills
- Entry level
- 401(k)
- Employee discount
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Paralegal 1
State of Alaska —Nome, AK
- $36.52 an hour
- Overtime
- Background check
- Criminal background check
- Trade school
- AD&D insurance
- Paid holidays
Sales Representative
United Defense Tactical - Long Beach —Long Beach, CA
- $75,000 - $100,000 a year
- Overtime
- Bachelor's degree
- Communication skills
- Entry level
- 401(k)
- Employee discount
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Knowledge Management Specialist

Global Software Resources -
Fairfield, CA

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Job Details

Contract
$51 - $56 an hour

Qualifications

Technical editing
Stakeholder engagement
Incident management software
Incident Escalation
Incident management operations support
Escalation handling
Stakeholder relationship building
Stakeholder management

Full Job Description

Job Title: Knowledge Management Specialist
Location: Fairfield, CA
Duration: June 15, 2026 – December 31, 2026
Pay Rate: $51/hr. W2 (Max) -OR- $56/hr. C2C

Account Manager Notes:
Title: Knowledge Management Specialist
Will accept remote candidates within the US, please add candidate's location to the top of the resume. Candidate can work their local hours

Job Description:
Develop and maintain the enterprise taxonomy for all NOC operational instructions, including runbooks, playbooks, SOPs, troubleshooting guides, escalation procedures, and recovery steps.
Define a scalable classification model for documentation using attributes such as:

Service / application
Technology domain
Alert type
Incident category
Severity / priority
Support group / owner
Escalation path
Environment
Region / site
Tool / platform
Create metadata standards, naming conventions, tagging structures, and versioning rules to improve searchability and consistency.
Design intuitive foldering, indexing, and cataloging structures that reduce time-to-find during operational events.

Knowledge Catalog Management

Build and maintain a centralized catalog of NOC instructions and operational documentation.
Ensure all documents are properly tagged, categorized, and linked to relevant services, systems, alerts, and owners.
Establish quick-retrieval structures for frontline operators, including standardized keywords, synonyms, and common failure scenarios.
Improve the usability of the knowledge base so operators can rapidly locate the correct response steps during time-sensitive incidents.

Documentation Standardization

Create templates and standards for runbooks, SOPs, troubleshooting guides, and escalation instructions.
Drive consistency in how operational knowledge is written, structured, approved, and published.
Work with SMEs to convert tribal knowledge and inconsistent documentation into clear, repeatable, operator-friendly instructions.
Ensure content is written in a way that supports both experienced engineers and less experienced operators.

Governance & Lifecycle Management

Establish governance processes for content creation, review, approval, publishing, retirement, and periodic recertification.
Define documentation ownership and accountability across services and operational domains.
Monitor documentation quality, duplication, staleness, and gaps.
Lead recurring audits to ensure instructions remain accurate and aligned with current systems, tools, and escalation models.

Operational Integration

Align the knowledge taxonomy with NOC workflows, monitoring platforms, ticketing systems, CMDB/service catalogs, and incident management processes.
Partner with NOC leaders, service owners, and engineering teams to ensure documentation reflects actual operating procedures.
Support integration of cataloged knowledge into operational platforms such as ServiceNow, monitoring consoles, incident response workflows, and knowledge portals.
Help map knowledge assets to alert rationalization, event correlation, and standard response actions.
Search, Retrieval & User Experience

Improve search logic, tagging practices, and document discoverability.
Analyze how operators search for instructions and continuously refine taxonomy to reduce retrieval time.

Introduce user-centered improvements such as:

Keywords
Aliases
symptom-based lookup
service-based lookup
incident-type navigation
Track retrieval effectiveness and identify where users struggle to find the right content.
Continuous Improvement & Metrics

Define and report on KPIs such as:

documentation coverage
taxonomy completeness
search success rate
time-to-retrieve instructions
percentage of documents with assigned owners
recertification compliance
reduction in duplicated or outdated documents
Identify gaps in operational knowledge and prioritize improvements based on incident trends and NOC needs.
Support post-incident reviews by identifying missing, outdated, or hard-to-find documentation.

Required Qualifications

Bachelor’s degree in Information Systems, IT, Library & Information Science, Knowledge Management, Computer Science, or related field — or equivalent experience.

5+ years of experience in one or more of the following:

IT operations
network operations
NOC environments
service operations
knowledge management
technical documentation
IT service management
Experience designing taxonomies, metadata models, catalog structures, or knowledge architectures.
Strong understanding of NOC processes, incident management, escalation workflows, and operational response procedures.
Experience with documentation and knowledge platforms such as ServiceNow, SharePoint, Confluence, or similar systems.
Strong ability to structure complex operational information into intuitive, searchable categories.
Excellent written communication and technical editing skills.
Strong stakeholder management skills with the ability to work across operations, engineering, and service teams.

Quick Apply

Refine Your Search

knowledge synonym synonym of knowledge and jobs

Knowledge Management Specialist

Maintenance and Operations Specialist

Front Desk Associate

Front Desk Associate

Lead AI Engineer

SEARCH ANALYST

Warehouse Manager

Sales Representative

Part Time Firearms and Tactical Instructor

Administrative Officer 2

Transportation Security Officer

Tactical Training Instructor

Sales Representative

Instructor

Firearms and Tactical Instructor

Investigator 1/2/3

Project Assistant

Sales Representative

Paralegal 1

Sales Representative

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