ABOUT US
Konecta is a leading innovative global service provider in customer management business process outsourcing, with 130,000 passionate employees working in 30 languages across 4 continents and 25 countries.
Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies.
Headquartered in Madrid, Konecta delivers global revenues of approximately €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.
MISSION OF THE ROLE
The New Growth Executive will be responsible for driving new business acquisition and establishing strong relationships with prospective clients. Focused on selling tech-driven CX solutions, this role targets organizations in the Auto Finance industry vertical, helping them enhance their contact center operations through innovative technologies or outsourcing solutions. The ideal candidate brings a proven track record in selling either technology solutions for contact centers or BPO services within the Auto Finance industry, coupled with strong sales acumen, industry expertise, and a customer-centric approach. Experience selling to auto finance captives or lenders is an additional benefit.
Key Responsibilities
New Business Acquisition
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Identify, target, and win new logo business opportunities in the US market within the Auto Finance vertical.
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Build and manage a robust pipeline of prospective clients through proactive lead generation and networking efforts.
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Develop and execute strategic sales plans to achieve revenue targets and organizational goals.
Solution Selling
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Understand client requirements and design tailored solutions that integrate tech-driven CX strategies and BPO services.
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Collaborate with cross-functional teams to develop compelling proposals and presentations for prospects.
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Effectively communicate the value proposition of CX technology and BPO solutions to C-suite executives and decision-makers.
Proposal Development and Presentation
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Lead the creation of customized proposals, including financial models and implementation plans.
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Deliver engaging sales presentations and demos to prospective clients.
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Participate in RFX responses and tender documentation, ensuring alignment with client needs and industry standards.
Market Insights and Relationship Building
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Stay informed on industry trends, emerging technologies, and competitive landscapes within the Auto Finance sector.
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Establish and nurture relationships with key stakeholders within the Auto Finance industry, particularly with auto finance captives and lenders.
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Represent the organization at industry events, conferences, and networking opportunities to increase visibility and credibility, particularly within the Auto Finance sector.
Qualifications
Education and Experience
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Bachelor’s degree in business, marketing, or a related field.
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Minimum of 5 years of successful sales experience in selling contact center technology or BPO solutions, specifically within the Auto Finance vertical.
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Demonstrated success in acquiring and managing new clients in a fast-paced environment, with a preference for experience working with auto finance captives or lenders.
Knowledge and Skills
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Strong understanding of tech-driven CX solutions and their application within the contact center and BPO industries, with a deep focus on Auto Finance industry needs and challenges.
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Proven ability to prospect and sell to C-suite executives and senior stakeholders in the Auto Finance sector.
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Exceptional communication, negotiation, and presentation skills tailored to industry-specific contexts.
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Proficiency in CRM tools and sales software to manage pipelines and track performance, with the ability to analyze industry-specific trends and client data.
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Analytical and problem-solving skills with the ability to craft effective sales propositions addressing the unique needs of the Auto Finance industry.
Work Environment
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Work from home position with significant travel required to meet clients, attend industry events, and support sales initiatives.
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High-energy, results-driven role with dynamic priorities and frequent deadlines.
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Collaborative environment with opportunities to interact with global teams and stakeholders.
