Title: Manager of Hospital Services
Are you ready to save or heal a life?
Do you want to be the person that makes the miracle of donation and transplantation a reality? Do you want to turn tragedy into hope and healing? This is what we do every single day and we think you have what it takes.
Join a team that combines the fulfillment of an amazing mission with incredible benefits. This is not just another job or listing on your resume. Simply put, this job will change you, just like organ, eye and tissue donation and transplantation changes the lives of donor families and recipients.
Every day, the Lifebanc team gets the opportunity to change lives forever. Become a part of our family as we work toward a world where everyone in need of an organ or tissue transplant receives the healing they deserve. Come be a life saver.
What is Lifebanc?
Lifebanc, is the federally designated organ, eye and tissue recovery organization that serves 20 counties in Northeast Ohio. Put simply, we facilitate and coordinate organ, eye and tissue donation and transplantation in our community and educate the public on the importance of our mission. Our vision is pursuing a future where organ, eye and tissue donation is embraced as an honor and personal responsibility. Our mission is to save and heal lives.
Position Description:
This position is responsible for supporting the mission, vision and values of Lifebanc by developing and leading the team of hospital services coordinators. This position is responsible for developing and maintaining relationships with key hospital leadership staff in the donor service area to implement hospital programs and policies that promote organ and tissue donation. The position is responsible for maintaining a positive donation culture by achieving the donation goals of the organization. The position will collaborate across all hospital systems and will provide support to all Lifebanc team members.
Essential Functions:
- Promotes a culture of high performance and continuous improvement that values learning and a commitment to quality.
- Provides effective and inspiring leadership by being actively involved in team operations while identifying organizational opportunities and challenges.
- Leads, coaches, develops current and emerging high performers.
- Manages all aspect of the employment cycle (interview, onboard, discipline, performance management and offboarding).
- Collaborates with the hospital services coordinators to develop and implement plans to optimize hospital performance, including, but not limited to, an annual/commitment plan, to maintain positive change in practices related to the entire donation process.
- Provides project management across multiple departments and communicates organizational directives and strategic plans.
- Oversees the agenda for communication of key information through monthly team meetings.
- Cultivates relationships with high level administrators, physicians, nurses and other key hospital personnel to promote and advance a positive donation culture within the service area hospitals to maximize donation opportunities.
- Attends hospital meetings, as needed, to promote and advance a positive donation culture, to assist hospitals in process improvement through continuous development and refinement of policies and procedures, and where applicable, apply industry standards and state/federal law, and build a foundation for mutual feedback to address concerns.
- Collaborates with the Director of Hospital and Family Services in the execution of the strategic plan and ensures compliance with all hospital systems regulatory standards throughout the service area.
- Responsible for developing and executing efforts related to missed opportunities, quality assurance, performance improvement efforts, and after-action reviews.
- Provides input in the Medical Record Review process, ensuring industry standards and data integrity are maintained.
- Responsible for revising and training of hospitals policies and procedures.
- Provides on-call support to clinical and hospital service employees to ensure donation pathways are protected and real-time issues can be addressed to maximize donation.
- Assists in defining and monitoring organizational effectiveness as well as analyzing, trending and reporting all department data.
• Works collaboratively with quality team to review audits and address deficiencies when noted. • Supports the department in the education and coaching of the staff on organ and tissue donation process to optimize outcomes.
- Provide onsite team support to Lifebanc and hospital staff during active cases and/or pending referrals.
- Develop and manage the utilization of customer service skills for the hospital team to identify decision-making individuals who can influence hospital protocols.
- Collaborate with hospital services coordinators to conduct individual/department meetings with key hospital staff.
- Collaborates with key hospital staff members in real-time on all active referrals and/or cases.
- Ensure all required hospital services documentation for assigned hospitals to ensure compliance with industry and regulatory standards.
- Ensures proper documentation of all hospital related activity via Lifebanc Electronic Medical Records system (EMR).
- Work with hospital administration to review, revise, and/or create policies to ensure hospital compliance with state and federal statutes.
- Assists in the execution of strategic plans for hospitals within the donor service area to create and/or maintain positive change in practices related to the entire donation process.
- Performs other job duties, as assigned.
Education and Experience:
- Bachelor’s degree required (health-related field preferred).
- Five plus years of experience in professional environment.
- Three (3) years of OPO experience (preferred).
- Two years of supervisory, management, and training experience.
- Must be willing to work weekends and holidays as needed.
- Must be willing to travel to hospitals within the designated system.
- Knowledge of medical terminology (preferred).
- Exceptional problem-solving skills.
Knowledge, Skills and Abilities:
- Communicates job responsibilities and expectations to assure desired results.
- Ability to be on call and work extended hours, including weekends and holidays.
- Daily management and oversite of hospital system team, to include the identification of training and/or development opportunities that will assist the employee in achieving enhanced job performance and/or career objectives, review of personal goals and performance evaluation.
- Coordinates onboarding, precepting, and training.
- Ensures the necessary compliance training is completed by the team.
- Develop professional development opportunities for staff.
- Constructively coaches and develops staff to seek optimal performance and promote effective leadership.
- Collaborates with the Director of Hospital & Family Services on the selection and development needs for the team.
- Ability to assess situations and people and respond in a professional manner.
- Skill in presenting information to various audiences in an engaging and professional manner.
- Knowledge of regulations related to organ donation (e.g. Joint Commission and CMS).
- Knowledge of and ability to utilize electronic documentation system(s).
- Ability to initiate interpersonal interaction with hospital staff and develop ongoing positive relationships.
- Ability to work autonomously as well as part of a team.
- Knowledge of hospital/facility infrastructure.
- Ability to prioritize based on emergent needs.
- Ability to adapt and be resilient in stressful situations.
Physical Requirements:
- Ability to lift 25 pounds and sit or stand for extended periods of time.
Compensation and Benefits:
When you join Lifebanc you can expect competitive salaries and a great benefit package. Our benefits include health, dental and vision insurance, health savings account, dependent care flexible spending account, short-term disability, and life insurance. We also offer a generous paid time off program, 401(K) retirement plan, parental leave, on-site fitness facility, tuition reimbursement and more!
Lifebanc is committed to a workforce that is diverse, inclusive and equitable. We encourage qualified candidates to apply.
