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Assistant F&B Outlet General Manager

Hotel Jackson -
Jackson, WY

Quick Apply

Job Details

Full-time
$80,000 - $85,000 a year

Benefits

Relocation assistance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount

Qualifications

Teamwork
Operations management
Inventory management
Team development
Food service management

Full Job Description

HOTEL JACKSON

Jackson, Wyoming

Assistant F&B Outlets General Manager

Two Restaurants + In-Room Dining | Full-Time, Year-Round

$80,000 - $85,000 Salary

Benefit Package + 401K · Subsidized Employee Housing · Ski Pass discount + Local Perks

Who We Are

Hotel Jackson is a boutique luxury hotel on the Town Square in Jackson, Wyoming. We are independently owned, personally operated, and deeply invested in this place. Hospitality here isn’t transactional — it’s an act of genuine connection. We believe in warmth, authenticity, expertise, and the kind of care that makes guests feel truly at home.

Our mission is simple: We are here to host. That means anticipating needs, elevating every detail, and delivering impactful memorable moments.

The Opportunity

We’re looking for an Assistant F&B Outlets General Manager to be the right hand to our Multi-Outlet GM — running shifts, developing the hourly team, holding service standards, and keeping three distinct dining experiences operating at the level Hotel Jackson requires. The three outlets you’ll help lead are:

FIGS An upscale-casual three-meal restaurant (breakfast, lunch, and dinner)
IBERO tapas and cocktails rooftop restaurant
In-Room Dining (IRD)

This is a floor-forward role with real responsibility. When the GM is focused on strategy, financials, and development, you’re the steady operational presence across all three outlets — coaching in the moment, holding the standard, and making sure every shift runs the way it should.

We’re looking for someone who is ready to grow into GM-level leadership and wants to build that capability here, in one of the country’s most extraordinary mountain destinations. This role is a genuine development seat for the right person.

What You’ll Do

On the Floor

Shift leadership: run shifts across all three outlets with calm authority — you’re the standard-bearer when the GM isn’t in the building.
Real-time coaching: be present during peak service periods and use those moments to coach, correct, and elevate the team’s execution in real time. Accountability is the key.
Service standards: hold the Hotel Jackson guest experience standard across every outlet, every cover, every shift — with consistency that doesn’t depend on who’s watching.
Guest recovery: handle guest concerns quickly, warmly, and with full accountability — no deflection, no delay, complete follow-through.

Team Development

Hourly team development: invest in servers, bartenders, hosts, runners, and kitchen support through structured pre-shifts, ongoing coaching, and consistent feedback that raises the team’s overall capability.
Training support: assist the GM in implementing and maintaining training programs that bring the full team to standard and keep them there across seasons.
Culture contribution: be the kind of leader people want to work for — clear expectations, genuine investment, and a floor presence that makes the team better.

Operations

Scheduling support: assist with building and managing the outlet schedule, helping the GM maintain labor discipline while protecting the team’s quality of life.
FOH/BOH communication: maintain clean, consistent communication with the kitchen so execution is aligned and nothing falls through the handoff.
Inventory and supplies: support ordering, stock management, and vendor coordination under the direction of the GM.
SOPs: help enforce and improve standard operating procedures so the operation holds up under pressure, across all three outlets, without constant escalation.
Health, safety, and sanitation: ensure compliance is never deferred — every outlet, every shift.

Financial Awareness

Labor consciousness: understand how scheduling decisions affect labor cost and make recommendations to the GM that balance operational needs with financial discipline.
Cost awareness: develop working knowledge of the cost structure across outlets — food cost, labor, waste — so you can grow into full P&L accountability over time.
Revenue mindset: look for opportunities to drive revenue through upselling, thoughtful service, and outlet-level initiative, and bring those ideas to the GM.

What We’re Looking For

3+ years of F&B or restaurant management experience, ideally across multiple concepts or service styles.
Proven ability to run shifts independently and hold a service standard without close supervision.
Experience developing and coaching hourly team members in a guest-facing hospitality environment.
Luxury, boutique, or resort hospitality experience strongly preferred.
Working knowledge of scheduling, labor management, and basic cost controls.
Strong guest recovery instincts — warm, resourceful, and accountable under pressure.
Excellent communication skills: clear with the team, proactive with the GM, and composed with guests.
Hands-on and humble: you lead by example and you’re comfortable in every corner of the operation.
Comfortable with the seasonal rhythm of a mountain destination — steady and adaptable when volume shifts.

Who Thrives Here

This is the right role for someone who is ready for more responsibility and wants to earn it through the work — not just the title. You’ll have real operational ownership, a GM who is genuinely invested in your development, and a property that will push you to grow faster than a larger organization ever would.

You’ll thrive if you:

Lead from the floor — peak service periods are where you show up most, not where you step back.
Take ownership of your shifts: the standard doesn’t drop because the GM isn’t in the building.
Invest genuinely in the hourly team — their growth is part of your job, not a bonus.
Are hungry to learn the full GM skill set: financials, strategy, team development, and multi-outlet operations.
Thrive in a small, high-trust environment where your contribution is visible and your growth is real.

This may not be the right fit if you:

Are looking for an autonomous role without close collaboration with a GM above you.
Prefer to manage from a distance rather than lead from the floor during peak service.
Are not interested in developing hourly team members as a core part of the role.
Are primarily drawn here by the lifestyle and plan to fit the work around it.

Compensation & Benefits

We know Jackson is one of the most expensive places to live in the country. We’ve built this package to make the move real.

Competitive salary commensurate with experience + performance bonus potential
Medical benefits with employer contribution
401(k) with company match
PTO + floating holiday comp days
Relocation assistance available
Subsidized employee housing (based on availability)
Employee discounts at the restaurant/bar, and retail outlets

How to Apply

We review applications seriously, and we ask a few focused questions up front. Please include responses to the following with your application — submissions without them will not be considered.

1. Tenure

List your last three roles with start/end dates (month and year) and a brief note on why you left each.

2. Shift Ownership

Tell us about a shift you ran independently — the outlet, the volume, and what you were responsible for. What did you do well and what would you do differently?

3. Team Development

Tell us about a team member you coached or developed. What was their starting point, what did you invest in, and where did they end up?

4. Operating Cadence

What does your pre-shift routine look like? How do you communicate standards to the team, and how do you close the loop on service breakdowns after a shift?

5. Why Hotel Jackson

Why this role — and why now? Tell us what draws you here beyond the location.

Hotel Jackson · Town Square, Jackson, Wyoming · hoteljackson.com

Pay: $80,000.00 - $85,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Relocation assistance
Vision insurance

Work Location: In person

Quick Apply

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