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Director of Patient Financial Services

Steele Memorial Medical Center -
Salmon, ID

Quick Apply

Job Details

Full-time
2 days ago

Qualifications

Patient management software
Industry knowledge of financial regulations
Financial services
Hospital regulatory compliance
Financial data analysis tools
Data analytics technologies

Full Job Description

Choosing Steele Memorial Medical Center as your employer will lead to a fulfilling career with ample opportunities for community connection and meaningful impact. In our smaller rural setting, employee development and mentorship are a focal point in fostering a company culture that promotes professional growth. Be a part of a thriving community that prioritizes relationships and provides compassionate healthcare.

Check out all that Salmon, Idaho has to offer at the link below!

Salmon, Idaho Experience - YouTube

NOTE: This is *NOT* a remote position. You must willing to work in person as a local.

Please apply directly on our website, and provide a short Cover Letter.

Summary:

The patient financial Services Director provides strategic leadership and oversight of all patient billing, collections, financial counseling, and revenue cycle operations. This role ensures compliance with healthcare regulations, optimizes reimbursement, and efficient department operations while fostering a positive work environment for staff.

Supervisory Responsibilities:

Directly supervises employees in the Billing Office, Collections, and Admitting.

Lead recruitment, training, and performance evaluations for staff.

Foster a positive work environment, ensuring employees feel valued, while driving initiatives that enhance motivation and retention.

Lead by example, demonstrating commitment to engagement through actions and communication.

Maintain open, transparent communication with employees at all levels.

Actively listen to employee concerns, and provide timely responses.

Encourage collaboration and teamwork across departments.

Provide meaningful feedback and career development opportunities.

Support employee through career transitions and professional growth.

Duties/Responsibilities:

Include the following. Other duties may be assigned.

Oversee patient billing, collections, and financial counseling functions.

Develop and implement policies for accurate and timely claims submitting and reimbursement aligning with organizational goals.

Ensure compliance with Medicare, Medicaid, and third-party payer requirements.

Collaborate with clinical and administrative departments to streamline workflows.

Lead and mentor staff, fostering a culture of accountability and service excellence.

Prepare financial reports and present performance metrics to administration.

Manage vendor relationships and external billing services.

Support audits and ensure readiness for regulatory reviews

Maintains appropriate internal controls over accounts receivable and denial trends; implement corrective actions with standard accounting procedures.

o Ensure that billing, collections, and account reconciliation are handled by separate individuals to reduce risk of error or fraud.

o Establish clear policies for evaluating patient eligibility, insurance verification, and financial assistance before extending credit.

o Generate and review invoices promptly after services are rendered, verifying accuracy in coding, charges, and patient information.

o Maintain up-to-date records of all outstanding balances, with regular reconciliation to the general ledger.

o Produce and review aged accounts receivable reports to identify overdue accounts and prioritize collection efforts.

o Ensure payments are accurately applied to patient account, with reconciliation to bank deposits and audit trails.

o Require management approval for write-offs, discounts, or adjustment, with documentation and justification.

o Conduct periodic internal audits to verify adherence to policies, detect anomalies, and ensure regulatory compliance.

o Restrict access to billing and financial systems to authorized personnel only, using role-bases permissions.

o Provide ongoing staff training on internal control procedures and maintain clear documentation of workflows and responsibilities.

Tracks aging, collection rates, denial trends, and payer performance to guide revenue.

Evaluates team performance using benchmarks for billing accuracy, claim resolution time, and patient satisfaction for productivity to implement best practices, and drive continuous improvement initiatives.

Identify root causes of claim denials and implements corrective actions to improve acceptance rates.

Access outsourced billing or collection services for compliance, efficiency and alignment with organizational standards.

Manage budget, resource allocation, and cost-effective operations.

Ensure financial stewardship, compliance with regulations, and ethical decision-making.

Coordinated regular team meetings to review billing performance, denial trends, and workflow updates; scheduled one-on-one check-ins with staff to provide coaching, address concerns, and support professional development.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Bachelor's degree in business Administration, finance, or related field along with 3-5 years of progressive experience in healthcare revenue cycle management required and/or training or equivalent combination of education and experience.

Strong Knowledge of hospital billing systems, payer regulations, and compliance standards. Muse be proficiency in financial software and data analytics tools.

Other Preferred Skills and Abilities:

Experience with EPIC or similar EHR systems.

Certification in Healthcare Financial Management (e.g., CHFP or CPAM).

Familiarity with rural healthcare billing challenges and solutions.

Ability to translate complex financial data into actionable insights.

Certification Requirements:

ICS-100: Introduction to the Incident command System; ICS-200: ICS for Single Resources and Initial Action Incidents and IS-700: National Incident Management System (NIMS) certification are required within sic (6) month of hire into a leadership role.

At Steele Memorial Hospital we prioritize maintaining a healthy work-life balance, allowing our employees to enjoy their personal lives while pursuing their professional goals. As part of our benefit package, employees can access certain services at our facility free of charge and participate in our wellness initiatives to earn significant health deduction savings – potentially up to $1,100 annually!

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