JOB TITLE: Support Assistant
LOCATION: History Center - 345 W Kellogg Blvd., St. Paul, MN 55102
COMPENSATION: Typical starting range $21.30 - $22.97 hourly
STATUS & HOURS: Full-time, project position through June 30, 2027. Typical schedule is 40 hours per week.
BENEFITS: Eligible to participate in State Employee Group Insurance Program and a retirement program with employer contribution. Generous vacation and sick time accruals with additional paid holidays.
DESIGNATION: Bargaining Unit AFSCME Local 3173
POSTING DATE: June 29, 2026
DEADLINE DATE: July 13, 2026
TO APPLY: Interested applicants must apply online at the Minnesota Historical Society’s career center at www.mnhs.org/jobs and include a resume and cover letter by the application deadline date.
DESCRIPTION: This position exists to perform administrative duties to support the work of the MNHS membership and development programs.The purpose of development operations is to strengthen donor relations and assist in the achievement of the department’s financial and relational goals.The work with MNHS membership will include management of solicitations and fulfillment processes for membership, customer service over the phone and via email, and to assist and support Development &Membership events throughout the year, including working at events, fulfilling mailing list requests, creating name tags, and other various administrative duties.
SUMMARY OF WORK: 1) Provide customer service and support to members by functioning as a lead team member of the membership back office team in supporting member needs and inquiries; 2) Assist with the membership fulfillment process around benefit delivery; 3) Provide administrative support for Advancement and Membership events; and Assistance around special projects tied to CRM database migration and optimization.
MINIMUM QUALIFICATIONS:
High school diploma or equivalent.
Two years of advanced business or technical school training OR equivalent in experience and/or education.
Ability and willingness to work a flexible schedule, including occasional weeknights and weekends.
DEMONSTRATED SKILLS IN OR KNOWLEDGE OF:
Word processing, including Microsoft Office and Google Suite.
Data processing, including familiarity with multi-relational Customer Relationship Management (CRM) database systems.
Proofreading, attention to detail, and accuracy to ensure that documents and data pulls for mail and email lists, renewal segments, and Member card segments are error-free.
Multitasking, working effectively under pressure to meet deadlines, prioritizing and adapting to changing priorities.
Working independently and taking individual initiative while also being able to collaborate effectively and contribute positively in a team environment.
Detail orientation with the ability to synthesize and organize complex information and maintain/upgrade systems and processes.
Building interpersonal relationships and communicating clearly and effectively.
Working with a high degree of diplomacy and maintenance of confidentiality is required.
DESIRED QUALIFICATIONS:
Strong personal computer skills, including intermediate or higher skill level with Microsoft Office or Google Suite software and multi-relational CRM databases.
Strong ability to work within an electronic, data-driven environment.
Experience with Hubspot, Zoom, and Asana.
Should you have questions with the application process, email [email protected] or call MNHS Job Line at 651-259-3181.
At MNHS, we don’t just accept difference — we celebrate it, we support it, and we thrive on diversity for the benefit of our employees, our products and services, and our community. The Minnesota Historical Society believes that an inclusive culture among our team members is critical to our success as a historical society and museum, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Minnesota Historical Society is proud to be an equal opportunity workplace and employer.
