*Those that are able to receive the COVID-19 vaccination and influenza shot will be required to do so as a requirement of employment at Netcare Access.*
** Available Positions:
- [Contingent/PRN] Flexible Scheduling (minimum of 24 hours a month)
Compensation:
Starting Rate - $18.00/hr plus shift premium according to Netcare policies and procedures
*3rd shift & Weekend Hours are eligible for increased wages beyond base hourly
GENERAL DESCRIPTION:
Responsible for providing support services to clients receiving crisis residential services under the direction of clinical leaders in these areas. Also provides personal care services as indicated to clients in residential settings.
POSITIONS SUPERVISED: None
ESSENTIAL DUTIES AND RESPONSIBILITIES (ALL AREAS):
1. Monitors client’s well-being performs client observation rounds and documents observations and interactions in electronic health record. Monitors and reports on location and activities of all clients in the facility throughout the shift.
2. Be able to effectively provide support and structure in a short-term residential program for people who may be experiencing a variety of mental health symptoms using trauma-informed approaches.
3. Provides exceptional customer service to clients, visitors, coworkers, and other professionals.
4. Documents and bills appropriately for all client interactions.
5. Functions as a valuable member of the treatment team.
6. Attends and participates in all department meetings as scheduled by management.
7. Maintains competencies by staying current on all required and mandatory trainings without prompting.
8. Maintains productivity standards as determined by management.
9. Reviews email and internal mail delivery daily and responds if needed in a timely manner.
10. Based on programmatic need, QMHS may be cross-trained to be able to provide coverage at either of the residential programs at Netcare.
11. Performs other related duties as required.
ESSENTIAL DUTIES AND RESPONSIBILITIES (SPECIFIC):
1.Ability to relate to clients with a variety of age, gender, cultural, economic and educational backgrounds, personality types, and problems.
2. Ability to monitor condition of clients and recognize changes in clients’ mental and physical status.
3. Ability to identify and deal with violent or potentially violent clients
4. Ability to hear and speak well enough to converse with clients and others in person or over the telephone for a majority of the time.
5. Ability to perform basic office duties in environment of simultaneous demands.
6. Exhibits flexibility and ability to manage multiple demands in a fast-paced environment.
7. Ability to work in alternate locations as assigned.
8. Ability to operate a computer work station to record clients’ data, produce written correspondence or reports.
9. Ability to achieve and maintain certification in the required training programs.
10. Ability to engage in problem-solving process.
11. Ability to recognize unusual or threatening conditions and take appropriate action.
12. Ability to plan, organize and coordinate work assignments.
13. Ability to establish and maintain effective working relationships with others.
14. Ability to monitor condition of clients.
15. Ability to use basic intervention skills.
16. Ability to perform standard housekeeping duties on a regular basis.
MINIMUM QUALIFICATIONS (ALL):
Preferred: BA/BS in mental health/social services field; SWA.
Required: H.S. Diploma or Associate Degree in mental health/social services field. Experience with mental health/drug and alcohol, and/or crisis intervention services preferred. Basic computer, telephone, and exceptional customer service skills required.
ESSENTIAL CORE COMPETENCIES (ALL):
1. Ability to accurately and succinctly complete documentation of services and interventions.
2. Ability to complete required paperwork in a timely and error-free fashion.
3. Ability to identify client needs and provide effective interventions.
4. Ability to apply risk management and problem-solving techniques to clinical/workplace situations.
5. Ability to engage and de-escalate clients in a professional and effective manner.
6. Ability to effectively work as a member of a team.
7. Demonstrates broad knowledge of and ability to access community resources on behalf of clients.
8. Ability to adhere to Agency Policies, Procedures and other expectations.
9. Ability to provide Customer-Focused services
10. Actively seeks opportunities to develop professional skills.
11. Prior to or within 90 days of hire, must be able to demonstrate the minimum competencies in basic mental health or substance use disorder and recovery skills identified below. Basic competencies include at minimum an understanding of:
(a) mental illness and substance use disorder treatment and recovery;
(b) The community behavioral health system, social service systems, the
criminal justice system, and other healthcare systems;
(c) Psychiatric and substance use disorder symptoms and their impact on
functioning and behavior,
(d) How to therapeutically engage either with a person with mental illness or a
person in substance use disorder treatment and recovery;
(e) Crisis response procedures; and,
(f) De-escalation techniques and an understanding of how the individual’s own behavior can impact the behavior of others.
Job Type: Part-time
Pay: $18.00 per hour
Benefits:
- 401(k) matching
- Employee assistance program
- Life insurance
- Professional development assistance
- Referral program
- Retirement plan
Education:
- High school or equivalent (Required)
Experience:
- Patient care: 2 years (Preferred)
- Drug & Alcohol Addition Services: 2 years (Preferred)
- Mental Health Work: 2 years (Preferred)
- Assisted living: 1 year (Preferred)
Work Location: In person
