Top 711094 New age Jobs

Customer Care Specialist I (Fully Remote in US)
Vitu, Inc. —Remote
- $19 - $22 an hour
- Overtime
- Remote
- High school diploma or GED
- Associate's degree
- Communication skills
- Commuter assistance
- Health savings account
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- Bachelor's degree
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Stamford Publisher —Stamford, CT
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Hunger Task Force —Franklin, WI
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River Crossing YMCA —Flemington, NJ
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Medical Scribe (Entry Level)
Scrivas —Fort Atkinson, WI
- $14 - $15 an hour
- 12 hour shift
- 18 years or older
- Customer service
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School Age Child Care Assistant
River Crossing YMCA —Flemington, NJ
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- High school diploma or GED
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Cannabis Packaging Technician
Salisbury Cultivation and Product Manufacturing —Salisbury, MA
- $17 - $19 an hour
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FTC Innovation —Boston, MA
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5d
Budtender
Genesis Farms LLC —Pierre, SD
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- 5 years
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Customer Care Specialist I (Fully Remote in US)

Vitu, Inc. -
Remote

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Job Details

Full-time
$19 - $22 an hour

Benefits

Commuter assistance
Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
Pet insurance

Qualifications

Email customer support
Phone communication
High school diploma or GED
Customer support
CRM system proficiency
Phone call management

Full Job Description

Customer Care Specialist I (Remote)
As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another.
Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.
Job Summary
The Customer Care Specialist I helps customers via an inbound call queue, support ticketing systems, and/or through established customer engagement. Develops and maintains positive relations with customers. Responds to customer inquiries regarding company products, features, and/or services. Addresses fulfillment, billing, account management, technical, and configuration issues. Refers complex, unexpected, or recurring issues to internal experts as required to ensure prompt and effective resolution
Key Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Receive and respond to customer requests via the inbound call queue and support ticketing systems.
Provide an Effortless Customer Experience: Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern.
Provide Tier 1 support, solving standard and recurring issues with the customer's configuration such as password resets or answering basic questions about the solution.
May provide one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction.
Apply appropriate internal and security tools or processes (i.e., PIN, identifying information) to assess customer records or other electronic information.
Document customer inquiries, status, and resolution.
Work across teams when needed and follow up with customers to resolve issues satisfactorily.

Minimum Qualifications and Experience

High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
Proven customer support or client service experience.
Strong phone, email contact handling skills and active listening.
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of personalities.
Excellent communication and problem-solving skills.
Ability to multitask, prioritize, and manage time effectively.
Experience in [industry-specific] customer service.
Technical support experience is an advantage (if applicable).
Primary schedule will be 10:00 AM to 7:00 PM ET, Tuesday - Saturday. There may be occasions that require overtime, evening, holiday, or weekend shift.

Preferred Experience:

Knowledge of Maryland/MVA title and registration rules and regulations

Compensation

The hourly rate range for this position is: $19 - $22
The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued. We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization.

At Vitu, we care for our employees and their families. We offer a comprehensive benefits package including -

Healthcare Coverage for you and your family covering Medical, Dental & Vision
Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
Generous PTO
Pet Insurance
Retirement Planning
ID Theft Insurance
Life and Disability Insurance
Commuter Benefits
Accident & Hospital, Critical Illness Insurance
Tuition Reimbursement

Vitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship.

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