Top 1466 Ohio university Jobs

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The Ohio State University Wexner Medical Center —Columbus, OH
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The Ohio State University Wexner Medical Center —Columbus, OH
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Patient Representative - 1st Shift

The Ohio State University -
Columbus, OH

Apply Now

Job Details

Full-time

Benefits

Paid parental leave
Disability insurance
Health insurance
Dental insurance
Parental leave
Vision insurance
Loan forgiveness
Retirement plan
Prescription drug insurance

Qualifications

Customer communication
Program design
Writing skills
High school diploma or GED
Conflict management
Cross-functional collaboration

Full Job Description

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [email protected] . If you have questions while submitting an application, please review these frequently asked questions .

Current Employees and Students:

If you are currently employed or enrolled as a student at The Ohio State University, please l og in to Workday to use the internal application process.

Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

Job Title:

Patient Representative - 1st Shift

Department:

James | Patient Experience

Scope of Position

The Ohio State University Medical Center is committed to enhancing the quality of care provided to patients and families. This position is responsible for providing family support, education, mediation/issue resolution, project support, and patient information in the public spaces so that optimal quality and communication can be achieved. This position supports the development, implementation and coordination of programs and services that promote positive patient relations and patient/family satisfaction including promoting customer service behaviors.

Position Summary

Through personal interaction with families and visitors, collaboration with volunteers, and connections with other OSUMC services, the Patient Representative provides information, visitation, physical comfort, and emotional support. The Patient Representative functions include responding to family and visitor concerns through empathetic verbal communication skills. The Patient Representative provides proactive customer service interventions by anticipating the needs and feelings of families and visitors. The Patient Representative utilizes, as necessary, interpersonal, diplomacy, and conflict management skills, and service recovery approaches. Effective and timely communication is the primary tool and goal of the Patient Representative. Because the lobby and visitor lounge environment can sometimes become overwhelming and confusing to families and visitors, the Patient Representative, actively communicates family issues, questions, and concerns; regular rounding, and facilitates communication and updates to families and visitors. The Patient Representative will be responsible for providing important non-clinical information to families and visitors.

Minimum Requirements

Must be available to work Monday - Friday, 10 am to 6:30 pm.
High School diploma or GED. Certification or vocational training may be preferred.
1 year of relevant experience required. 2-4 years of relevant experience preferred.
Experience equivalent to 1 year of full-time employment in a clinical or critical care area role preferred.
Evidence of customer service skills/training and ability to collaborate with a variety of individuals across the organization.
Evidence of highly refined interpersonal skills, skills in conflict resolution, problem solving, program planning, and writing and verbal communication skills.

Our Comprehensive Employee Benefits Include

An array of retirement plan options, each with a generous employer contribution.
Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
Paid vacation and sick leave, including short and long-term disability and paid parental leave.
Get the most out of the Public Service Loan Forgiveness program.
And much more!

Career Roadmap

CAREER LEVEL: T2

Additional Information:

Location:

James Outpatient Care (1043)

Position Type:

Regular

Scheduled Hours:

Shift:

First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions .

The university is an equal opportunity employer, including veterans and disability.

Apply Now

Refine Your Search

ohio university jobs

Patient Representative - 1st Shift

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Advanced Practice Provider (NP/PA) - Neurocritical Care Unit - Rotational

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Advanced Practice Provider (NP/PA) - MICU - Rotational

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Nurse Educator (NPDP) - Inpatient Oncology

Urgent Care Staff Veterinarian (3 days, 32 hours)

Instrumentation Coordinator - University Hospital - Sterile Supply

Instrumentation Coordinator New Tower

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Instrumentation Coordinator - Sterile Processing - Ear and Eye Institute

Supervisor, Patient and Family Relations

Pharmacy Technician - Refill Call Coordinator

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Director, Inpatient Coding and Compliance

Research Pharmacy Technician (CPhT) - IDS

I want to receive the latest job alert for ohio university

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