Lead the Future of Pulp & Paper Automation – Join OnCare Digital Assets as Technical Service Manager, Northeast Region
OnCare Digital Assets is North America’s largest third-party Quality Control System (QCS) service provider, delivering award-winning automation solutions to the continent’s leading pulp and paper mills. Our team is made up of empowered electrical and mechanical professionals who thrive on innovation, technical excellence, and meaningful impact.
Due to rapid growth and increasing customer demand, we are seeking an experienced QCS professional to join our leadership team as Technical Service Manager for the Northeast Region. This is a high-impact, hybrid role offering long-term career growth and advancement opportunities within the pulp and paper industry.
About the Role
This is a hybrid position: administrative work is done from home, while 75% travel is required to support customer sites and employees across your assigned region.
Territory Includes:
Maine, New Hampshire, Vermont, Massachusetts, Connecticut, Rhode Island, New York, New Jersey, Maryland, and Delaware.
If you are not currently located in the Northeast, relocation is required—and we proudly offer relocation assistance to make the move as smooth as possible.
What You’ll Do
As Technical Service Manager, you’ll lead a team of skilled service professionals and ensure the delivery of best-in-class QCS support. Your responsibilities will include:
- Championing a safety-first culture for customers, team members, and the business.
- Building strong customer relationships and expanding contract-based services across the region.
- Overseeing preventative maintenance, system upgrades, and contract compliance to ensure cost-effective, high-satisfaction service.
- Providing hands-on leadership—coaching, mentoring, and developing your team to meet evolving customer and technology needs.
- Managing a remote, regionally dispersed team with professionalism and cultural awareness.
- Conducting regular site inspections, performance reviews, and on-the-job training initiatives.
- Offering first-level technical support and coordinating escalations when needed.
- Driving continuous improvement in service quality, customer satisfaction, and team performance.
Who You Are
You bring a blend of technical expertise, leadership strength, and customer-facing communication. Specifically:
- 5–8 years of experience working in paper mills with ABB and/or Honeywell QCS technologies.
- Strong background in industrial automation, DCS/QCS systems, and process control.
- Solid understanding of maintenance practices, RCFA, and technical troubleshooting.
- Experience presenting to manufacturing leadership and effectively managing customer relationships.
- Proven ability to lead teams, delegate effectively, and manage complex service operations.
- Excellent verbal and written communication skills and strong problem-solving abilities.
What We Offer
We take care of our people—because our people are what make us great. You’ll enjoy a competitive salary and a full suite of benefits:
- Medical, Dental, Vision Insurance (HSA and PPO options)
- Health Savings Accounts and Flexible Spending Accounts
- Short-term, Long-term Disability & Salary Continuation
- Paid Time Off and Paid Holidays
- Tuition Reimbursement
- 401(k) with Employer Match
- Employee Recognition & Referral Bonuses
- Gym Membership Discounts
- Pet Insurance, ID Theft Protection, Critical Illness & Accident Insurance
- Seeds to Leads Program – Grow within the company
- TicketsatWork.com – Discounts on entertainment & travel
- Daycare Reimbursement, Employee Assistance Program, and more
If you’re ready to lead in a thriving industry, support a high-performing team, and build the future of pulp & paper automation, we want to hear from you.
Apply now to join OnCare Digital Assets.
OnCare Digital Assets is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- ABB or Honeywell QCS systems: 4 years (Preferred)
Willingness to travel:
Work Location: In person
