Top 19 Park place technologies Jobs

Help Desk Technician II
Park Place Technologies, LLC —Grand Rapids, MI
- On call
- Hybrid work
- Mid-level
- 1 year
- Associate's degree
Technical Support Engineer - Level 3 (Onboarding)
Park Place Technologies, LLC —Highland Heights, OH
- Hybrid work
- English
- Mid-level
- Bachelor's degree
11d
Sales Development Associate - September 2026
Park Place Technologies, LLC —Highland Heights, OH
- Hybrid work
- Business development
- Bachelor's degree
- Organizational skills
Early Career Specialist
Park Place Technologies, LLC —Highland Heights, OH
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Bachelor's degree
Security Analyst I
Park Place Technologies —Highland Heights, OH
- Email
- Hybrid work
- Writing skills
- System design
- Research
Technical Writer
Park Place Technologies, LLC —Highland Heights, OH
- Hybrid work
- Computer science
- Computer Science
- Research
HR Business Partner II
Park Place Technologies, LLC —Highland Heights, OH
- Hybrid work
- 7 years
- Bachelor's degree
- Recruiting
Network Infrastructure PM III
Park Place Technologies, LLC —Highland Heights, OH
- 7 years
- Analysis skills
- Continuous improvement
Research & Development Lab Engineer
Park Place Technologies, LLC —Highland Heights, OH
- On call
- Hybrid work
- Mid-level
- Bachelor's degree
- Travel
Performance Marketing Specialist
Park Place Technologies, LLC —Highland Heights, OH
- Hybrid work
- Mid-level
- 3 years
- Analysis skills
Sales Operations Program Manager
Park Place Technologies, LLC —Highland Heights, OH
- Call employer
- Hybrid work
- Mid-level
- Bachelor's degree
- 2 years
Sr. Accountant
Park Place Technologies, LLC —Highland Heights, OH
- Email
- Hybrid work
- CPA
- Mid-level
- 3 years
Manager, Quality Assurance
Park Place Technologies, LLC —Highland Heights, OH
- Email
- Hybrid work
- Windows
- 3 years
- Java
Product Owner
Park Place Technologies, LLC —Highland Heights, OH
- Hybrid work
- Computer Science
- Mid-level
- 3 years
Technical Support Engineer - Level 4
Park Place Technologies, LLC —Houston, TX
- Remote
- 7 years
- Administrative experience
- SQL
3d
Sr. Director, Data Engineering
Park Place Technologies, LLC —Highland Heights, OH
- Hybrid work
- Azure
- Computer Science
- 5 years
11d
Sr. Product Owner
Park Place Technologies, LLC —Highland Heights, OH
- Email
- Hybrid work
- Computer science
- Computer Science
- 5 years
Software Architect- Contractor (D365 F&O SCM)
Park Place Technologies, LLC —United States
- Email
- Remote
- Computer science
- Computer Science
- Writing skills

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Help Desk Technician II

Park Place Technologies, LLC -
Grand Rapids, MI

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Job Details

Qualifications

Pattern recognition
Desktop (troubleshooting support)

Full Job Description

Help Desk Technician II

The Help Desk Technician II is responsible for all aspects of first level end-user support, including workstation, telephone, printer and computer issues. This position will assist clients to leverage technology to solve business problems by being the SPOC (single point of contact) for all technology-related problems, escalating un-resolvable transactions to the next level. Ensure compliance with customers’ technical and quality standards and procedures always utilizing exceptional customer service to attain the highest degree of customer satisfaction.

What you’ll be doing:

First-level support for end-users for IT issues including workstation break/fix, error resolution, endpoint security management (e.g., antivirus and anti-malware issues).
Manages the help desk ticketing system, ensuring that incidents submitted by employees are routed to the correct group with the IS/IT department.
Configures, installs and deploys new workstations, telephones, printers, and other IT equipment required by Park Place employees
Troubleshoot and offer viable solutions to various hardware and software problems
Handle routine and basic technical issues that can be fixed during a phone call.
Apply knowledge of particular software and hardware applications and follow standard practices to address user issues.
Collaborate with team members and manager as needed to escalate and fix ongoing issues.
Responsible for installing and testing systems and software inherent to in-house computer operations.
Provide systems upgrades, debug software and applications, and run diagnostics on computers as needed.
Document incoming calls & record specific issues to identify ongoing issues or patterns.
Create manuals to address specific problems for future reference.
Responsible for troubleshooting new installation issues and performing maintenance to prevent issues from arising with new hardware and software installs and upgrades.
Installs software onto workstations, as required, for provisioning of new employees or where software is deployed to existing users.
Responsible for managing the mobile phone plan, including provisioning new lines, migrating employee phones to the plan where appropriate, providing reports to IT management and interfacing with the mobile telephony vendor.
Stays abreast of new and emerging information technologies as well as current trends.
Provides emergency on-call support, as needed.
Other duties as assigned.

What we’re looking for:

3-4+ years of related experience.
Minimum 1-2+ years’ experience in a help desk technician role.
Customer experience required.
Strong knowledge & understanding on how the following operate: operating systems, networks, programming, languages, firewalls and routers. Upgrades, installations and common technical issues that can arise in Windows, Cisco networks, mobile applications, etc.
Ability to make decisions quickly with limited information,
Ability to solve complex problems.
Ability to read and understand complex manuals & terminology.
Understanding of hardware & software.
Excellent communication skills
Keen Attention to detail.
Ability to recognize patterns.
Ability to diagnose and resolve complex computer/software technical issues.

Bonus Points:

Network+, A+, IT Fundamentals and Windows workstation certifications in the Microsoft Certified Professional Program.

Education:

Associate or bachelor's degree highly preferred.

Travel:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

park place technologies jobs

Help Desk Technician II

Technical Support Engineer - Level 3 (Onboarding)

Sales Development Associate - September 2026

Early Career Specialist

Security Analyst I

Technical Writer

HR Business Partner II

Network Infrastructure PM III

Research & Development Lab Engineer

Performance Marketing Specialist

Sales Operations Program Manager

Sr. Accountant

Manager, Quality Assurance

Product Owner

Technical Support Engineer - Level 4

Sr. Director, Data Engineering

Sr. Product Owner

Software Architect- Contractor (D365 F&O SCM)

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