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IT Analyst/Programmer II

Winston-Salem State University -
Winston-Salem, NC

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Job Details

Full-time
12 days ago

Benefits

Retirement plan

Qualifications

Data integrity assurance
Non-technical user support
Computer science
Bachelor's degree in information technology
Computer Science
Requirements specification
Requirements design
Team leadership
Enterprise software
Efficiency improvement
IT system monitoring
Academic institution experience
System performance optimization
Software implementation
Enterprise solutions implementation
Application deployment
Mid-level
Enterprise software support
Software administration
User training (technical support)
IT strategy formulation (System development task)
Technology security practices
Enterprise software systems development
Online learning environment experience
Master's degree
System design for system development
Data integrity and documentation
Bachelor's degree
Change management for system development
Data management

Full Job Description

Position Details

Classification Information

Position Classification Title

IT Applications Professional, Programmer Analyst

FLSA

Exempt

Position Class

89794

Position Overview

Join the Ramily!

Join the Ramily!

Winston-Salem State University (WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina’s only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.

Situated in Winston-Salem, North Carolina—known as the city of Arts and innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.

With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.

Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:

UNC System Employee Benefits Central

UNC System Retirement Benefits

WSSU Holiday Schedule

WSSU Discounts and Perks

Position Summary

Join Our Team as an IT Analyst/Programmer II!

The Winston-Salem State University Office of Information Technology (OIT) is seeking a skilled and motivated IT professional to design, implement, and support innovative technology solutions that power our academic and administrative systems. In this role, you’ll work closely with campus partners to analyze needs, develop applications, and manage key platforms such as Canvas, Panopto, and other enterprise tools that directly impact teaching, learning, and student success.

As a key member of our OIT team, you’ll lead and support projects, enhance system performance, and provide advanced technical support while ensuring applications remain secure, reliable, and user-focused. If you’re passionate about solving complex problems, collaborating with diverse stakeholders, and delivering technology solutions that make a real impact, we encourage you to apply and help shape the future of WSSU.

Responsibilities of the IT Analyst/Programmer II:

Design, develop, implement, and support applications aligned with university needs
Administer and maintain enterprise systems, including:
- TeamDynamix (CRM)
- Learning Management Systems (Canvas LMS)
- Adobe Creative Cloud
- Academic tools such as Panopto, Respondus, and Turnitin
Perform system maintenance, upgrades, and monitoring to ensure optimal performance
Develop integrations, workflows, and enhancements to existing systems
Ensure data integrity, security, and availability across applications
Analyze business processes and translate requirements into technical solutions
Develop test plans, scenarios, and documentation to ensure quality and performance
Evaluate and improve application functionality and system performance
Troubleshoot technical issues and implement solutions
Stay current with emerging technologies and recommend innovative improvements
Lead or contribute to IT projects by coordinating timelines, resources, and deliverables
Translate technical concepts into clear language for non-technical stakeholders
Gather and document requirements; develop functional specifications
Support change management and software deployment efforts
Assist with user training and knowledge transfer
Contribute to IT strategy and long-term planning initiatives
Evaluate solutions and recommend improvements aligned with university goals
Identify opportunities to increase efficiency and effectiveness through technology

Position Information

Position Number

900255

Working Position Title

IT Analyst/Programmer II

Building and Room No.

Elva Jones Building
1111-K2

Appointment Type

Permanent Full-Time

If Time Limited.

Appointment Length.

n/a

Requirements and Preferences

Position required to work during periods of adverse weather or other emergencies

Not Mandatory

Normal Work Schedule

M-F 8 am-5 pm, weekends, flexible

On-Call as Needed

Department Required Skills

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field (Relevant experience may substitute on a year-for-year basis)

Key Skills

Analytical Thinking: Ability to assess needs and develop effective solutions
Business Acumen: Align technical solutions with organizational goals
Communication: Strong written and verbal skills; able to explain technical concepts clearly
Problem Solving: Proactive, independent, and solution-oriented
Customer Focus: Dedicated to delivering high-quality service and support

Preferred Years Experience, Skills, Training, Education

Preferred Qualifications

Master’s degree with experience in enterprise application support
2–4 years of relevant IT experience in application development, administration, or support
Experience with:
- Canvas LMS
- SharePoint and Microsoft 365
- Software implementation and application administration
- APIs, integrations, and system interfaces
Experience supporting academic and enterprise tools such as:
- TeamDynamix
- Adobe Creative Cloud
- Panopto, Respondus, and Turnitin
Familiarity with instructional technologies, training practices, and knowledge transfer methods
Experience in higher education environments

Required License or Certification

Valid US Driver's License

Commercial Driver's License Required

Physical Required

List any other medical/drug tests required

Posting Details

Internal Posting Only

Time Limited Position

Appointment Length

Salary

Commensurate with education and experience

Open Date

06/23/2026

Close Date

Open Until Filled

Yes

Special Instructions Summary

Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.

Please Note:

A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
Salary will be determined based on competencies, equity, budget, and market considerations.
Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
Failure to complete the application completely may result in you not being considered for the vacant position.
Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
If you have general questions about the application process, you may contact Human Resources at [email protected]. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.

Apply Now

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