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Member Enrollment Coordinator
PrudentRX —Tampa, FL
- $35,000 - $43,000 a year
- Call employer
- Remote
- Spanish
- HIPAA
- English
- Paid holidays
- Disability insurance
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Member Enrollment Coordinator
PrudentRX —Tampa, FL
Work inbound and outbound member calls, assisting with the enrollment process. Workspace with a desk and chair, free from distraction.
$35,000 - $43,000 a year
Quick Apply
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Member Enrollment Coordinator

PrudentRX -
Tampa, FL

Quick Apply

Job Details

$35,000 - $43,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Work from home
Vision insurance
401(k) matching
Life insurance

Qualifications

HIPAA compliance
Phone communication
HIPAA
High school diploma or GED
Client database systems
Computer skills
Telephone systems
Clinical confidentiality policies
Customer information system software
Client interaction via phone calls

Full Job Description

Are you looking for a position where you can tactfully and empathetically assist patient members in navigating and enrolling in their life-changing copay assistant programs? Do you enjoy a routine environment where you help people, solve problems, and make every call count? Then, join the PrudentRx call center team as a Member Enrollment Coordinator, where you’ll be a trusted guide for members navigating the copay territory and gracefully impacting lives every day through inbound & outbound calls.

This role is perfect for someone who thrives in a fast-paced call center, values accuracy and compassion, and takes pride in delivering first-call resolutions. This role requires the daily utilization of interpersonal, computer, and problem-solving skills with a desire to be a team player in assisting others.

In addition, you will be joining a growing company that will give you the opportunity to impact your callers and co-workers every day.

Position Details

United States- Work from home/ Remote
Shift availability Monday - Friday shift times start as early as 11:00 EST. [Accepting applicants in EST, and CST time zone]
Hourly/Non-Exempt
Equipment and hardware provided. Interviewing, orientation, and training are conducted virtually.

Responsibilities

Work inbound and outbound member calls, assisting with the enrollment process.
Act as a subject matter expert to provide members with clear, accurate, and up-to-date information regarding program eligibility, requirements, and other enrollment needs.
Provide members with tactful and compassionate support throughout the enrollment process (while maintaining professionalism)
Escalate unresolved cases and pending member grievances.
Utilize the Salesforce CRM database to verify member data to complete enrollment.
Generate detailed records and notes of inquiries, comments, and interactions via CRM
Work assigned queues and/or cases as directed by call center leadership
Complete all necessary continued learning and training requirements per department and company need
Other essential duties as assigned.

Requirements

Requirements and Qualifications
Required
• High School Diploma or GED

1 to 2 years of recent Call Center experience in a fast-paced setting
Professional, clear, and compassionate phone demeanor and attitude at all times
Computer navigation skills, including multiple screens, simultaneous systems use, phone and CRM systems
Ability to maintain a high level of confidentiality and always remain HIPAA compliant
Excellent verbal and written communication skills for both note-taking and call purposes

Preferred

Experience with Salesforce or other CRM software
Certified Pharmacy Tech (CPhT) or healthcare customer service a plus
Bi-lingual in English/Spanish is a plus

Work From Home Requirement
(200/200 mpbs) to execute all job functions. Additionally, the employee must provide a private
workspace with a desk and chair, free from distraction.

Physical Demands and Working Conditions
Duties are performed primarily in a home office setting utilizing Company provided computer equipment. While performing the duties of this job, you will regularly sit and talk. The employee is frequently required to use their hands. Employee will occasionally be required to stand and walk.

Benefits

Eligible for benefits within 30 days
Health (family)
Dental
Vision
STD, LTD, Critical Illness and Accident
Company Paid Life Insurance
Company Paid Holidays (6)
PTO
Tuition Reimbursement
401(k) 100% company match up to 4% 90 days

Quick Apply

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