Join the Redback Boots Team
For over 100 years, Redback Boots has been proudly manufacturing premium footwear in Australia, earning a reputation for exceptional comfort, durability, and craftsmanship. As we continue to grow across North America, we're looking for an organized, customer-focused Customer Service & Data Entry Representative to support our expanding dealer network and provide outstanding service to our customers.
If you enjoy working in a fast-paced environment, solving problems, and being part of a growing brand, we'd love to meet you.
Position Summary
The Customer Service & Data Entry Representative plays a key role in supporting our wholesale customers, sales representatives, and internal operations. This position is responsible for processing customer orders, managing EDI transactions, answering customer inquiries, maintaining accurate records, and ensuring an exceptional customer experience from order placement through delivery and keen verbal communications with customers.
Responsibilities
- Provide exceptional customer service via phone and email.
- Process wholesale customer orders accurately and efficiently.
- Manage EDI purchase orders, acknowledgments, invoices, and related documentation.
- Enter and maintain customer information using Sage MAS 90 (Sage 100 ERP).
- Communicate order status, inventory availability, pricing, shipping, and product information.
- Coordinate with warehouse and logistics teams to ensure timely order fulfillment.
- Process returns, warranty claims, credits, and exchanges.
- Work closely with independent sales representatives to support dealer accounts.
- Assist with inventory inquiries and backorder management.
- Maintain accurate customer records and documentation.
- Support sales promotions, dealer programs, and seasonal initiatives.
- Perform additional administrative and customer support duties as needed.
Qualifications
- Minimum 3 years of customer service, order entry, or inside sales support experience.
- Experience with EDI order processing is highly preferred.
- Experience using Sage MAS 90 (Sage 100 ERP) preferred.
- Strong data entry accuracy and attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency with Microsoft Excel, Outlook, and Word.
- Ability to manage multiple priorities while maintaining accuracy.
- Strong organizational and problem-solving skills.
- Positive attitude and a willingness to help customers and teammates.
- Bilingual (English/Spanish) is a plus.
Preferred Experience
- Wholesale distribution
- Footwear, apparel, or consumer goods industry
- Dealer and retail account support
- Shipping and logistics coordination
What We Offer
- Competitive compensation
- Health, dental, and vision benefits
- Paid vacation and company holidays
- Employee discounts on Redback products
- Opportunities for professional growth within a growing national brand
- Friendly, team-oriented work environment
Why Redback Boots?
At Redback Boots, quality isn't just what we make—it's how we do business. Every pair of boots reflects our commitment to craftsmanship, comfort, and reliability. We're looking for team members who take pride in delivering the same level of excellence to every customer interaction.
If you're ready to join a respected brand with a passion for quality and customer service, we'd love to hear from you.
Apply today by submitting your resume and a brief cover letter
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 3 years (Required)
Work Location: In person
