Top 13 Resorts world catskills Jobs

Hotel Front Desk Agent/ Guest Service Agent
Resorts World Catskills —Monticello, NY
- $23.94 an hour
- Hotel
- High school diploma or GED
- 21 years or older
Quick Apply
Guest Room Attendant
Resorts World Catskills —Monticello, NY
- $24.39 an hour
- 18 years or older
- Hotel
- High school diploma or GED
Quick Apply
Cage Cashier
Resorts World Catskills —Monticello, NY
- $23.94 an hour
- High school diploma or GED
- Guest services
- Entry level
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Host/Hostess Good Friends
Resorts World Catskills —Monticello, NY
- $23.94 an hour
- 18 years or older
- High school diploma or GED
- Organizational skills
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Casino Host I
Resorts World Catskills —Monticello, NY
- $62,353.20 a year
- Computer literacy
- Computer skills
- Communication skills
Quick Apply
Central Reservations (PBX Operator)
Resorts World Catskills —Monticello, NY
- $23.94 - $26.60 an hour
- High school diploma or GED
- Marketing
- Entry level
Quick Apply
Surveillance Operator
Resorts World Catskills —Monticello, NY
- $24 an hour
- Computer literacy
- Basic math
- English
Quick Apply
Experienced Dealer
Resorts World Catskills —Monticello, NY
- $12.20 - $14.05 an hour
- Weekends as needed
- Basic math
- English
- Mid-level
Quick Apply
VIP Ambassador
Resorts World Catskills —Monticello, NY
- $28 an hour
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
Shift Manager Slots
Resorts World Catskills —Monticello, NY
- $75,000 a year
- Microsoft Word
- 5 years
- Bachelor of Science
Quick Apply
F&B Sous Chef - CATSKILLS BISTRO
Resorts World Catskills —Monticello, NY
- $62,353.20 a year
- 18 years or older
- 5 years
- Mid-level
Quick Apply
Room Chef
Resorts World Catskills —Monticello, NY
- $75,000 a year
- Mid-level
- Organizational skills
- Restaurant
Quick Apply
10d
Beverage Shift Manager
Resorts World Catskills —Monticello, NY
- $62,353.20 a year
- Sales
- 5 years
- Mid-level
Quick Apply
6d

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Hotel Front Desk Agent/ Guest Service Agent

Resorts World Catskills -
Monticello, NY

Quick Apply

Job Details

$23.94 an hour

Qualifications

Guest reservation booking
Hotel and accommodations payment processing
Hotel policy compliance
Check cashing
Phone communication
Restaurant reservation management
Greeting customers
Answering guest questions
High school diploma or GED
Personal transportation assistance
Organizational skills
Hotel and accommodations guest complaints handling
Communication skills
Entry level
Client interaction via phone calls

Full Job Description

Position Overview:

The Guest Services Agent at Resort World must assume a pivotal role in each and every logistical operation relating directly and indirectly to overall guest satisfaction and the ultimate success of the Hotel. Given the integral nature of the position, the guest service agent’s demeanor must be reflective, at all times, of the highest standards of professionalism. A consistently positive attitude, knowledge of all facets of the operation and attention to detail are traits, which our agents are required to have.

Essential Functions:

Maintain standards of a 5-star service.
Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.
Book guest accommodations, room, show or restaurant reservations in accordance with current procedures.
Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.
Communicates with guest’s/guest relations.
Handles complaints and angry guests.
Presents any messages or packages.
Presents the keys and offers bell attendant assistance. Explains Hotel services if bell assistance is declined or not available.
Follow-up calls to the guest’s room to ensure satisfaction.
Checks guests in and out of the Hotel.
Offers a sincere greeting before the guest reaches the desk and ascertains the satisfaction of the guest’s stay.
Aids in arranging transportation.
Ensures that the guest is happy and departs satisfied.
Thanks the guest for staying with us and offering an expression of a return visit.
Thoroughly understands and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Handles assigned bank properly and performs account postings.
Performs other tasks as assigned.

Essential Requirements:

Good communication skills.
Attention to detail and organizational skills.
Guest service oriented.
Ability to function in a noisy, hectic and crowed environment.
Ability to handle numerous duties simultaneously.
Flexible work schedules.
Willing to work as a team member.
Comfortable interacting and engaging in conversation.
Ability to do multiple tasks.
Can adapt under stress, flexible.
Utilize good common sense.

Knowledge/Work Experience:

Must be 21 years or older
High school diploma. GED, or relevant experience
Prior experience in guest service preferred
Must be able to obtain and maintain the appropriate license through New York State Gaming Commission

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least twenty (20) pounds, and prolonged standing during the shift.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

resorts world catskills jobs

Hotel Front Desk Agent/ Guest Service Agent

Guest Room Attendant

Cage Cashier

Host/Hostess Good Friends

Casino Host I

Central Reservations (PBX Operator)

Surveillance Operator

Experienced Dealer

VIP Ambassador

Shift Manager Slots

F&B Sous Chef - CATSKILLS BISTRO

Room Chef

Beverage Shift Manager

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