Top 16 Rise broadband Jobs

Universal Customer Support Representative
Rise Broadband —Irving, TX
- From $20 an hour
- Weekends as needed
- Computer literacy
- Office
- Continuous improvement
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Representative, Customer Retention
Rise Broadband —Irving, TX
- $18 an hour
- Full-time
- Microsoft Word
- Computer literacy
- Mid-level
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Technician, Field Service
Rise Broadband —Pleasant Hill, IA
- $18 - $22 an hour
- Full-time
- Clean driving record
- Mid-level
- Office
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Technician, Field Network
Rise Broadband —Duncan, OK
- $21 - $25 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
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Talent Acquisition Specialist
Rise Broadband —Irving, TX
- Full-time
- Mid-level
- Office
- Bachelor's degree
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4d
Director, Talent Acquisition, D2D External Sales
Rise Broadband —Irving, TX
- Full-time
- Google Workspace
- 7 years
- Up to 50% travel
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6d
Technician, Install & Network Infra II
Rise Broadband —Alvarado, TX
- $19 - $22 an hour
- Full-time
- Computer Science
- Mid-level
- High school diploma or GED
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9d
Marketing Coordinator
Rise Broadband —Westlake, TX
- $55,000 - $65,000 a year
- Full-time
- Marketing
- Inventory management
- Research
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Lead, Representative, Universal
Rise Broadband —Irving, TX
- $22 an hour
- Full-time
- Sales
- Research
- Mid-level
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4d
Senior Manager, Learning & Development, D2D External Sales
Rise Broadband —Irving, TX
- Full-time
- Google Workspace
- 7 years
- Marketing
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5d
Director, Sales Enablement
Rise Broadband —Irving, TX
- Full-time
- Spanish
- 7 years
- PMP
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9d

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Universal Customer Support Representative

Rise Broadband -
Irving, TX

Quick Apply

Job Details

Full-time
From $20 an hour

Qualifications

Customer relationship building
Phone communication
Customer engagement
Customer support
Technical Proficiency

Full Job Description

Universal Customer Support Representative (Inbound)

Compensation

Starting at $20.00/hour (USD) + Monthly Incentive Earning Potential
Based on experience

Position Overview

The Universal Customer Support Representative is a high-volume, inbound customer support role responsible for delivering best-in-class customer service while efficiently resolving billing, account, and basic technical issues for Rise Broadband customers.

This role is ideal for individuals who excel in fast-paced call environments, demonstrate strong empathy and communication skills, and take full ownership of customer issues with a focus on resolving concerns during the first interaction whenever possible.

Universal Representatives are empowered to serve as the voice of the customer, identifying friction points and sharing feedback with internal Rise Internet teams to improve processes and the overall customer experience.

Key Responsibilities

Inbound Customer Support & Issue Resolution

Handle a high volume of inbound customer calls while maintaining professionalism, empathy, and accuracy
Resolve a wide range of inquiries including billing questions, account updates, rate plans, and technical troubleshooting
Take full ownership of customer issues from start to finish, actively listening and confirming resolution before ending the call
Balance efficiency with quality by resolving issues correctly the first time

Billing, Account & Self-Service Support

Review customer billing ledgers, explain charges clearly, and resolve billing concerns
Assist customers in selecting appropriate rate plans, equipment, and additional services
Guide customers through the customer portal and self-service tools, ensuring understanding of next steps
Accurately document all interactions and update customer records

Technical Support (Foundational)

Provide technical support for Internet, VoIP, email, web hosting, and Ethernet services
Troubleshoot service issues using established tools and procedures
Use sound judgment to schedule onsite service visits or equipment replacements when needed

Collaboration & Continuous Improvement

Communicate recurring customer issues and process gaps to internal departments
Adhere to all policies, procedures, and quality standards
Maintain punctuality, reliability, and a professional demeanor in a team environment

How Success Is Measured

Success in this role is measured using clear, well-defined performance metrics, including:

First Contact Resolution (FCR): Resolving the customer’s issue during the initial interaction without the need for follow-up
Average Handle Time (AHT): Managing call length efficiently while still providing a high-quality customer experience
Customer Satisfaction (CSAT): Customer feedback reflecting satisfaction with service and issue resolution
Schedule Adherence: Being available and ready to handle calls as scheduled
Quality & Accuracy: Proper documentation, correct resolutions, and adherence to procedures

Required Qualifications

Strong customer service, communication, and listening skills
Ability to build rapport and remain calm in a high-volume inbound call environment
1–2 years of related experience preferred (call center, customer service, billing, or technical support)
Strong computer skills with the ability to navigate multiple systems simultaneously
Basic understanding of billing concepts (credits, debits, percentages, discounts)
Typing speed of 30 WPM or higher preferred

Technical Knowledge (Preferred / Trainable)

Basic understanding of:
- IP addressing and networking fundamentals
- Wi-Fi and network hardware concepts
- Email setup and configuration
Willingness to learn new systems and technical concepts quickly

Schedule & Work Location

This is primarily an in-office position in a shared workspace environment
Limited work-from-home opportunities may be required on an occasional basis for business continuity or operational needs
Availability for evenings and/or weekends may be required

Working Conditions

Prolonged periods of sitting, speaking, and computer use
Occasional standing, walking, reaching, and lifting up to 15 pounds

Please feel free to review our Benefits at the following link: https://www.risebroadband.com/about/careers/benefits/

Quick Apply

Refine Your Search

rise broadband jobs

Universal Customer Support Representative

Representative, Customer Retention

Technician, Field Service

Technician, Field Network

Talent Acquisition Specialist

Director, Talent Acquisition, D2D External Sales

Technician, Install & Network Infra II

Marketing Coordinator

Lead, Representative, Universal

Senior Manager, Learning & Development, D2D External Sales

Director, Sales Enablement

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