Automotive Service Advisor – A-Players Only
GVT Tire & Auto | Forest Lake, Minnesota$50,000–$90,000+ | Performance Bonuses | Monday–Friday | No Weekends
WE WANT A-PLAYERS. WE WANT ALL-STARS.
GVT Tire & Auto in Forest Lake is building an A-player team, and we are looking for another all-star to join it.
We are not looking for someone who simply wants another service advisor job.
We want someone who wants to be surrounded by high performers, strong technicians, competitive teammates, and people who take pride in winning together.
And we are not thinking small.
We are building a team that wants to break records.
Our goal is to become one of the highest-performing automotive repair teams in Minnesota and push toward state-level sales and performance records.
We want people who hear that and think:
“Good. I want to be part of that.”
We want someone who:
- Wants to be one of the best at what they do
- Takes ownership without being asked
- Holds themselves to a high standard
- Wants to work around other high performers
- Pushes themselves to improve
- Takes pride in their results
- Hates leaving opportunities on the table
- Wants customers to trust them
- Wants technicians productive
- Wants the shop to win
- Wants to be part of a record-setting team
Average is not our goal.
We want to build a team that raises the standard.
WE ARE CHASING BIG GOALS
We are not interested in being average.
We want to:
- Break shop sales records
- Set new monthly production highs
- Build one of the strongest automotive teams in Minnesota
- Grow customer retention
- Increase technician productivity
- Raise ARO the right way
- Improve closing percentage
- Create an elite customer experience
- Build a culture where A-players want to stay
- Compete at a level most independent repair shops never reach
We are looking for someone who wants pressure, goals, accountability, and the opportunity to accomplish something big.
If your mindset is:
“Tell me the record and let’s go beat it.”
You will fit in here.
WHAT DOES AN A-PLAYER LOOK LIKE?
An A-player doesn’t need someone standing behind them all day telling them what to do.
They see what needs to happen and take action.
An A-player:
- Takes complete ownership of the customer experience
- Follows through on what they say they will do
- Communicates before the customer has to ask
- Presents every legitimate recommendation confidently
- Asks for the sale
- Handles objections professionally
- Builds real relationships with customers
- Protects the customer’s best interests
- Keeps technicians productive
- Stays organized when the shop gets busy
- Solves problems instead of complaining about them
- Looks for opportunities instead of excuses
- Wants feedback
- Accepts coaching
- Studies their performance
- Wants to beat yesterday’s numbers
- Helps teammates when they need it
- Raises the standard of the people around them
An A-player doesn’t ask:
“What’s the minimum I have to do?”
They ask:
“What does great look like?”
WE ARE BUILDING AN A-PLAYER TEAM
This position is bigger than selling automotive repair.
We want someone who wants to be part of a team where everyone matters.
Our advisors need great technicians.
Our technicians need great advisors.
Our customers need both.
When everyone executes at a high level, the whole shop wins.
We want an advisor who understands that their performance directly affects:
- The customer experience
- Technician productivity
- Shop sales
- Average repair order
- Customer retention
- Scheduling
- Workflow
- Team morale
- Overall profitability
- Our ability to chase record-setting performance
A-players don’t just do their job. They make the team stronger.
WIN THE RIGHT WAY
Being an all-star advisor does not mean pressuring customers.
We don’t want someone selling work a customer doesn’t need.
We want someone who can build enough trust and communicate enough value that the customer understands exactly what their vehicle needs.
Our process is simple:
Inspect. Educate. Explain. Prioritize. Recommend. Ask. Follow Through.
Then respect the customer’s decision.
Great sales and great customer service are not opposites.
The best advisors are great at both.
PERFORMANCE MATTERS HERE
We believe high performers deserve the opportunity to earn like high performers.
Expected earning potential: $50,000–$90,000+ per year based on experience and performance.
Performance-based bonuses give strong advisors the ability to increase their income by helping the customer, the technicians, and the shop succeed.
We want someone who gets excited about:
- Beating goals
- Growing sales
- Increasing ARO
- Improving closing percentage
- Building customer retention
- Following up on deferred work
- Keeping the schedule full
- Keeping technicians producing
- Creating repeat customers
- Improving month after month
- Helping the team set new records
The money matters.
But we aren’t looking for someone motivated only by money.
We’re looking for someone motivated by winning, achievement, growth, competition, and being great at what they do.
The money follows the performance.
WHO WE ARE
For more than 50 years, GVT has built its reputation on high-quality automotive repair, honest recommendations, and exceptional customer care.
At our Foresst Lake location, we are focused on building something bigger than an average repair shop.
We are building a high-performance culture filled with A-players.
That means:
- Strong leadership
- Clear expectations
- Accountability
- Teamwork
- Training
- Great processes
- High standards
- Continuous improvement
- Opportunities to grow
- Recognition for performance
Our mission is to be the most trusted and customer-centric automotive service center in our community, known for exceptional service and long-lasting relationships.
OUR CORE VALUES
Trusted Expert — Give recommendations you are proud to stand behind.
Customer Advocate — Protect the customer’s best interests.
Operate With Integrity — Be honest, transparent, dependable, and accountable.
Team Player — Help the entire team win.
Perpetual Student — Stay hungry, keep learning, and never stop leveling up.
WHAT YOU WILL OWN
As an Automotive Service Advisor, you will own the customer experience from check-in through vehicle delivery.
That includes:
- Greeting customers and building rapport
- Listening carefully to customer concerns
- Asking detailed questions
- Creating complete and accurate repair orders
- Reviewing technician inspections
- Presenting recommendations clearly
- Explaining why repairs matter
- Helping customers prioritize work
- Discussing pricing confidently
- Asking for authorization
- Following up on unsold recommendations
- Maintaining proactive communication
- Coordinating with technicians and parts suppliers
- Keeping work flowing through the shop
- Helping maximize technician productivity
- Managing multiple repair orders
- Handling objections professionally
- Solving customer concerns
- Maintaining accurate records
- Working toward sales, ARO, retention, productivity, and customer-satisfaction goals
WE WANT RELENTLESS FOLLOW-THROUGH
A customer says:
“Let me think about it.”
An average advisor moves on.
An A-player finds out what the customer is unsure about, answers the question, helps them prioritize, and follows up.
A technician inspection shows legitimate repairs.
An average advisor presents the easy items.
An A-player presents the entire inspection clearly and confidently so the customer can make an informed decision.
The shop gets slammed.
An average advisor becomes overwhelmed.
An A-player gets organized, communicates, prioritizes, and keeps moving.
Something goes wrong.
An average advisor looks for someone to blame.
An A-player says:
“I’ve got it.”
Then solves the problem.
WE WILL TRAIN THE RIGHT A-PLAYER
Previous Automotive Service Advisor experience is preferred, but it is not required.
We care about your track record and mindset.
If you have been a top performer in:
- Sales
- Hospitality
- Retail
- Customer service
- Commission-based roles
- Dealership sales
- Powersports
- Restaurant management
- Other competitive, results-driven environments
…we want to talk.
We can teach:
- Automotive systems
- Maintenance schedules
- Repair terminology
- Digital vehicle inspections
- Shop-management software
- Tekmetric
- Our customer process
- Our sales process
- Automotive repair fundamentals
What we cannot teach:
- Hunger
- Pride
- Effort
- Urgency
- Integrity
- Accountability
- Competitiveness
- Follow-through
Those come with you.
WHAT WE OFFER
- $50,000–$90,000+ earning potential
- Performance-based bonuses
- Monday–Friday schedule
- No weekends
- PTO from day one
- Six paid holidays
- Company-sponsored medical insurance
- Dental insurance
- Vision insurance
- Supplemental insurance options
- 401(k) with company match
- Company-paid uniforms
- Employee discounts
- Training and development
- Advancement opportunities
- Strong leadership support
- A high-performance work environment
- The opportunity to be surrounded by other people who want to win
- The chance to help build a record-setting automotive team
Confidential conversations welcomed. If you’re currently employed, we will respect your privacy.
THIS POSITION IS NOT FOR EVERYONE
This probably isn’t the right place for you if:
- You want to do the minimum
- You don’t like accountability
- You don’t like being measured
- You avoid asking for the sale
- You let opportunities die without following up
- You blame other people when things go wrong
- You need someone constantly pushing you
- You are uncomfortable working around high performers
- You are satisfied with average
- You want a job where nobody notices whether you perform
There are plenty of workplaces built around average.
We’re building something different.
WE WANT AN ALL-STAR
We want the person who walks into the building and makes the team better.
The person technicians trust.
The person customers ask for by name.
The person leadership can depend on.
The person who sees the goal and says:
“Let’s beat it.”
The person who hears that we want to chase some of the biggest numbers in Minnesota and says:
“Let’s go.”
If you’re competitive, coachable, accountable, customer-focused, relentless about follow-through, and proud of the results you produce, we want to meet you.
ARE YOU OUR NEXT A-PLAYER?
Don’t just send us a résumé.
Tell us about:
One goal you crushed. One record you broke. One result you are proud of. Or one time you stepped up when everyone else stepped back.
We want to know what makes you an A-player.
Apply today and come help us build a record-setting team at GVT Forest Lake.
Job Type: Full-time
Benefits:
- 401(k) with company match
- Dental insurance
- Employee discount
- Health insurance
- Paid holidays
- Paid time off
- Vision insurance
- Company-paid uniforms
- Weekends off
Pay: $50,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Work Location: In person
