Top 7586 Security service federal credit union Jobs

Member Support Specialist
DEPARTMENT OF LABOR FEDERAL CREDIT UNION —Remote
- $18 an hour
- Weekends as needed
- Remote
- High school diploma or GED
- Travel
- Ability to sit for extended periods
Quick Apply
Customer Care Center Analyst Level I
PassTime —Remote
- $21.50 - $23.00 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Loan Servicing Specialist
First Community Credit Union of Oregon —Coquille, OR
- $19 - $26 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
Quick Apply
Credit Union Teller/Member Service - In-person - Geismar LA
Wymar Federal Credit Union —Geismar, LA
- $16.00 - $18.50 an hour
- Full-time
- Background check
- Sales
- Customer service
- Health insurance
- Dental insurance
Quick Apply
13d
Consumer Loan Officer
Hershey Federal Credit Union —Hummelstown, PA
- $23 - $27 an hour
- Full-time
- Background check
- Basic math
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
12d
Member Loan Specialist
Credit Union West —Cottonwood, AZ
- Full-time
- Bilingual
- Writing skills
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
10d
Senior Payroll Administrator
Ascend Federal Credit Union —Tullahoma, TN
- Full-time
- 5 years
- Office
- Analysis skills
Assistant Branch Manager
Lighthouse Credit Union —Conway, NH
- Full-time
- Office
- 3 years
- Supervising experience
- Profit sharing
- Health savings account
Assistant Branch Manager
Lighthouse Credit Union —Exeter, NH
- Full-time
- Office
- 3 years
- Supervising experience
- Profit sharing
- Health savings account
Teller / Member Service Representative
Washington Area Federal Credit Union —Washington, PA
- $18 - $19 an hour
- 8 hour shift
- Background check
- Customer service
- Office
- Health insurance
- Dental insurance
Quick Apply
Full Time Lead Teller
Great Falls Federal Credit Union —Auburn, ME
- $22 - $25 an hour
- Full-time
- Background check
- Customer service
- Computer literacy
- Health savings account
- AD&D insurance
Quick Apply
Branch Manager II (East Norriton)
American Heritage Credit Union —East Norriton, PA
- $70,000 - $85,000 a year
- Urgently hiring
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Paid time off
Quick Apply
Sr. SecOps Security Engineer
Police and Fire Federal Credit Union —Bensalem, PA
- Weekends as needed
- Computer Science
- Office
- Analysis skills
- Health insurance
- Dental insurance
4d
Sr Technical Project Mgr, Full-Time, Hybrid, Marlborough, MA
Digital Federal Credit Union / DCU —Marlborough, MA
- $104,000 - $125,000 a year
- Email
- Hybrid work
- Office
- AWS
- Analysis skills
Quick Apply
Behavioral Health Clinician, LCADC
CPC Integrated Health, Inc. —Monmouth County, NJ
- $75,000 - $80,000 a year
- Full-time
- Addiction Medicine
- HIPAA
- Mid-level
- Continuing education credits
- 403(b) matching
Quick Apply
Consumer Loan Officer I
Cooperative Federal —Syracuse, NY
- $22.60 - $24.00 an hour
- Weekends as needed
- Spanish
- Basic math
- Office
- Health savings account
- Health insurance
Quick Apply
Foreclosure & Default Resolution Manager
Canvas Credit Union —Lone Tree, CO
- $79,037.42 - $98,790.64 a year
- Hybrid work
- Office
- 3 years
- Finance
- Health savings account
- Paid holidays
Quick Apply
Hybrid Call Center Representative / Debt Counselor
ConServe —Fairport, NY
- $20 - $21 an hour
- 8 hour shift
- Hybrid work
- Background check
- Customer service
- Computer literacy
- Paid training
- Health savings account
Branch Manager
Kitsap Credit Union —Port Townsend, WA
- Extended hours
- Background check
- Mid-level
- Office
- Free parking
- Health savings account
Charlotte Financial Services Officer
Ascend Federal Credit Union —Nashville, TN
- Full-time
- Microsoft Word
- Microsoft Outlook
- Office

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Member Support Specialist

DEPARTMENT OF LABOR FEDERAL CREDIT UNION -
Remote

Quick Apply

Job Details

$18 an hour

Qualifications

High school diploma or GED
Productivity software

Full Job Description

Position Summary:

The Member Support Specialist (MSS) at Labor Credit Union serves as one of the first points of contact for members, delivering exceptional service through phone, email, and other digital communication channels. This role is essential in assisting members with account inquiries, resolving issues, promoting credit union products, and ensuring a positive member experience from onboarding onward.

The MSS also contributes to member growth by cultivating business relationships, engaging potential members, and embodying Labor CU's core values: Bold & Innovative, Convenient, Inclusive, Leadership, and Financial Stability. By demonstrating these principles, the MSS helps drive both member satisfaction and organizational success.

Primary Duties & Responsibilities:

Member Support

Respond to member inquiries promptly and professionally via phone, email, chat, or secure messaging.

Assist members with account information and transaction details.

Resolve member concerns efficiently, escalating complex issues when necessary.

Transaction Assistance

Process transfers, payments, and account updates accurately.

Provide guidance on digital services such as online banking, mobile apps, and bill pay systems.

Troubleshoot technical issues related to digital banking platforms.

Sales and Service

Identify member needs and recommend or refer credit union products and services.

Educate members on the benefits of offerings, including loans, credit cards, and savings options.

Meet individual and team performance goals, including service quality and sales targets.

Compliance and Security

Verify member identities and maintain strict confidentiality of all information.

Adhere to credit union policies, procedures, and regulatory requirements.

Monitor for and report suspicious activity in accordance with fraud prevention guidelines.

Documentation and Follow-Up

Accurately document all member interactions, transactions, and resolutions.

Follow up on inquiries to ensure timely and satisfactory resolution.

Provide constructive feedback to management on recurring issues and opportunities for process improvement.

Team Collaboration

Actively participate in meetings and training sessions to stay updated on products, services, and procedures.

Collaborate across departments to enhance member experience and resolve issues efficiently.

Communicate effectively and respectfully between departments.

7. Performs other duties as assigned.

Position Requirements:

High school diploma or equivalent (required); some college coursework or a degree (preferred).
Minimum of 1–2 years of experience in customer service, preferably within a financial institution or call center.
Certified Financial Counselor (CCUFC) certification preferred.
Strong verbal and written communication skills.
Excellent problem-solving and decision-making abilities.
Proficient in call center software, banking systems, and Microsoft Office Suite.

Work Environment:

Must have a reliable high-speed internet connection and a quiet, secure workspace for remote work.
Flexibility in hours may be required, including evenings or weekends, based on member needs.
Must be able to sit for extended periods while working on a computer and phone or headset.
Occasionally required to lift/move items up to 10 lbs. (e.g., office supplies or equipment).

Remote role. Occasional travel to on-site locations may be required.

Quick Apply

Refine Your Search

security service federal credit union jobs

Member Support Specialist

Customer Care Center Analyst Level I

Loan Servicing Specialist

Credit Union Teller/Member Service - In-person - Geismar LA

Consumer Loan Officer

Member Loan Specialist

Senior Payroll Administrator

Assistant Branch Manager

Assistant Branch Manager

Teller / Member Service Representative

Full Time Lead Teller

Branch Manager II (East Norriton)

Sr. SecOps Security Engineer

Sr Technical Project Mgr, Full-Time, Hybrid, Marlborough, MA

Behavioral Health Clinician, LCADC

Consumer Loan Officer I

Foreclosure & Default Resolution Manager

Hybrid Call Center Representative / Debt Counselor

Branch Manager

Charlotte Financial Services Officer

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