SUMMARY
100 % ON-SITE position at NYC office (This role needs to be based in NYC because it requires regular store visits and accessibility to the office for customer meetings.)
We are seeking a Senior Product Manager with deep fintech expertise, strong technical fluency, and the ability to execute in a fast-paced, founder-led environment. This role focuses on expanding and modernizing B2B Soft's end‑to‑end Payment Processing Platform, including card-present, card-not-present, PayFac-enablement, settlement, reconciliation, fraud, and gateway performance.
As a Senior Product Manager, you will own critical components within our payments stack and work directly with our SVP of Payment Products as well as Payment Sales and Operations teams to define requirements, enhance merchant experiences, optimize processing economics, and drive platform growth. A critical aspect of this role involves serving as the technical payments' expert in customer-facing situations - presenting, demonstrating, and troubleshooting our payments solutions with prospective customers, existing partners, and merchant stakeholders.
This role requires a strong understanding of payment rails, merchant acquiring, ISO/MSP models, integrations with major processors, and the end‑to‑end merchant lifecycle (boarding → underwriting → activation → processing → settlement → reporting).
KEY QUALIFICATIONS
Payments & Fintech Expertise
- 5–8 years of product management experience, with at least 3 years in payments, fintech, or merchant services
- Strong understanding of acquiring, ISO/MSP structures, payment gateways, and card brand rules
- Deep technical expertise in payment processing architecture, including hands-on knowledge of authorization flows, settlement mechanics, exception handling, and system integrations
- Experience with card-present and card-not-present payments, EMV flows, tokenization, and routing logic
- Familiarity with Level 1, Level 2, and Level 3 data for interchange optimization
- Experience with fraud tools, risk scoring, PCI-DSS, 3D Secure, device security, and P2PE
- Deep knowledge of processor integrations (e.g., Global Payments, Fiserv, TSYS, Stripe, Adyen)
- Understanding of PayFac models, KYC, KYB, AML, underwriting workflows, and onboarding APIs
- Knowledge of alternative payment methods (ACH, RTP, wallets, BNPL, QR payments)
- Experience with 3 party vendors due diligence and eligibility assessment for integration into current B2BSoft ecosystem
Technical & Platform Skills
- Strong API/SDK literacy and ability to work with engineering on gateway and orchestration layers
- Familiarity with POS, RMS, ERP, and eCommerce system integrations
- Comfortable reading API logs, payment traces, decline codes, and reconciliation data
- Ability to diagnose and troubleshoot complex payment issues in real-time, including terminal connectivity, processor responses, and gateway configuration problems
- Ability to translate complex payments flows into clear product requirements
Customer-Facing & Communication Skills
- Exceptional presentation and demonstration skills with ability to articulate technical payment solutions to both technical and non-technical audiences
- Strong consultative approach to understanding customer pain points and translating them into product requirements
- Experience conducting technical sales support, proof-of-concept demonstrations, and solution-architecture discussions
- Ability to build credibility and trust with merchants, partners, and executive stakeholders through deep subject matter expertise
- Skilled at handling objections, technical questions, and on-the-spot troubleshooting during customer meetings
Execution & Delivery
- Proven track record delivering high-impact payments features end-to-end
- Experience supporting Agile teams and distributed engineering groups
- Exceptional PRD/story writing, acceptance criteria definition, and cross-functional alignment
- Skilled at analyzing payment performance metrics: approval rates, decline reasons, costs, risk levels, disputes, settlement timing, etc.
Leadership & Collaboration
- Strong communicator with executive presence
- Ability to influence sales, account management, operations, support, and compliance
- High ownership mindset, thrives in an environment with evolving priorities
- Ability to act as a payments subject-matter expert internally and externally
PRIMARY RESPONSIBILITIES
Payments Platform Ownership
- Own key components of B2B Soft's Payment Platform (gateway, terminals, routing logic, APIs, fraud tools, reporting)
- Define requirements for enhancing reliability, scalability, and performance of payment processing
- Drive payment optimizations—interchange efficiency, routing improvements, processor performance, retry logic
Merchant & Payments Lifecycle
- Support merchant onboarding and ensure KYB/KYC/AML compliance workflows meet regulatory and partner requirements
- Partner with underwriting, risk, and operations teams to improve merchant approval and activation times
- Define requirements for chargeback management, disputes workflows, alerts, and risk dashboards
Processor, Gateway & Vendor Integrations
- Lead integrations with processors, gateway partners, fraud vendors, and alternative payment providers
- Document API requirements, certification needs, transaction testing, and versioning updates
- Maintain knowledge of network mandates, compliance changes, and processor release cycles
Customer-Facing Technical Expertise & Support
- Conduct product demonstrations and technical presentations of our payment processing platform for prospective customers, existing partners, and carrier executives
- Serve as the technical payments expert in sales meetings, RFP responses, and partner integration discussions
- Troubleshoot payment processing issues directly with customers and partners, including terminal configurations, transaction declines, settlement discrepancies, and integration challenges
- Lead technical discovery sessions to understand customer requirements and map them to platform capabilities
- Provide ongoing technical support and consultation to key accounts and strategic partners
- Create and deliver training materials, technical documentation, and best practices guides for merchants and partners
Platform Modernization & Strategic Initiatives
- Support migration of legacy payments components toward a modern microservices/MFE-based architecture
- Assist in build/partner/buy evaluations for terminals, fraud vendors, processors, and gateway components
- Contribute to long-term roadmap planning for global payments expansion, new payment methods, and compliance needs
WHY THIS ROLE IS SPECIAL
This is a high-impact opportunity for a payments-focused product manager to:
- Shape the merchant payments experience for thousands of telecom retailers
Work directly with senior leadership with high organizational visibility
- Serve as the face our payments technology to customers and partners, directly influencing sales success and customer satisfaction
This role is ideal for candidates who want ownership, complexity, fintech depth, direct customer engagement, and the ability to drive a measurable impact on revenue, merchant satisfaction, and processing performance.
Job Type: Full-time
Pay: $160,000.00 - $190,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
