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Retail General Manager

Tanya Taylor
Greenwich, CT

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Retail industry sales team management experience
Customer relationship building
Customer retention strategy
Sales analytics & reporting tools
Managing retail teams
Merchandising
Client rapport building
In-person customer service
Fashion retail
E-commerce
Sales team management
Fashion styling
Sales data analysis
Team development
Customer relationship management
Sales leadership
POS systems
Inventory control supervision
Retail management
Management experience within retail industry

Full Job Description

DEPARTMENT: Retail

POSITION: General Manager

LOCATION: Greenwich, Connecticut

EXPERIENCE: Minimum 5 years

OVERVIEW

Since opening its Greenwich boutique in Fall 2025, Tanya Taylor has established a vibrant local presence rooted in exceptional client experiences, community, and the brand’s signature spirit of color and artistry.

As General Manager, you will be the leader of our Greenwich business responsible for driving sales performance, cultivating a best-in-class team, delivering an elevated client experience, and ensuring excellence across every aspect of the store. You will serve as the face of Tanya Taylor within the Greenwich community—building meaningful relationships, activating local partnerships and events, and cultivating a loyal client base. You will also work closely with our corporate partners across marketing, merchandising, and ecommerce to support brand initiatives.

We are seeking someone who is both highly analytical and deeply client-focused—someone who leads from the floor, inspires their team, continuously identifies opportunities to elevate the business, and serves as a true ambassador for Tanya Taylor within the Greenwich community. This is an opportunity for an entrepreneurial retail leader to take a new and growing boutique to its next phase.

RESPONSIBILITIES

Business & Sales Performance:

Serve as the brand ambassador of Tanya Taylor in Greenwich and own the overall performance of the Greenwich boutique, driving weekly, monthly, and seasonal sales goals
Analyze business trends, client insights, and product performance to identify opportunities and develop action plans
Lead from the sales floor, setting the standard for selling, styling, and client service while coaching the team to maximize results
Drive local marketing initiatives, events, and community partnerships to increase brand awareness and customer acquisition
Own the store’s clienteling strategy, ensuring a consistent cadence of outreach, relationship-building, and personalized service
Maintain a deep understanding of the Greenwich customer, including lifestyle, social calendar, seasonal needs, and shopping behaviors to inform selling strategies and local opportunities
Partner with corporate team on assortment strategy and product feedback
Analyze selling and support DTC + sales team on annual forecasts and goal setting for team

Client & Community Development:

Grow and develop a high-performing client book while coaching the team to build meaningful, long-term customer relationships
Develop relationships with external stylists and key community influencers
Leverage CRM tools and customer insights to drive retention, repeat purchases, and lifetime value

Team Management & Leadership:

Recruit, develop, and retain a high-performing, service-oriented retail team
Foster a positive, motivating, and inclusive team culture aligned with the Tanya Taylor brand
Oversee scheduling, payroll, and staffing plans that support the needs of the business
Conduct performance reviews and ongoing development plans to support growth and retention
Implement clear training programs and SOPs to empower team performance

Operations & Administration:

Maintain an exceptional store environment, ensuring the highest standards across visual presentation, organization, cleanliness, repairs, music, and overall customer experience
Identify opportunities to improve store processes, efficiency, and presentation, proactively implementing solutions
Oversee inventory accuracy, weekly deliveries, stock levels, and shrink prevention
Ensure all operating procedures, company policies, and safety standards are consistently executed

Visual Merchandising:

Partner with corporate teams to execute the Tanya Taylor visual identity and seasonal storytelling in-store
Ensure the selling floor is continuously optimized based on client feedback, product performance, and business priorities

Reporting:

Share regular business updates, sales insights, and client feedback with corporate leadership
Communicate opportunities, challenges, and strategic recommendations to senior leadership
Support executive reporting, seasonal business reviews, and strategic planning

QUALIFICATIONS

5+ years of leadership experience within luxury or contemporary women's fashion retail, with a demonstrated track record of managing high-touch client experiences and driving business growth
Proficient in retail analytics
Strong interpersonal, communication, and client-building skills
Experience managing and developing a team
Proficiency in POS systems; Shopify a plus
Knowledge of inventory processes
Strong connection to the Greenwich community and an understanding of the local client base, social landscape, and luxury market preferred
Demonstrated ability to build and execute a clienteling strategy that drives retention and repeat business
Strong leadership skills with experience coaching, developing, and holding teams accountable to high standards
Must be able to work a flexible schedule, including weekends and key retail dates

BENEFITS

Competitive healthcare benefits, including medical, dental, and vision
Bonus compensation based on performance
Paid time off
401K program

ABOUT TANYA TAYLOR

Tanya Taylor is a New York-based womenswear brand whose mission is to create clothing that inspires confidence, celebration and community. Through the artful use of color, texture and original hand-painted prints, each collection is thoughtfully designed with its customers in mind.

The brand currently has flagship stores in New York City and Greenwich, with a third location planned for Toronto in Fall 2026. Tanya Taylor is also available at leading retailers including Saks Fifth Avenue, Neiman Marcus, Bloomingdale's, and Shopbop, and has been worn by inspirational women including Michelle Obama, Taylor Swift, Ariana Grande, Tracee Ellis Ross, Beyoncé, Emily Blunt, and America Ferrera.

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Ability to Commute:

Greenwich, CT 06830 (Required)

Work Location: In person

Quick Apply

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