Linen Attendant
Pay: $17.00 per hour
Who We Are:
Smoky Mountain Resorts (SMR) is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us. As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR ‘Spirit of Hospitality’ and our Smoky Mountain community.
Purpose:
The Linen Attendant is responsible for the preparation and prepackaging of all guest room linen and/or in-room guest amenities as assigned. The includes following all company policies and procedure in accordance with property manuals. This position also performs various tasks relating to special projects, inventory, and other duties as assigned.
Primary Essential Duties & Responsibilities:
The Business:
The Linen Attendant will work 8 to 10+ hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep our operations running efficiently.
- Complete daily prepacking of linen and/or amenities for assigned rooms to company standard within designated time frames.
- Check all linen and terry for stains/rips and remove as needed.
- Receive and properly store and turn all linen from the laundering company.
- Complete inventory counts on linen and terry as assigned.
- Adhere to all safety policies and procedures.
- To distribute linen/pre-packed linen and/or amenities to corresponding buildings and floors.
- Complete side work and special projects as assigned.
- To be knowledgeable of the area including events and trends.
- To maintain the highest level of cleanliness and care throughout the property grounds, common areas, back-of-house areas, and guest rooms.
- Management reserves the right to change, remove or add to these duties as necessary.
Team Members:
- Contributes to building a positive team spirit.
- Interact with team members and guests in a positive and friendly manner, in all situations.
- No team member will pose a direct threat to the health/safety of self or others.
Commitment to SMR’s Legendary Service:
- A team member who supports and participates in Smoky Mountain Resorts’ Legendary Service and Promise for guest satisfaction, exceptional guest interactions and future hotel stays.
- Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.
Quality of Work Statement:
- High standard of accuracy in all aspects of the job and other project assignments.
- Maintain strict confidentiality and excellent judgment regarding privileged information.
- Ensure my work areas are safe, organized and maintained.
Position Requirements:
Personality / Attitude:
- Clearly distinguishes between right and wrong.
- Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring and compassionate.
- Enjoy working with people, helping others and providing excellent guest service.
- Willingness to learn best practices and adapt to procedural changes.
- Recognized as a positive influence to others.
- Ability and commitment to work well with other staff.
- Appearance, hygiene and dress represent the company’s image.
Skills / Knowledge:
- Ability to work in a fast-paced, demanding work environment.
- Must be able to prioritize, plan, meet deadlines and practice time management skills daily.
- Ability to communicate effectively and use the English language fluently: speak, understand, read, and write. Adapt Spanish interpretation when necessary.
- Ability to work individually and as a team.
- Ability to consistently observe, measure, and inspect rooms, common areas, and grounds in all aspects.
- Digitally savvy with the ability to become knowledgeable, in regard to team member training, learn and use of the Purple Cloud system and Paycor system is required. Software systems may be deleted and/or added with innovations in new technology.
- Strong organizational skills with excellent attention to detail (ATD).
Education / Experience:
- High school diploma or equivalent.
- Housekeeping and/or janitorial experience required.
- Fun and energetic.
- Responsible and timely.
- Must have reliable transportation.
- Ability to work within a diverse workforce
Benefits:
- Years of Service Getaway (receive a company paid vacation after a year of service)
- 401k with 4% company match
- Health, dental, and vision insurance for $29 per week
- Paid Time Off
- Sick Time
- Maternity/Paternity Leave
- Professional Growth Opportunities
- Tuition Reimbursement
- Employee Discounts
Essential Functions:
Specific vision abilities required for this job include peripheral, distance, close, and depth perception and the ability to adjust vision focus. The employee is regularly required to talk, hear, and sit, use hands to finger, touch, handle, and feel. The employee is frequently required to stand, walk, climb and descend numerous flights of stairs consistently. The employee is required to use hand, arm, and leg to reach, bend, push, pull, stoop, kneel, and crouch. The employee must occasionally lift and move up to 50 pounds daily on their own. Ability to tolerate various temperatures while working outdoors with exposure to high or low temperatures, sun, humidity, and chemicals. Some work will be performed indoors. Stand and walk for the majority of the day. This position requires continuous ability to remember information.
Collier Development Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Collier Development Company drives a warm and welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
