Schedule 1: Mon. & Tues. Off Hours: 8:30 AM- 5 PM
Schedule: 2: Fri. & Sat Off Hours: 8:30 AM- 5 PM
Schedule 3: Wed. & Thurs. Off Hours: 8:30 AM- 5 PM
Who We Are:
Smoky Mountain Resorts is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us! As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR’s ‘Spirit of Hospitality’ and our Smoky Mountain community.
Purpose:
The Executive Housekeeper is responsible for the daily operations of the housekeeping department. This includes following and enforcing all company policies and procedures in accordance with property manuals, counseling, coaching, recruiting, training, and achieving service goals. This position also performs various tasks relating to training, inventory, project management, and other duties as assigned.
Primary Essential Duties & Responsibilities:
Managing the Business:
SMR’s Executive Housekeepers will work 8-10+ hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep our operations running efficiently.
- Complete daily reports and paperwork as assigned.
- Ensure efficient management of the housekeeping department by enforcing all policies and procedures.
- Respond to guest related items or problems promptly and effectively to prevent reoccurrence.
- Maintain cleanliness standards in all guest rooms.
- Maintain in-room inventory standards.
- Ensure all safety policies and procedures are strictly adhered to.
- Ensure that all room inspection score goals are met by all housekeepers.
- Ensure that standard room times are being achieved by the department.
- Carryout and measure training objectives in each department.
- Oversee all housekeeping and janitorial inventory.
- Inspect guest rooms regularly and consistently among all employees.
- Identify and report all maintenance related problems in guest rooms.
- Carry out all projects as discussed with the General Manager.
- Knowledge of the area including events and trends.
- Maintain a culture of legendary service and hospitality among all staff.
- Maintain the highest level of cleanliness and care throughout property grounds, common areas, back of house areas, and guest rooms.
- Address employee related items and issues promptly and professionally in a manner that is consistent with core values.
- Recruit and employ following all federal labor laws as well as company policies for recruiting and employment.
- Assume the role of housekeeping attendant if needed or as directed by Rooms Division Manager or General Manager.
- Complete TOSHA certification to handle biohazards in compliance with proper training.
- Understand all safety regulations and operate systems in accordance with all safety measures.
- Knowledge and ability to comply with all company operating policies and procedures.
- Perform other incidental and related duties as required and/or assigned.
- Management reserves the right to change, remove or add to these duties as necessary.
Commitment to SMR’s Legendary Service:
- Align with SMR’s promise for guest satisfaction and future hotel stays through leading by example.
- Actively participate in empowering and encouraging team members to have exceptional guest interactions.
Quality of Work Statement:
- High standard of accuracy in all aspects of the job and other project assignments.
- Maintain strict confidentiality and excellent judgment regarding privileged information.
- Ensure my work areas are safe, organized and maintained.
Personality / Attitude:
- Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring, and compassionate.
- Willingness to learn best practices and adapt to procedural changes.
- Contributes to building a positive team spirit, shares expertise and recognizes the accomplishments of others.
- Recognized as a positive influence on others.
- Ability and commitment to work well with other staff.
- Appearance, hygiene, and dress represent the company’s image.
Skills / Knowledge:
- Be in good physical condition and be able to perform indoor and outdoor duties.
- Ability to work in a fast-paced, demanding work environment.
- Maintain a culture of legendary service and hospitality among all team members.
- Ability to communicate effectively and use the English language fluently: speak, understand, read, and write.
- Adapt Spanish interpretation when necessary. Strong organizational skills with excellent attention to detail (ATD).
- Must be able to prioritize, plan, meet deadlines and practice time management skills daily.
Physical Requirements:
- Stand and walk for most of the workday.
- Apply physical dexterity with some bending, stretching, reaching, grabbing, holding, and carrying.
Education / Experience:
- High school diploma or equivalent.
- 1-3 years of management experience directly supervising 5-10 team members.
- Physical stamina that allows bending, climbing 3-5 flights of stairs consistently, and lifting 40-50 pounds daily.
- Basic skills in computer operating systems
- Fun and energetic.
- Responsible and timely.
- Ability to work as a team.
- Must have excellent problem solving and customer relations skills.
- Ability to consistently observe, measure, and inspect rooms, common areas, and grounds in all aspects.
- Ability to foster a work environment encouraging growth for both business and team.
- Professional appearance, well groomed, and excellent hygiene required.
- Ability to deal with a diversified workforce.
- Housekeeping experience required.
- Must have reliable transportation.
Benefits:
- Years of Service Getaway (receive a company paid vacation after a year of service)
- 401k with 4% company match
- Health, dental, and vision insurance for $29 per week
- Paid Time Off
- Sick Time
- Maternity/Paternity Leave
- Professional Growth Opportunities
- Tuition Reimbursement
- Employee Discounts
Essential Functions:
Specific vision abilities required for this job include peripheral, distance, close, and depth perception and the ability to adjust vision focus. The employee is regularly required to talk, hear, and sit, use hands to finger, touch, handle, and feel. The employee is frequently required to stand, walk, climb and descend numerous flights of stairs consistently. The employee is required to use hand, arm, and leg to reach, bend, push, pull, stoop, kneel, and crouch. The employee must occasionally lift and move up to 50 pounds daily on their own. Ability to tolerate various temperatures while working outdoors with exposure to high or low temperatures, sun, humidity, chemicals, chlorine and water. Some work will be performed indoors and/or in an indoor office environment. Stand and walk for the majority of the day. This position requires continuous ability to remember information.
Collier Development Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Collier Development Company drives a warm and welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
