Top 56 Sorenson communications Jobs

Videophone Customer Care Agent, Tier 1 (Remote)
Sorenson Communications, LLC —Salt Lake City, UT
- $13.46 - $22.40 an hour
- Weekends as needed
- Remote
- Computer literacy
- Windows
- High school diploma or GED
Quick Apply
13h
Sign Language Interpreter - ASL/English VRS - Part Time - San Juan, Puerto Rico
Sorenson Communications, LLC —Guaynabo Municipio, PR
- $25 - $60 an hour
- Part-time
- High school
- Customer service
- Computer literacy
- Continuing education credits
Quick Apply
Sign Language Interpreter - VRS - Part Time - St. Cloud, Minnesota
Sorenson Communications, LLC —Saint Cloud, MN
- $25 - $60 an hour
- Part-time
- Customer service
- Computer literacy
- English
- Continuing education credits
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Central Operations Administrator - Remote
Sorenson Communications, LLC —Salt Lake City, UT
- Remote
- Microsoft Outlook
- Computer literacy
- Mid-level
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6d
Sign Language Interpreter - VRS - Part Time - Rochester, New York
Sorenson Communications, LLC —Rochester, NY
- $25 - $60 an hour
- Part-time
- Customer service
- English
- Mid-level
- Continuing education credits
Quick Apply
Manager of Growth Marketing B2B
Sorenson Communications, LLC —Salt Lake City, UT
- $81,800 - $136,200 a year
- Remote
- 5 years
- Office
- Analysis skills
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5d
Field Installer/Trainer
Sorenson Communications, LLC —Los Angeles, CA
- $13.08 - $21.83 an hour
- Part-time
- Working with individuals with disabilities
- Mid-level
- Residential
- Mileage reimbursement
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Sign Language Interpreter - VRS - Part Time - Atlanta, Georgia
Sorenson Communications, LLC —Norcross, GA
- $25 - $60 an hour
- Part-time
- Customer service
- Computer literacy
- English
- Continuing education credits
Quick Apply
Sign Language Interpreter - VRS - Part Time - Vancouver, Washington
Sorenson Communications, LLC —Vancouver, WA
- $25 - $60 an hour
- Part-time
- Computer literacy
- English
- Mid-level
- Continuing education credits
Quick Apply
Sign Language Interpreter - Community - Las Vegas, Nevada
Sorenson Communications, LLC —Las Vegas, NV
- $25 - $60 an hour
- Part-time
- English
- Mid-level
- High school diploma or GED
- Travel reimbursement
- Disability insurance
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District Field Manager (West Region) - Remote
Sorenson Communications, LLC —Salt Lake City, UT
- $56,000 - $93,200 a year
- Call employer
- Remote
- Microsoft Outlook
- Working with individuals with disabilities
- Computer literacy
Quick Apply
11d
Sign Language Interpreter - VRS - Part Time - Oakbrook, Illinois
Sorenson Communications, LLC —Oakbrook Ter, IL
- $25 - $60 an hour
- Part-time
- Customer service
- Computer literacy
- English
- Continuing education credits
Quick Apply
Senior Manager of Revenue Operations - Remote
Sorenson Communications, LLC —Salt Lake City, UT
- $117,800 - $196,200 a year
- 3 years
- Analysis skills
- Travel
Quick Apply
Sign Language Interpreter - VRS - Part Time - Philadelphia, Pennsylvania
Sorenson Communications, LLC —Media, PA
- $25 - $60 an hour
- Part-time
- Customer service
- English
- Mid-level
- Continuing education credits
Quick Apply
Senior Software Engineer II - Android
Sorenson Communications, LLC —Salt Lake City, UT
- $119,600 - $199,400 a year
- Full-time
- Remote
- 6 years
- Computer Science
- System design
- Health savings account
- Paid holidays
Quick Apply

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Sign Language Interpreter - VRS - Part Time - Columbus, Ohio
Sorenson Communications, LLC —Columbus, OH
Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements. Premium shifts offered to boost hourly wage.
$25 - $60 an hour
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Videophone Customer Care Agent, Tier 1 (Remote)

Sorenson Communications, LLC -
Salt Lake City, UT

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Job Details

$13.46 - $22.40 an hour
13 hours ago

Qualifications

Computer operation
Confidential information handling
Phone communication
American Sign Language
Windows
High school diploma or GED
Desktop applications
Typing
Client interaction via phone calls

Full Job Description

***** Must be fluent in American Sign Language (ASL). *****

This position is open to candidates residing in all states with the exception of California, New Mexico, Colorado, and Arizona.

Job Summary

Customer Service Agents are responsible for answering calls through videophone from Sorenson personnel and customers nationwide. Duties include account management, giving basic customer support, troubleshooting, and providing training to customers on products and services to achieve a high-level of customer satisfaction.

Company Summary

Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Essential Duties and Responsibilities

Provide support to existing and potential customers with a range of answers to questions including but not limited to account, new product installation, and general questions.

Promote company products, features, and services.
Provide a friendly and supportive customer experience.
Resolve issues received through email, videophone, live chat, and other contact methods.
Provide support for the functionality and features of all applicable products and services.
Follow department policies and procedures.
Ensure compliance with FCC regulatory requirements related to the service.
Complete other duties and projects as assigned.

Supervisory Responsibility
This position has no supervisory responsibilities.

Travel Requirements
Less than 25%.

Education
Required: High School diploma or better

Experience
Minimum Years of Experience

Description: 1 Customer Service or equivalent experience.

Knowledge, Skills, and Abilities

Must be fluent in American Sign Language (ASL).
Candidate must have professional and courteous phone and electronic communications presence.
Candidate must have the ability to write simple correspondence, the ability to effectively present information during one-on-one and small group situations with customers, clients, and other employees of the organization.
Good customer service and knowledge of principles and processes for providing customer services. This includes customer needs assessments, meeting quality standards for services, and evaluation of customer satisfaction.
Strong active listening skills, able to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Able to complete work assignments independently or with minimal supervision and guidance.
Must be able to manage cases and time effectively.
Must be detail oriented and proficient at multitasking.
Strong adaptability and capacity to work in fast-paced environments.
Employees must have a solid basic comprehension and application with using computers in an MS Windows environment.
Must be able to type 45+ wpm.
Positive attitude, team player, good interpersonal communication skills, and able to work across company departments.

Working Conditions and Physical Requirements

Punctual and reliable attendance.
Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
Ability to sign using ASL for extended periods of time.
Ability to lift and move equipment 30-50lbs.
Must be able to work during day, night, weekend, and holiday shifts. Flexibility with shifts is required.
At home employees require a high-speed internet connection and a confidential working space with a desk and chair.
Workstation must have an Ethernet connection.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Apply today! www.sorenson.com/company/careers/ (http://www.sorenson.com/company/careers/)

Equal Employment Opportunity:

Sorenson Communications is an EOE, Disability/Age Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

sorenson communications jobs

Videophone Customer Care Agent, Tier 1 (Remote)

Sign Language Interpreter - ASL/English VRS - Part Time - San Juan, Puerto Rico

Sign Language Interpreter - VRS - Part Time - St. Cloud, Minnesota

Central Operations Administrator - Remote

Sign Language Interpreter - VRS - Part Time - Rochester, New York

Manager of Growth Marketing B2B

Field Installer/Trainer

Sign Language Interpreter - VRS - Part Time - Atlanta, Georgia

Sign Language Interpreter - VRS - Part Time - Vancouver, Washington

Sign Language Interpreter - Community - Las Vegas, Nevada

District Field Manager (West Region) - Remote

Sign Language Interpreter - VRS - Part Time - Oakbrook, Illinois

Senior Manager of Revenue Operations - Remote

Sign Language Interpreter - VRS - Part Time - Philadelphia, Pennsylvania

Senior Software Engineer II - Android

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