Top 6 Spark energy Jobs

Telephone Sales Representative
Spark Energy, L.P. —Houston, TX
- Weekends as needed
- Remote
- Microsoft Excel
- Microsoft Outlook
- Travel
Gas Scheduler II
Spark Energy, LLC —Houston, TX
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
6d
Pricing Strategist I
Spark Energy, L.P. —Houston, TX
- Full-time
- Microsoft Outlook
- Writing skills
- Research
6d

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Telephone Sales Representative

Spark Energy, L.P. -
Houston, TX

Apply Now

Job Details

Full-time

Qualifications

Microsoft Excel
Customer relationship building
Microsoft Outlook
Client rapport building
Customer engagement

Full Job Description

Location: Houston, Texas 77079 (REQUIRED – Remote Opportunity but must be able to travel into Houston, Texas 77079 for training and meetings on occasion. Must live within driving distance of this location in order to move forward in the interviewing process.)

FLSA Status: Non-Exempt (Hourly) + Accepted Sales Commissions

Role and Responsibilities

Maintain regular and professional interaction with existing customers new prospects and recently cancelled/dropped customers
Contact customers who have dropped/cancelled services with us to win-back by enrolling into a new product term
Contact customers whose enrollments were rejected either by the utility or internal systems to re-enroll successfully
Handle inbound call volume driven by marketing efforts
Assist customers with renewing into a new product to maintain their business
Meet or exceed personal sales goals on a weekly and monthly basis & contribute positively to team targets
Build company value & customer confidence; Offer professional suggestions and sound opinions based on trained product and industry knowledge
Exercise patience and empathy; ability to de-escalate customer concerns
Maintain high sales quality/compliance scores
Work with management team to promote collaborative solution-oriented relationships with new and existing customers
Provide feedback to management team regarding competitor offers as relayed through customer interactions
Responsible for attending all scheduled in-person or remote trainings
Responsible to complete all mandatory online trainings in a timely manner
Demonstrate accountability for improvement on coached areas & being receptive of constructive feedback
Assist a customer from start to completion of the sales process following regulatory and quality guidelines researching/obtaining pertinent customer information and preparing the customer for a successful enrollment

Minimum Qualifications

Excellent communication presentation interpersonal skills active listening and problem-resolution skills
Highly developed sense of integrity and commitment to customer satisfaction
Reliable transportation-Punctuality and regular meeting attendance are required
Previous experience in energy sales preferred but not required
Strong customer focus and proven ability to build rapport by anticipating customer needs and providing solutions to their problems
Ability to sit for long periods of time
Ability to multitask toggling through multiple systems and windows while assisting customers
Must be able to work flexible hours including evenings weekends and holidays

Required Skills

Ability to meet highest attendance requirements

• PREFERRED: Bilingual Spanish

Ability to handle multiple tasks concurrently
Ability to work in time-sensitive environment
Ability to adapt to changes quickly and enthusiastically
Ability to work independently
High level of organizational skills
Proficiency in Microsoft Office including Outlook Excel and Word
All candidates must have the ability to speak read and write English fluently; Bilingual preferred

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Spark Energy is an equal opportunity employer.

We are currently managing our staffing needs internally. Please, no recruiting firm or staffing firm candidates. Consideration will not be given to candidates who have not directly completed an employment application. We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. We are not adding to our limited list of currently approved vendors. Please refrain from contacting us or any employees regarding staffing or recruitment opportunities.

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