Top 338 Support operations technician fbi Jobs

0000009707.IT SUPPORT SPECIALIST SENIOR.INFO TECH - OPERATIONS
Dallas County —Dallas, TX
- Weekends as needed
- Clean driving record
- Research
- Mid-level
Intensive Crisis Services Nurse Director
Coleman Health Services —Canton, OH
- From $86,000 a year
- Full-time
- Current TB test
- RN License
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Licensed Psychiatric Technician
Elwyn —Santa Rosa, CA
- $38 an hour
- Serving
- Clean driving record
- Current TB test
- Paid training
- Health insurance
Quick Apply
Technical Surveillance Countermeasures Practitioner
MANTECH —St. Louis, MO
- Full-time
- 7 years
- Computer Science
- Office
Licensed Psychiatric Technician
Elwyn —Santa Rosa, CA
- $38 an hour
- Serving
- Clean driving record
- Current TB test
- Paid training
- Health insurance
Quick Apply
Electronics Technician – Automated People Mover (APM), Automated Electric Train System
Port of Seattle —Seattle, WA
- $64.67 - $71.86 an hour
- Overtime
- Background check
- 5 years
- Windows
- Dental insurance
- Tuition reimbursement
Facilities / Warehouse Maintenance Technician - Mobile
Omnia Facility Solutions —Blue Ash, OH
- $24 - $27 an hour
- Full-time
- Background check
- Customer service
- Pass drug screening
- Health savings account
- Paid holidays
Quick Apply
5d
Licensed Psychiatric Technician (LPT)
Elwyn —Santa Rosa, CA
- $42 an hour
- Serving
- Clean driving record
- Current TB test
- Paid training
- Health insurance
Quick Apply
Client Care Technician (Men's Program)
SERO MENTAL HEALTH —Carlsbad, CA
- $23 an hour
- Part-time
- 18 years or older
- CPR Certification
- Clean driving record
- Paid parental leave
- AD&D insurance
Quick Apply
Pharmacy Technicians (Registered or Certified Techs) - NO WEEKENDS/NIGHTS/HOLIDAYS
Gentry Health Services —Avon Lake, OH
- Full-time
- Background check
- Pass drug screening
- High school diploma or GED
- Store discount
- Paid training
Quick Apply
9d
Sero / DNA Ops Technician
Harris County —Houston, TX
- Full-time
- Laboratory
- Computer literacy
- Pass drug screening
- Paid parental leave
- Paid holidays
11d
Administrative Support Technician
U.S. District Court Eastern District of Missouri —St. Louis, MO
- $33,415 - $52,957 a year
- Full-time
- Word processing
- Writing skills
- Office
- Free parking
- Commuter assistance
Quick Apply
MCPP Philippines: Communication Technician
KBR —Jacksonville, FL
- Full-time
- Computer Science
- 5 years
- Military
- AD&D insurance
- Disability insurance
MCPP Philippines: Supply Technician
KBR —Jacksonville, FL
- Full-time
- Military
- Mid-level
- High school diploma or GED
- AD&D insurance
- Disability insurance
Probation Services Technician
Florida Southern Probation and Pretrial Services —Miami, FL
- $47,606 - $85,482 a year
- Spanish
- Microsoft Excel
- Writing skills
- Paid holidays
- Disability insurance
Specialist - Technology Support Analyst (Central Help Desk)
Chesterfield County Public Schools —Chesterfield, VA
- $59,764.74 - $101,590.99 a year
- Online Application
- Google Workspace
- Current TB test
- Computer Science
Assistant NDE Technician
NONDESTRUCTIVE & VISUAL INSPECTION —Humble, TX
- Urgently hiring
- Basic math
- No experience needed
- High school diploma or GED
- Paid holidays
- Dental insurance
Quick Apply
Communications Technician
County of Marin, CA —San Rafael, CA
- $106,138.50 - $126,945.00 a year
- Weekends as needed
- Background check
- Customer service
- Mid-level
- Disability insurance
- Health insurance
AFIS Fingerprint Technician Specialist (Sheriff)
Shelby County Government —Memphis, TN
- Full-time
- Background check
- Writing skills
- Basic math
8d
Probation Support Technician I - Erie
U.S. District Court - Probation and Pretrial Services, Western District of Pennsylvania —Erie, PA
- $40,346 - $72,654 a year
- Full-time
- Word processing
- Writing skills
- Office
- Health savings account
- Health insurance
Quick Apply
9d

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0000009707.IT SUPPORT SPECIALIST SENIOR.INFO TECH - OPERATIONS

Dallas County -
Dallas, TX

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Job Details

Full-time

Qualifications

Desktop computer repair
Computer operation
Staff supervision
Team supervision
Managing teams in a customer support role
Laptop (troubleshooting support)
Client rapport building
IT service management
Windows
High school diploma or GED
Driver's License
Computer hardware
Desktop (troubleshooting support)
Computer management
Desktop applications
Leading team collaboration initiatives
Productivity software
Desktop administration
Cross-functional communication
Mobile devices

Full Job Description

JOB DESCRIPTION
Ensures proper computer operations for end users to accomplish business tasks. Resolves escalated end user help requests within established procedures. Provides support through coordinating computer moves, add-ons, changes, software upgrades and configuration enhancements.

Management Scope: May supervise and/or lead activities of IT Support Specialist I/II; leads helpdesk and desktop teams on medium and high priority projects.
RESPONSIBILITIES
1. Records, tracks and documents the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken to final resolution. Maintains equipment inventory; creates and maintains technical documentation. Contributes to the development and maintenance of IT procedures by identifying opportunities for improvement, sharing best practices and updating documentation as necessary.

2. Leads and assists in providing support to level I and II when request volumes are high. Communicates potential or real customer satisfaction issues to managers and IT team members.

4. Applies diagnostic utilities to aid in troubleshooting. Accesses software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.

5. Evaluates documented resolutions and analyzes trends to prevent future problems. Notifies management of emerging trends. Assists with software releases and rollouts according to change management best practices.

6. Performs hands-on solutions, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Installs anti-virus software and ensures virus definitions are up to date. Performs tests to ensure problem has been adequately resolved.

7. Performs post-resolution follow up with technicians as required. Develops help sheets and FAQ list for end users. Reinforces SLAs to manage end-user expectations.

8. Performs other duties as assigned.
QUALIFICATIONS

Education, Experience and Training:
Education and experience equivalent to a High School diploma/GED and four (4) years of related experience in modern desktop and server operating systems, industry-specific computer software including application support experience with Microsoft Office 365 and mainstream web browsers. Industry related certifications preferred.

Special Requirements/Knowledge, Skills & Abilities:
May require working evenings and weekends, sometimes with little advanced notice. Rotating off hours and on-call support. Working knowledge of a range of diagnostic utilities, including remote access, ipconfig, trace route, and virus/malware utilities and removal tools. Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes. Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills. Strong documentation skills. Advanced knowledge of Microsoft Windows 10 operating systems and the Microsoft Office 365 suite of products. Knowledge of advanced computer hardware, including desktops, laptops and mobile devices. Maintain up-to-date knowledge of IT operating procedures and standards as well as changing technologies; willing to accept future training and certification. Ability to conduct research into a wide range of computing issues is required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly, business-friendly and technical language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. Excellent interpersonal and organizational skills with ability to lead and supervise. Ability to serve as a liaison with developers, project managers and cross-functional teams. Strong analytical and problem-solving skills. Excellent time management skills with a proven ability to meet deadlines. Proficient with Microsoft Office Suite or related software.

Must possess a valid Texas Driver’s License and good driving record. Will be required to provide a copy of 10-year driving history. Must maintain a good driving record and remain in compliance with Article II, Subdivision II of Chapter 90 of the Dallas County Code.

“Individuals holding or considered for a position which has, or may have, access to criminal justice databases including the FBI Criminal Justice Information Systems, NCIC/TCIC and similar databases, must pass a national fingerprint-based records check prior to placement in such position and may be denied placement in such positions and/or access to such systems. Individuals must also maintain the ability to pass the records check while in the position or until such time that the Commissioners Court and the County Civil Service Commission deem this position no longer has this requirement.”

Physical/Environmental Requirements:
Physical requirements include occasional lifting/carrying of 5-10 lbs.; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate computer keyboard and basic office equipment. Subject to handling, walking, sitting, standing, bending and reaching to perform the essential functions.

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Refine Your Search

support operations technician fbi jobs

0000009707.IT SUPPORT SPECIALIST SENIOR.INFO TECH - OPERATIONS

Intensive Crisis Services Nurse Director

Licensed Psychiatric Technician

Technical Surveillance Countermeasures Practitioner

Licensed Psychiatric Technician

Electronics Technician – Automated People Mover (APM), Automated Electric Train System

Facilities / Warehouse Maintenance Technician - Mobile

Licensed Psychiatric Technician (LPT)

Client Care Technician (Men's Program)

Pharmacy Technicians (Registered or Certified Techs) - NO WEEKENDS/NIGHTS/HOLIDAYS

Sero / DNA Ops Technician

Administrative Support Technician

MCPP Philippines: Communication Technician

MCPP Philippines: Supply Technician

Probation Services Technician

Specialist - Technology Support Analyst (Central Help Desk)

Assistant NDE Technician

Communications Technician

AFIS Fingerprint Technician Specialist (Sheriff)

Probation Support Technician I - Erie

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