Top 70 Task force tips, inc. Jobs

EHR System Administrator
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Quick Apply
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EHR System Administrator

Gavin Foundation Inc
Dorchester, MA

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Job Details

Full-time
From $75,000 a year
6 days ago

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
401(k) matching
Life insurance

Qualifications

Regulatory compliance
HIPAA
Driver's License
Medical terminology

Full Job Description

REPORTS TO: Director of IT

BENEFITS

Health Insurance, Dental Insurance, Paid Time Off (PTO), PFMLA, Tuition Reimbursement, Life Insurance, Employee Assistance Program (EAP), and 401(k) with employer match after one year.

SCHEDULE: Monday through Friday, on-site, “normal business hours – 9am to 5pm”

SUMMARY OF POSITION

The EHR System Administrator is responsible for the ongoing administration, configuration, and support of the Gavin Foundation’s Electronic Health Record (EHR) platforms. This role partners closely with clinical, compliance, and IT stakeholders to ensure the EHR supports real‑world workflows, regulatory requirements, and high‑quality care delivery. The position requires strong multitasking abilities, excellent interpersonal skills, and comfort working in a fast‑paced, evolving environment.

PRIMARY RESPONSIBILITIES:

SYSTEM MANAGEMENT & CONFIGURATION

Collaborate on the configuration, maintenance, and enhancement of Gavin Foundation EHR platforms, including dashboards, forms, clinical documentation, treatment plans, client consents, and related system components.
Monitor system performance and proactively identify, report, and coordinate resolution of system issues and errors.
Configure and maintain templates, forms, and order sets to align approved workflows, clinical practices, and regulatory requirements.
Collaborate with internal IT teams and EHR vendors to support system enhancements, upgrades, and new feature rollouts.

USER ACCESS & SECURITY

Manage the full user account lifecycle, including provisioning, modification, and deactivation of access during onboarding, role changes, and offboarding.
Assign and manage role‑based permissions to ensure users have appropriate access to systems and data required for their responsibilities.

COMPLIANCE & GOVERNANCE

Support and ensure compliance with HIPAA, BSAS, 42 CFR Part 2, and other applicable healthcare regulations through system controls, monitoring, and adherence to organizational policies.
Partner with compliance leadership and clinical stakeholders to ensure EHR configuration and usage align with regulatory and documentation requirements.

TECHNICAL SUPPORT & USER ENABLEMENT

Serve as the primary point of contact for EHR‑related technical issues, providing timely troubleshooting and support for clinical and administrative users.
Coordinate with internal IT teams and external vendors to address complex technical issues, including hardware or network‑related impacts on EHR performance.
Develop and maintain a knowledge base of common issues, solutions, and system tips to

reduce repetitive support requests and empower users.

TRAINING & ADOPTION

Design and deliver role‑appropriate training for new staff onboarding and for the introduction of new system features, updates, or workflow changes.
Develop and maintain user guides, FAQs, and reference materials to reinforce best practices and promote confident system usage.
Provide ongoing, just‑in‑time support tailored to varying levels of technical proficiency.

WORKFLOW OPTIMIZATION

Partner with clinical, administrative, and compliance stakeholders to document, review, and refine clinical and operational workflows supported by the EHR.
Identify and implement opportunities for automation, streamlining, and efficiency

improvements while preserving compliance and standards of care.

DATA INTEGRITY

Conduct regular audits to ensure data accuracy, completeness, and standardization in accordance with internal standards and regulatory requirements.
Implement and maintain system controls to reduce duplicate records, data entry errors, and unauthorized or inappropriate data changes.
Monitor data quality metrics and collaborate with stakeholders to resolve discrepancies in a timely manner.

REPORTING

Work closely with the Director of IT to design, develop, and maintain standard and custom reports supporting clinical, operational, and compliance needs.
Automate routine reporting processes where it is feasible to improve efficiency and reduce manual errors.

COLLABORATION

Work actively with the Director of Compliance, clinical leadership, and other stakeholders to ensure EHR alignment with operational and regulatory needs.
Participate in interdisciplinary committees or task forces focused on quality improvement, patient safety, or technology adoption.

REQUIREMENTS

Bachelor’s degree in Health Information Management, Computer Science, Information Technology, or a related field; an equivalent combination of education and experience may be considered.
Valid Massachusetts driver’s license and ability to travel between program sites as needed.
Ability to successfully pass required Massachusetts CORI and drug screening processes.
Demonstrated understanding of and commitment to compliance with HIPAA, 42 CFR Part 2, and applicable healthcare regulations.
Candidates with lived experience are encouraged to apply; individuals in recovery must have a minimum of two (2) years of continuous sobriety.
Professional certifications such as CPHIMS or comparable credentials are strongly preferred.
Working knowledge of healthcare operations, clinical workflows, and medical terminology.

DESIRED SKILLS

Strong written and verbal communication skills, including the ability to train users and develop clear documentation.
Ability to translate complex technical concepts into accessible language for non‑technical audiences.
Demonstrated ability to manage multiple competing priorities and respond effectively to high‑impact issues.
Strong organizational skills, attention to detail, and commitment to data accuracy and quality.
Analytical and critical thinking skills for troubleshooting complex technical and workflow‑related problems.
Self‑directed, adaptable, and able to work effectively both independently and as part of a team in a fast‑paced environment.
Consistent application of policies, procedures, and regulatory standards across EHR administration.

GAVIN FOUNDATION IS AN EQUAL OPPORTUNITY EMPLOYER

#WORKATGAVIN

About Gavin Foundation Inc

The Gavin Foundation is a nonprofit agency providing comprehensive adult, youth and community substance abuse education, prevention and treatment programs. Established in South Boston in 1963, we now serve over 10,000 individuals each year from Massachusetts and beyond. The Gavin Foundation offers a continuum of care to individuals, support services to their families, and programs to increase community awareness and acceptance regarding addiction and recovery.

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